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Zoey Reviews & Product Details

PF
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Zoey?

We have been extremely pleased with zoey from the very beginning. To get you going they have extremely helpful meetings to help answer questions as you build the platform out. Review collected by and hosted on G2.com.

What do you dislike about Zoey?

We really haven't had any complaints. It is a complicated system as it does a lot but the customer service is great. Really no complaints at all. You do need their help to make it look good. Review collected by and hosted on G2.com.

What problems is Zoey solving and how is that benefiting you?

We ship from different locations. We have all sorts of different shipping choices. Some people have terms. We need to have all sorts of pricing mechanisms. Zoey enables us to do all this with their platform. Review collected by and hosted on G2.com.

Zoey Overview

What is Zoey?

Zoey is a Complete Solution for B2B Sales, Ecommerce & Business Automation, trusted by Wholesalers, Dealers, Brands, Franchises & Companies that want to grow their B2B Business. Zoey helps B2B and wholesale businesses move online seamlessly. All the necessary sales tools are built-in, no add-ons needed! Simplify & Automate: Ordering, Invoicing & Fulfillment. Whether you’re seeking a central management system or aiming to bridge gaps in your current setup, Zoey delivers out-of-the box solutions tailored to you. #1 - The Zoey Admin is Where You Run Your Business. Zoey’s Admin (part of Zoey Core) gives your Team access to the CRM tools, Order Management, Sales Quotes, Product Management, Reporting, Storefront Design, Sales and Discount features they need with a wide variety of Roles & Permissions. Leverage a mobile app to capture orders, create sales quotes or look up product and pricing information on the go. Offer a self-service order portal for capturing web orders from your buyers. #2 - The Zoey Storefront is Where Your Customers Go Zoey’s Ecommerce Storefront customer portal is designed to bring your customers online and expand your self-service business. Everything is out-of-the-box, no apps or custom development required and use our Drag & Drop, no-code theme editor to further customize the buyer experience for your business needs. #3 - A Mobile App For Sales Reps, Delivery Drivers and Customers. The Zoey Mobile App enables sales teams, delivery drivers and customers to stay connected in real-time. Offline mode allows your users to take orders anytime and anywhere. Our B2B Sales Tool app is perfect for Sales Teams on the road, Drivers fulfilling and invoicing orders, or your customers that need an easy option for scanning in or quick-entering sales orders. With Zoey, everything you need to run your business, equip your sales team, and impress your customers comes out of the box, ready to use. No 3rd party apps or custom development needed. All Zoey features were designed with you in mind. Whether that’s our CRM, OMS, Visual Design Editor, Mobile App, etc… get started with a software that checks all the boxes!

Zoey Details
Product Website
Languages Supported
English
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Product Description

Zoey is a Complete Solution for B2B Sales, Ecommerce & Business Automation

How do you position yourself against your competitors?

Unlike other Ecommerce Solutions, Zoey is designed from the ground up to meet the unique needs of businesses that focus on B2B sales.

From our Sales CRM that lets you manage Leads, Opportunities, and complex Account types with multiple locations, contacts, permissions, and shipping/billing options, to our Multi-Document Order Management system that seamlessly integrates with your back-office software for processing Orders, fulfilling, and Invoice/collecting payment how B2B business needs; Zoey handles everything out of the box and can be up and running without the need/cost of 3rd party Apps, custom features, or Agencies.

Other features:
- Price Lists/Pricing Groups
- Automated Billing
- Mobile App for Reps, Drivers and Customers
- No-Code Theme Editor
- Sales Quoting
- And more!

Learn more at https://zoey.com or contact us for a demo. Join hundreds of businesses accelerating growth, solving problems, and saving time and money with Zoey.


Seller Details
Seller
Zoey
Company Website
Year Founded
2014
HQ Location
New York, NY
Twitter
@ZoeyCommerce
626 Twitter followers
LinkedIn® Page
www.linkedin.com
28 employees on LinkedIn®
Description

Zoey is a comprehensive e-commerce platform that empowers businesses to create and manage their online stores with ease. Offering a range of customizable templates and robust tools, Zoey enables users to streamline their sales processes, manage inventory, and enhance customer engagement. With a focus on scalability and user-friendly design, Zoey caters to both small businesses and larger enterprises looking to optimize their online presence. For more information, visit their website at https://www.zoey.com.


