Their thoughtfulness in addressing our problem sets, their willingness to continually adapt, and their investigative expertise in thoroughly analyzing each incident and bringing it to a close. Review collected by and hosted on G2.com.

Nothing to complain about—they’re great across the board. Review collected by and hosted on G2.com.

I like how ZeroFox thoroughly scans the web and dark web for threats, ensuring a broad coverage. They provide a lot of configuration options to get good results, which helps tailor the product to our specific needs. The process of taking down spoofed websites is valuable for protecting the bank and our customers from fraud, as it ensures that fake sites are removed promptly. The initial setup was pretty easy, which made integrating ZeroFox into our workflow smoother. Review collected by and hosted on G2.com.

They make it difficult to actually take some sites down sometimes. They are always asking for more evidence, when the site is clearly fraudulent. For example, they alerted me to a fraudulent site that was loading a beacon from our webpage, which meant it is fake and copied. The URL is also phishy. I ask them to take it down and they ask for more evidence, when there is nothing else that could possibly be provided. It is not us, it is clearly not us, and it is loading the beacon ZeroFox placed to identify these fake sites, and they ask for more evidence. Kinda silly. Review collected by and hosted on G2.com.

I like that alerts are escalated manually by ZeroFox analysts, but also brought to our attention with the ZeroFox GPT service which automates the escalation process and provides quick remediation advice. By escalating alerts to our team, we can quickly identify the core issues that we need to remediate without having to dig through hundreds of potential alerts and risk missing critical issues through manual analyst review. We had issues with the quality of alerts provided by Recorded Future, which thankfully seems to be solved with ZeroFox. Review collected by and hosted on G2.com.

At times ZeroFox can miss alerts or delay reporting alerts which we feel should have been raised to us quicker. We have noticed that some services offer weaker detection than others without manually tuning detection criteria, but overall the detection rate is acceptable. From what I have heard from the team responsible for the setup of ZeroFox there were an excess of false positive alerts when the tool was originally deployed. Tuning the software has taken a long time to get right. Review collected by and hosted on G2.com.

Deep web threats are brought together in an easy-to-read notification email, which makes them simple to review at a glance. Navigating through the dashboard feels intuitive and smooth. Review collected by and hosted on G2.com.

Very minimal issues. Mostly cosmetic. For example, the lack of an easy to toggle dark mode switch on the home screen. Review collected by and hosted on G2.com.

I love the ease of the platform and the transparency with reporting on ZeroFox. I'm able to follow up on individual use cases using specific alert numbers that are easy to find in the platform. Monitoring social media for impersonators and scams cuts out a bulk of our manual labor efforts. They auto-report alerts for us, which speeds up takedown time and relieves us from having to fill out individual takedown request forms. I also like how I can view numbers and trends in our alerting, which helps us adjust our settings as trends shift to have the most coverage at all times. Review collected by and hosted on G2.com.

It was a bit bumpy the first 3 months, but was very easy after some communication issues were resolved. Review collected by and hosted on G2.com.

I am very much pleased with ZeroFox, especially in terms of brand protection and darkweb scrubbing. The platform excels at scrubbing the internet for brand and domain-related threats, giving us valuable intel from the dark web regarding things like our bank identification numbers for credit cards and debit cards. This advance knowledge helps us act swiftly to protect our customers and assets. I really appreciate the dashboard for presenting issues clearly, and the supportive role of the ZeroFox team in verifying items and escalating necessary actions. The takedown and disruption tools are significant for us, effectively handling malicious websites and protecting our brand. We have not experienced any issues or complaints and look forward to seeing further improvements as time goes on. I am really satisfied with the initial setup as well; it was seamless and insightful, with a knowledgeable support team. Overall, ZeroFox is a great platform that meets our diverse needs all in one space. Review collected by and hosted on G2.com.

I find that it takes a while for websites to be taken down. Even in some cases, I have documented where a request was made to take down a malicious site. While I know that some aspects of the takedown process involve the site registrar or host acceptance, I think it takes in excess of forty-eight hours to have a site killed. That should be improved to make it more efficient and reduce the risk of exposure to our customers and organization. Review collected by and hosted on G2.com.

I like that ZeroFox is easy to use and navigate, which saves us time. I also appreciate our amazing customer support managers who contribute to our positive experience with the platform. The initial setup of ZeroFox was very easy, and I find the platform helpful for protecting our brands, executives, and locations. It helps us know what's going on faster. Review collected by and hosted on G2.com.

I wish the mobile app / mobile phone viewing was better. Review collected by and hosted on G2.com.

I appreciate ZeroFox's Platform module for being user-friendly and integrated with AI enhancements via Tags, which help AI learn the behavior of alerts to reduce false positives and alert fatigue. I also enjoy the convenience of communicating directly with the support team right from my email, which makes for faster progress without needing to open up a ticket elsewhere. Additionally, I like how easy the initial setup of ZeroFox was. Review collected by and hosted on G2.com.

The only feedback or perhaps a future roadmap to include options to be able to whitelist users listed in the affected alert from showing up since they don't actually exist in our system to avoid multiple manual labor to repeat detail information to be validated each escalated alert. Review collected by and hosted on G2.com.

I like ZeroFox because it saves hours on the takedown process for infringements or phishing IOCs. Once we confirm a real phishing or infringement alert, all we need to do is send the information to the ZeroFox team, and they take care of the takedown processes. I also find the setup to be straightforward with a friendly user interface. Review collected by and hosted on G2.com.

I get lots of false positive alerts triggered by simple keyword searches or monitoring. It would be better if ZeroFox could improve their detection methodology. Review collected by and hosted on G2.com.

ZeroFox’s main appeal is that it genuinely focuses on the external attack surface and social media/digital risk—areas most companies tend to overlook until something goes wrong, like someone impersonating their CEO on Twitter and asking for gift cards. Review collected by and hosted on G2.com.

ZeroFox offers helpful visibility into external threats and supports automated takedowns, but it’s held back by noisy alerts and coverage that can feel incomplete. To get real value from it, we’ve found it requires substantial tuning as well as meaningful integration effort before it becomes truly effective. Review collected by and hosted on G2.com.