Zillow Reviews & Product Details

arlier this year, I signed up for Zillow Premier Agent with the understanding that it would generate qualified buyer leads for the Sarasota zip code 34246. The salesperson assured me that all leads would be qualified, and that the process would include screening potential buyers by asking important questions such as whether they were working with an agent, their timeframe to buy, and whether they were pre-approved or paying cash. I was also told I would have a dedicated account manager.

However, once the leads started coming in, it quickly became apparent that they were not qualified. Many leads were already working with other agents, while others were just browsing and had no intention to buy. When I raised this issue with your team, I was met with poor excuses. I repeatedly contacted my account manager, but my calls went unreturned, and when she did respond, it was days later with unhelpful responses, claiming they would look into the matter, but no action was taken.

As the poor-quality leads continued, the level of service from my account manager deteriorated further. Eventually, I managed to speak to a supervisor who informed me that my account would be canceled due to dissatisfaction. Despite this, I was recently contacted by Zillow, attempting to offer me another service, which I declined.

Now, I am receiving collection calls and emails, harassing me for payment on an account that was never serviced properly. This situation has become unacceptable. I strongly believe Zillow has failed to deliver the services promised and is engaging in dishonest practices, taking advantage of real estate agents.

I expect immediate resolution of this issue and the removal of any charges from my account. Please confirm receipt of this email and provide a solution to prevent further escalation.

Sincerely, Review collected by and hosted on G2.com.

They are completely dishonest, lie, do not deliver what they agree and are complete rip off, scamming agents everywhere Review collected by and hosted on G2.com.

This was a very bad and stressful experience from the very start to the day we cancelled the account. Review collected by and hosted on G2.com.

We became Zillow Premier agents 5/29/24. Our first experience was a showing "no show," that was double booked with another Zillow agent, at the same property, 30 minutes prior. Agent support could not explain how this could happen. We agreed to paying $800/month for 4 leads who Zillow said would be verified pre-screened, pre-qualified leads that are ready to buy and are requesting to book appointments. This lead counted as one. With multiple calls, emails, and an escalation to supervisors, Zillow still has no explanation how this happened. They have now credited $250.00 for this one lead. In 2 months, we have had 2 bookings, both no shows. 2 calls were customers who already have agents, 2 calls were customers who requested to speak with listing agent only, 1 who pushed button to speak with for sale by owner, and none who were pre-qualified or ready to buy. In addition, we had multiple messages that we had missed a Zillow connection call, though our phones did not ring. We connected two phones to our account to ensure that we didn't miss calls and troubleshooted re-uploading app, resetting phone options, etc. and could still not answer calls once they did ring. Each of these went against our answer % rate and showed as missed or declined. When we received other calls they repeatedly failed to connect though we answered every time. We reported this multiple times through calls and emails and requested a refund. Agent support assured us that they were working to resolve and app was being updated and problem was being reported to their engineers then committed to follow up but would not return calls nor have ever provided compensation. Each failed lead was a missed opportunity to connect with a potential client which is impossible to put a price on. None of this was due to our phone system or lack of understanding how to answer. Our phone works perfectly for our other lead system and agency calls. The whole platform is Very unprofessional and a complete waste of money

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I like that this website gives you the opportunity to search for housing listings. Whether its an apartment or a house, they give you plenty of options that are on the market. The website or app is pretty easy to use and self-explanatory. Uploading any listings is also easy, giving you the option to search for any locations as well. I use this when I am interested in properties around my neghborhood. The customer support is also pretty helpful, especially with the realtors. The website gives you nearby listings as well. Review collected by and hosted on G2.com.

I believe sometimes the people who list these properties need to be verified in what they are selling. So making sure that a listing is true to what it is is important. Sometimes you can't see images of a listing when it is there. Review collected by and hosted on G2.com.

Gives you and idea what homes are worth in certain areas. Also give you property lines and property descriptions. Review collected by and hosted on G2.com.

Sometimes it does not show certain properties. Review collected by and hosted on G2.com.

When it comes to looking for homes, it just can't get no better then this, the prices are affordable and the price is good Review collected by and hosted on G2.com.

whenever you try to buy the home it's already sold out. Review collected by and hosted on G2.com.

What I like best about Zillow is stability to screen my clients for my rentals, as well as the ability to list my properties for sale. Zillow has a very large network of buyers, sellers and real estate professionals. The landlord and tenant rental portal is by far the best and unmatched in the industry!

Did I mention the abundance of unlimited free leads! Zillow is packed with a ton of features that will assist you in your everyday real estate business. It doesn't get any better than Zillow. Review collected by and hosted on G2.com.