Uri F.
UF
Overview Provided by:

Recent Zoey Reviews

Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Great service / Great platform"
Ease of use and overall robustness of platform and customer service
EH
Emmo H.Mid-Market (51-1000 emp.)
5.0 out of 5
"I love how user friendly it is."
I like how easy the platform it is for my team and customers to use. Customer support is always great at getting back us in a timely manner.
Wes S.
WS
Wes S.Small-Business (50 or fewer emp.)
4.5 out of 5
"Multiple platforms over the years - moving from BigCommerce to Zoey"
U.S. based support humans that you truly can talk with and are genuinely concerned with your success.
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Zoey Media

Zoey Demo - Streamline-B2B-Business
Streamline and Automate your B2B business online with Zoey.
Zoey Demo - SIMPLIFY & AUTOMATE YOUR ORDERING
Utilize Zoey to simplify and automate your order management processes whether integrated with your back-office tools or stand-alone.
Zoey Demo - A Mobile App For Sales Reps, Delivery Drivers and Customers
The Zoey Mobile App enables sales teams, delivery drivers and customers to stay connected in real-time.
Zoey Demo - Write Orders with Speed & Accuracy
The Zoey mobile app works with any compatible Bluetooth barcode scanner or 10-Key for building large orders on location or in the warehouse. Users can also access pre-built Order Templates, custom catalogs, order history and re-order features to make writing orders fast and error-proof.

Official Downloads

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Have you used Zoey before?
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30 out of 31 Total Reviews for Zoey

4.5 out of 5
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30 out of 31 Total Reviews for Zoey
4.5 out of 5
30 out of 31 Total Reviews for Zoey
4.5 out of 5

Zoey Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for ZoeyQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Darren F.
DF
CEO
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Zoey?

1) Product Philosophy - We were on another major provider before the switch to Zoey, which was an extremely frustrating experience. It was clear that the feature set did not truly support how to B2B functions, where you are selling into companies, and that the company had merely reskinned its B2C platform and called it B2B. Zoey is actually built ground up for B2B, and when you have B2B experience and you use the product, it's so apparent. I literally made a list of all the things my industry-leading provider couldn't do and brought it to the demo and Zoey could do every one.

2) Platform Capability - Honestly, though we've been on the platform for several months now, I feel like we haven't explored the full capability of the platform. There's so much available customization. We're at the point where it's doing everything we want and uncover new and additional features that accelerate our workflows all the time.

3) Team - Tons of handholding for implementation, quick service response.

4) Price - Cheaper and better than our prior alternative, win win. Review collected by and hosted on G2.com.

What do you dislike about Zoey?

Only thing lacking is phone support, though they're so fast with the ticketing system that I honestly thought this was going to be a bigger issue than it is. The team has been really supportive of us during onboarding and after, so really not a compliant but I feel like something that's important to note for folks. Review collected by and hosted on G2.com.

What problems is Zoey solving and how is that benefiting you?

Better selling to our customers in the way that our customers want to be sold to. They make the management of this easy from within the platform. Customers love their backend site. Honestly haven't had a single customer compliant about their interaction with their Zoey portal, which is huge. Review collected by and hosted on G2.com.

EH
DIRECTOR OF SALES
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Zoey?

I like how easy the platform it is for my team and customers to use. Customer support is always great at getting back us in a timely manner. Review collected by and hosted on G2.com.

What do you dislike about Zoey?

I would like to see a better price for additional linceses after being a customer for years and having double digit licenses already. Review collected by and hosted on G2.com.

What problems is Zoey solving and how is that benefiting you?

Customers would email us the order directly and now they are able to log in and place orders easily through zoey. This allows them to get quotes and review previous orders as well. Review collected by and hosted on G2.com.

Wes S.
WS
Vice President
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Zoey?

U.S. based support humans that you truly can talk with and are genuinely concerned with your success. Review collected by and hosted on G2.com.

What do you dislike about Zoey?

Nothing so far. To be fair we are just getting started. Review collected by and hosted on G2.com.

What problems is Zoey solving and how is that benefiting you?

The vast majority of our sales are facilitated by an actual salesperson. Zoey is built from that direction, and, oh by the way, you can actually just place an order through the website if you want. BigCommerce was built the other way around and it made the salesperson process incredibly clunky. It is a little pricier than BC but the support has definitely made the difference. Review collected by and hosted on G2.com.

PP
Sales and Marketing
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Zoey?

Simple and easy to navigate the admin area

Powerful and feature packed

Support

Features to allow growth Review collected by and hosted on G2.com.

What do you dislike about Zoey?

currently no pre view in theme builder (but this is being reviewed and not really a dislke) Review collected by and hosted on G2.com.

What problems is Zoey solving and how is that benefiting you?

Our previous site was old and with little to no support. Zoey gave us a new, feature packed B2B site with all the functionality we could want and more.

We are now able to show taylored pricing for specific customers across all the products we distribute as well as having easy to update delivery and order by details. Review collected by and hosted on G2.com.

Verified User in Consumer Goods
AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Zoey?

Ease of use and overall robustness of platform and customer service Review collected by and hosted on G2.com.

What do you dislike about Zoey?

There are some limitatons on customization. Review collected by and hosted on G2.com.

What problems is Zoey solving and how is that benefiting you?

Allowing vendors to order directly Review collected by and hosted on G2.com.

Jeff B.
JB
Director of Technology
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Zoey?

