The best thing about Zoey is to provide a simple online ordering portal for franchisees to order products and supplies to keep their stores stocked. Also, it manages large orders with custom pricing and buyer-specific catalog lists, which make it simple for dealers to place orders, reorder, and request quotes for new items. Review collected by and hosted on G2.com.
When you first start setting it up, it can be somewhat challenging. It would be great if you could add one video link for how to use your site for small merchants, also it is currently too expensive. Review collected by and hosted on G2.com.
30 out of 31 Total Reviews for Zoey
Overall Review Sentiment for Zoey
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1) Product Philosophy - We were on another major provider before the switch to Zoey, which was an extremely frustrating experience. It was clear that the feature set did not truly support how to B2B functions, where you are selling into companies, and that the company had merely reskinned its B2C platform and called it B2B. Zoey is actually built ground up for B2B, and when you have B2B experience and you use the product, it's so apparent. I literally made a list of all the things my industry-leading provider couldn't do and brought it to the demo and Zoey could do every one.
2) Platform Capability - Honestly, though we've been on the platform for several months now, I feel like we haven't explored the full capability of the platform. There's so much available customization. We're at the point where it's doing everything we want and uncover new and additional features that accelerate our workflows all the time.
3) Team - Tons of handholding for implementation, quick service response.
4) Price - Cheaper and better than our prior alternative, win win. Review collected by and hosted on G2.com.
Only thing lacking is phone support, though they're so fast with the ticketing system that I honestly thought this was going to be a bigger issue than it is. The team has been really supportive of us during onboarding and after, so really not a compliant but I feel like something that's important to note for folks. Review collected by and hosted on G2.com.
I like how easy the platform it is for my team and customers to use. Customer support is always great at getting back us in a timely manner. Review collected by and hosted on G2.com.
I would like to see a better price for additional linceses after being a customer for years and having double digit licenses already. Review collected by and hosted on G2.com.
U.S. based support humans that you truly can talk with and are genuinely concerned with your success. Review collected by and hosted on G2.com.
Nothing so far. To be fair we are just getting started. Review collected by and hosted on G2.com.
Simple and easy to navigate the admin area
Powerful and feature packed
Support
Features to allow growth Review collected by and hosted on G2.com.
currently no pre view in theme builder (but this is being reviewed and not really a dislke) Review collected by and hosted on G2.com.
We have been extremely pleased with zoey from the very beginning. To get you going they have extremely helpful meetings to help answer questions as you build the platform out. Review collected by and hosted on G2.com.
We really haven't had any complaints. It is a complicated system as it does a lot but the customer service is great. Really no complaints at all. You do need their help to make it look good. Review collected by and hosted on G2.com.
Zoey is extremely robust in what it can handle. We are sending quite a bit of custom data over via API from our ERP system, and for the most part, it works exactly as it should. The restriction groups work very well, having custom themes per customer group is really nice and the overall look and feel of the final site is far better than what we came from. Review collected by and hosted on G2.com.
I'm not a fan of proxying everything through Cloudflare and not having access to view potential issues at that level. I will also say, there's no hand-holding with either setup or support. If you are going to go with Zoey, be prepared to do the bulk of the work yourself or have a contractor do the setup. We're often provided with a simple link to documentation for many issues, and while I appreciate the level of documentation that they have for their system, sometimes a simple walkthrough with the customer would be far more simple and would be a little less "cold". Support also would not get on a call with the developers we had setting up the connection from our ERP to walk through some issues but were instead provided with a link to the documentation. I think a bit more hands-on support would go a long way to make the customer feel a little more welcome and like they have someone in their corner that can help resolve issues quickly. Not everyone is an IT expert and not everyone has the capacity to read through pages of documentation to resolve an issue, which is why we pay SaaS and implementation fees. Review collected by and hosted on G2.com.
I like that customers can log in and use as an e-commerce if they want or I can easily create invoices and send. The ability to send drafts is also very handy. I would recommend. Review collected by and hosted on G2.com.
It can be a little difficult to see customer orders without searching specifically. Some more organization on the orders list page would be helpful. Minor thing. Review collected by and hosted on G2.com.
Initially, we were drawn to the front-end flexibility Zoey offers for our sales reps - being able to both write orders on their computers in the office and on their phones / tablets when in the field. As we have used it over the past year, and as I have become more experienced using the back end, the cleverness of the program has really become apparent. programming and making edits to the website are intuitive and quick. And when I can't figure something out, the tech support has been top-notch. Review collected by and hosted on G2.com.
Contrary to what I wrote above, the admin interface took quite a while to get comfortable with - I love it now that I know how to use it, but it was very intimidating at the beginning. The integration with Netsuite isn't as smooth as we would like - we frequently have to force items to sync, but it's a quick process, and not a real hassle. Review collected by and hosted on G2.com.