I've used Zillow for quite a few years at the current time I have had no issues with Zillow. Any guidance I may have needed or support in learning the platform I was able to contact customer service and receive their expedited and professional customer service support. Review collected by and hosted on G2.com.

It is like a super helpful tool for finding homes. It's easy to use, and there are lots of houses to choose from. The filters make it simple to find exactly what you're looking for without any trouble. Review collected by and hosted on G2.com.

Nothing to much dislike about zillow but the zestimate feature's accuracy can vary. It's essential to supplement it with additional research. Advertisements, while understandable, can be a bit intrusive. Also, in some areas, not all listings may be up-to-date. Review collected by and hosted on G2.com.

I love that Zillow helped us find our home with confidence. We saw the house pop up under the filter we had pre-set and went to view it. The facts listed for each of the houses we viewed were accurate which made the house buying process a little easier. What I enjoy about Zillow in general is that it isn't just for people in the buying selling process. It is fun to browse even as a real estate enthusiast. Having an eye on the market when I'm not neccessarily looking to buy or sell at that moment keeps me informed, which I love. The website and app are both easy to use which is a bonus and a reason I use Zillow weekly.

We found a good listing agent through thier customer service when we were new to our area and exploring different realitor options. Review collected by and hosted on G2.com.

Not a dislike but I would love to see Zillow expand their features and listings to bring up any key factors like flood zones or other risks in that area and link to the local readings in your area. Review collected by and hosted on G2.com.

User-Friendly Interface: Zillow is known for its intuitive and user-friendly interface, making it easy for users to navigate through the platform. The clean design and straightforward layout contribute to a positive user experience.

Comprehensive Property Information: Zillow provides extensive details for each property listing, including high-quality photos, detailed descriptions, and sometimes even 3D virtual tours. This wealth of information allows users to make more informed decisions without the need for multiple site visits.

Powerful Search Filters: The robust search filters on Zillow enable users to customize their searches based on specific criteria such as location, price range, number of bedrooms/bathrooms, and various amenities. This helps streamline the home-searching process and find properties that match individual preferences.

Interactive Map Features: Zillow's interactive map feature allows users to explore neighborhoods and gather information on local amenities, schools, and services. This feature is valuable for those looking to assess the overall livability of a particular area.

Market Insights and Updates: Zillow keeps users informed about market trends with regular updates on property values, market insights, and new listings. Staying current with this information empowers users to make well-informed decisions throughout their home-buying journey.

Financial Tools: Zillow offers practical financial tools, including a mortgage calculator and affordability tools. These tools help users estimate monthly mortgage payments, property taxes, and other associated costs, aiding in financial planning.

Innovative Features: Zillow has been praised for its innovative features, such as the inclusion of 3D virtual tours, which provide a more immersive and detailed view of properties. These features contribute to a more engaging and informative home-searching experience. Review collected by and hosted on G2.com.

Zestimate Accuracy: Zillow's property value estimates, known as Zestimates, have faced criticism for their accuracy. In some cases, Zestimates may not reflect the actual market value of a property, leading to potential misunderstandings between buyers, sellers, and real estate professionals.

Inconsistent Listing Information: Users have reported instances where listing information on Zillow is outdated or inaccurate. This can be frustrating for individuals relying on the platform for up-to-date and reliable information about available properties.

Limited Availability of Certain Listings: Some users have expressed frustration about certain listings being unavailable or removed from Zillow without clear explanations. This can be particularly challenging for those actively searching for specific properties.

Ad Placement and Sponsored Listings: The prominence of sponsored listings and advertisements on Zillow has been a source of frustration for some users. Critics argue that these ads can sometimes overshadow organic listings, potentially impacting the overall user experience.

Zillow Offers Experience: Zillow's home-buying and selling service, Zillow Offers, has received mixed reviews. While some users appreciate the convenience of a quick sale, others have expressed dissatisfaction with the offered prices and terms, suggesting that traditional selling methods might be more financially beneficial.

Lack of Transparency in Zillow Offers: Some users have mentioned a perceived lack of transparency in the Zillow Offers process. Understanding the factors that influence the offered price and the associated fees can be challenging, leading to uncertainty for potential sellers.

User-Generated Reviews: While the inclusion of user-generated reviews for certain properties is a positive feature, the reliability of these reviews may be questioned. It's essential for users to approach such information with a degree of skepticism and consider multiple sources when evaluating a property. Review collected by and hosted on G2.com.