Zoey is extremely robust in what it can handle. We are sending quite a bit of custom data over via API from our ERP system, and for the most part, it works exactly as it should. The restriction groups work very well, having custom themes per customer group is really nice and the overall look and feel of the final site is far better than what we came from. Review collected by and hosted on G2.com.

What do you dislike about Zoey?

I'm not a fan of proxying everything through Cloudflare and not having access to view potential issues at that level. I will also say, there's no hand-holding with either setup or support. If you are going to go with Zoey, be prepared to do the bulk of the work yourself or have a contractor do the setup. We're often provided with a simple link to documentation for many issues, and while I appreciate the level of documentation that they have for their system, sometimes a simple walkthrough with the customer would be far more simple and would be a little less "cold". Support also would not get on a call with the developers we had setting up the connection from our ERP to walk through some issues but were instead provided with a link to the documentation. I think a bit more hands-on support would go a long way to make the customer feel a little more welcome and like they have someone in their corner that can help resolve issues quickly. Not everyone is an IT expert and not everyone has the capacity to read through pages of documentation to resolve an issue, which is why we pay SaaS and implementation fees. Review collected by and hosted on G2.com.

What problems is Zoey solving and how is that benefiting you?

Having an easy-to-build website where we can feed in products from our ERP system was a daunting ask in the beginning, but once we found Zoey and saw what it could do, and for the price they were asking, it was a no-brainer. It outperformed any of the other systems we reviewed and was far less expensive. While we're finding out now that many of our customers don't like the more B2C feel of the site, we can easily turn it into a B2B wholesale site very quickly. Review collected by and hosted on G2.com.

TR
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Zoey?

Customer Service is quick and gives great feedback. Review collected by and hosted on G2.com.

What do you dislike about Zoey?

Some changes to the system take awhile to complete Review collected by and hosted on G2.com.

What problems is Zoey solving and how is that benefiting you?

Great place to have all items for one customer to order. Review collected by and hosted on G2.com.

EG
Account Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Zoey?

I like that customers can log in and use as an e-commerce if they want or I can easily create invoices and send. The ability to send drafts is also very handy. I would recommend. Review collected by and hosted on G2.com.

What do you dislike about Zoey?

It can be a little difficult to see customer orders without searching specifically. Some more organization on the orders list page would be helpful. Minor thing. Review collected by and hosted on G2.com.

What problems is Zoey solving and how is that benefiting you?

It makes creating and sending invoices straightforward and simple. Integrates well with our e-commerce site. Review collected by and hosted on G2.com.

Priyanshu S.
PS
Deputy Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Zoey?

The best thing about Zoey is to provide a simple online ordering portal for franchisees to order products and supplies to keep their stores stocked. Also, it manages large orders with custom pricing and buyer-specific catalog lists, which make it simple for dealers to place orders, reorder, and request quotes for new items. Review collected by and hosted on G2.com.

What do you dislike about Zoey?

When you first start setting it up, it can be somewhat challenging. It would be great if you could add one video link for how to use your site for small merchants, also it is currently too expensive. Review collected by and hosted on G2.com.

What problems is Zoey solving and how is that benefiting you?

I am currently using Zoey to create my brand, and it has greatly aided me with its smooth user interface and connectivity with wholesalers. The problems that are resolved by its time management and pricing. Review collected by and hosted on G2.com.

Alec J.
AJ
Director Of Marketing And Product Development
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Zoey?

Initially, we were drawn to the front-end flexibility Zoey offers for our sales reps - being able to both write orders on their computers in the office and on their phones / tablets when in the field. As we have used it over the past year, and as I have become more experienced using the back end, the cleverness of the program has really become apparent. programming and making edits to the website are intuitive and quick. And when I can't figure something out, the tech support has been top-notch. Review collected by and hosted on G2.com.

What do you dislike about Zoey?

Contrary to what I wrote above, the admin interface took quite a while to get comfortable with - I love it now that I know how to use it, but it was very intimidating at the beginning. The integration with Netsuite isn't as smooth as we would like - we frequently have to force items to sync, but it's a quick process, and not a real hassle. Review collected by and hosted on G2.com.

Recommendations to others considering Zoey:

Support was plentiful during setup. Take advantage of this time, and make sure that the integration with Netsuite is configured properly. The rollout was a little glitchy, but after a couple of months, Zoey has become an indispensable component in our tech stack. Review collected by and hosted on G2.com.

What problems is Zoey solving and how is that benefiting you?

The biggest issue for us as we were shopping for a new sales rep software solution was that we needed our reps to be able to see live inventory numbers. Zoey has solved that for us. Having this info also be available on our BTB website has also been an incredible time-saver. Review collected by and hosted on G2.com.

Response from Joshua O'Connell of Zoey

Hey Alec - thank you so much for the review, as well as being a loyal customer! Onboarding is definitely an area we've been working on, as it does take effort to get to know the various capabilities of Zoey. And I'm glad you found our onboarding process helpful - that's an area we continue to invest in to help with getting things up and running, as well as smooth out that learning curve a bit.