Zoey Pros and Cons

Initially, we were drawn to the front-end flexibility Zoey offers for our sales reps - being able to both write orders on their computers in the office and on their phones / tablets when in the field. As we have used it over the past year, and as I have become more experienced using the back end, the cleverness of the program has really become apparent. programming and making edits to the website are intuitive and quick. And when I can't figure something out, the tech support has been top-notch. Review collected by and hosted on G2.com.

Contrary to what I wrote above, the admin interface took quite a while to get comfortable with - I love it now that I know how to use it, but it was very intimidating at the beginning. The integration with Netsuite isn't as smooth as we would like - we frequently have to force items to sync, but it's a quick process, and not a real hassle. Review collected by and hosted on G2.com.

ZERO programming. 100% configurable.

It has, by far, the most functionality of any eCommerce system we have implemented.

We did a system evaluation between 20+ eCommerce systems and Zoey came out on top. Big Commerce came in 2nd. Why? Data. If you have a large amount of product data, then Zoey is your system. We have 1,000+ Finished Good SKUs (children) that are derived from 200 Work In Progress (parent) SKUs. Big Commerce was not able to import that data, as their data import system was through a 3rd party who would not provide support. Zoey's data import is native, which they provide support for.

PLUS, every time we come up with a crazy idea of how to represent our products, Zoey has a way to do it! Review collected by and hosted on G2.com.

We have not yet found an issue or bug with Zoey. Review collected by and hosted on G2.com.

Zoey is extemely flexible. It can be set Review collected by and hosted on G2.com.

With Zoey, you can set up a simple online store or run a complete B2B or B2C business. Inventory control, custom price levels and customer categories are only the beginning. Once set up, the platform is very fast and I have not experienced any downtime. The online support pages are well documented with lots of video examples. Customer support if needed has always been very responsive and knowledgable. There are lots of third-party integrations if you need more power. Review collected by and hosted on G2.com.

- Low/no code platform

- Prices are very acessible

- Zoey support team quickly replies to tickets

- Lots of configurations depending on what you need

- Focused on B2B Review collected by and hosted on G2.com.

- Sometimes the feature queue is a bit high

- Lacking integration with payment methods/companies in South America Review collected by and hosted on G2.com.

Very responsive support team, a real person emails you back and helps you until the problem is resolved. Review collected by and hosted on G2.com.

Need to flushe cashe, or reindex in order to see immediate changes... I use this to "check my work". Review collected by and hosted on G2.com.

The Zoey support team has been able to help us solve every problem and every feature request we've had very promptly and thoroughly. Review collected by and hosted on G2.com.

It took a while to sort out where some of the settings and attributes were, but the structure and layout made sense once we found them. Review collected by and hosted on G2.com.

Zoey has a ton of features including customizations that allow you to tailor your B2B to your business. Zoey is constantly improving and adding features, and they are very responsive to Customer Service inquiries even adding new features where needed. Review collected by and hosted on G2.com.

There is honestly not a lot I don't like about Zoey. Store credits are a bit clunky to use, but as mentioned above, they are working to improve that this year because they are constantly working to improve. Review collected by and hosted on G2.com.

The people are very helpful. It has helped us move all of our orders from us entering to the customers ordering online.

They are constantly making improvements to their featureset and especially their api. Review collected by and hosted on G2.com.

It's built off an older system in the background so some integration is a bit tricky. But they have been improving that experience and I can work with it quite well now. Review collected by and hosted on G2.com.

The site is very user-friendly. Support time is fast and they are very knowledgeable about their product, unlike some other companies. Review collected by and hosted on G2.com.

It can be a little daunting when you first start setting it up. Review collected by and hosted on G2.com.

The built-in website editor is very useful, especially to nonprogrammers and casual users. Integrates with Shipstation easily and real-time updates are amazing. Review collected by and hosted on G2.com.

Some important features are missing and have limitations. For example, if an order was created using a Net payment method, you cannot change the payment method to charge a credit card. Review collected by and hosted on G2.com.