Zoho Desk Reviews & Product Details - Page 5

As an individual contributor in a cost-conscious SME, Zoho Desk is a fantastic suite that integrates customer communication, tracks product development, and serves as a single platform for updating product information and usability. Its comprehensive capabilities make it highly efficient for small to medium-sized enterprises. Review collected by and hosted on G2.com.

One minor inconvenience is the inability to revise certain information in real-time. Instead, I must delete the existing documentation and re-upload an updated version. While this only takes a few minutes, real-time updates would be more efficient. This could be a limitation of the trial version but presents an area for improvement. Review collected by and hosted on G2.com.

Zoho desk is very user friendly and ease for implementing the ticketing system also for viewing the tickets and replying to the tickets. complete mail thread also available when sending the replies to tickets when compared to other ticketing tools Review collected by and hosted on G2.com.

We need to forward the email to Zoho email account to raise the ticket instead of adding our support email account. Review collected by and hosted on G2.com.

Es muy intuitiva y ofrece try-buy que puede hacer que asegure la compra basado en la experiencia aplicada. Review collected by and hosted on G2.com.

Deberían de asegurar que la experiencia inicial sea bien configurada y entendida cuando esta uno evaluando por primera vez la herramienta. Una llamada eficiente de un asesor podría modificar la impresión de la utilidad de la herramienta. Review collected by and hosted on G2.com.

Zoho has a lot of features off the bat such as automations, knowledge base setup and great dashboards for reporting.

I like the ticket visual setup. While you're in Tickets you have quick access to many of the assistant features and quick access to other tickets without needing to reload a screen which is great. Review collected by and hosted on G2.com.

Visually speaking I find the UI is good, but sometimes overwhelming and cluttered which is probably my primary critique.This can make it a bit of a learning curve to get used to. Review collected by and hosted on G2.com.

Zoho offers a lot of great features, and one of the best things about it is how it allows you to chat directly with customers. The built-in communication tools, like Zoho Cliq and Zoho SalesIQ, make it easy to connect with customers in real time, whether they’re browsing your website or reaching out for support. Review collected by and hosted on G2.com.

With so many features and customization options, it can take a while to figure out how everything works. The interface isn’t always the most intuitive. Zoho has a lot of different products, and sometimes they don’t feel completely unified. Switching between apps can be clunky. Review collected by and hosted on G2.com.

it robust system enable us to give the best seZoho Desk is an excellent platform for managing customer support and streamlining complaint resolution processes. Its user-friendly interface and versatile features, such as email and portal-based ticketing, make it highly efficient for both end-users and support teams. The integration capabilities and automation tools significantly enhance productivity and customer satisfaction. With minor adjustments or resolutions to specific issues, such as app errors, Zoho Desk has the potential to become an even more powerful tool for customer service. Review collected by and hosted on G2.com.

using zoho desk, i did'nt see any issue in it Review collected by and hosted on G2.com.

I got the basics set up in about 15 minutes! I just needed to verify the account and set up an autoforwarder for my support emails, and I was done.

The fact that I haven't needed to contact the onboarding team is testament to how easy the setup is. They did call me soon within a day of signing up just to check all was going OK.

Previously, I was just using email for customer support. As the number of clients is growing, it can be difficult tracking their support requests. This makes it much easier to keep on top of everything.

You get several weeks to try out the system - and you can switch between different versions during the trial to work out which subscription tier you need.

I'm just coming to the end of the trial period, but I've actually been 'live' with the ticketing system since the second day of the trial.

Even though I'm just a small business, it's already made my life much easier, so I can spend less time on support, and more time on product development. Review collected by and hosted on G2.com.

My gripes are fairly small. The system could do with some UX polishing.

The main issue is that I need to choose a more expensive subscription tier, as a couple of useful functions aren't available until you're at the professional level. Specifically, I need to be able to delay ticket replies being sent, so that they go out during office hours, even if I'm answering them on a Sunday afternoon.

I'd like a desktop app for the Mac...like Zoho's Trident app. As it's browser based, I'm not getting notifications, and end up relying on the phone app to notify me audibly that there's a new ticket. Alternatively, an extension for Chrome which tells me that there's a new ticket. Review collected by and hosted on G2.com.

There are a lot of ways to configure zoho desk to automate your business. That's what I like most about Zoho desk. Review collected by and hosted on G2.com.

One really have to do search for a feature before configuring it. Configuration of a feature or automation is a bit complex Review collected by and hosted on G2.com.

Zoho One offers a comprehensive suite of tools that integrate well with each other, which is great for streamlining multiple business functions in one place. The level of customisation available in some modules is useful for adapting the system to different business needs. Review collected by and hosted on G2.com.

The lead management process is frustrating for B2B companies. Zoho’s requirement to map a “Last Name” for all leads, even when only working with companies, leads to inefficient workarounds. As a B2B business, I source company details, not individual contacts, and Zoho's CRM doesn't provide a proper solution for mapping company information efficiently. The support process was also slow, and the workaround offered added more manual work, which defeats the purpose of using a CRM to streamline operations. Review collected by and hosted on G2.com.

Zoho Desk offers a clean, intuitive interface that makes navigation simple for both agents and customers. The dashboard provides a comprehensive view of ongoing tickets, performance metrics, and team workload. Customization options allow users to tailor the interface to their specific needs, making it user-friendly for teams of all sizes. Review collected by and hosted on G2.com.

Some users may find the initial setup process a bit complex, especially when configuring automation and integrations.

While the knowledge base is useful, it could benefit from enhanced search functionality to help users find information more easily. Review collected by and hosted on G2.com.