ZeroFox Reviews & Product Details

What I like most about ZeroFox is the ability to centralize brand monitoring across multiple sources, which greatly facilitates the identification of potential threats without having to constantly perform manual searches. I also highlight the quality of some findings, especially in matters of brand impersonation and suspicious domains. Additionally, the initial setup of ZeroFox was very easy. Review collected by and hosted on G2.com.

I have noticed that on certain occasions the detection and notification of findings is not as timely as expected, which can affect response capability. You could improve by optimizing the frequency of scans on critical sources and perhaps incorporating near real-time alerts or lower latency for certain types of high-priority findings. Review collected by and hosted on G2.com.

I like ZeroFox because of its ease of use, which makes it very user-friendly. One of my favorite features is the alerts tab, providing very detailed information on potential threats we observe. This feature keeps us aware of threats aimed at our institution and makes investigating or elevating alerts quite straightforward. Review collected by and hosted on G2.com.

I have issues with the AI aspect of ZeroFox, especially in determining the legitimacy of some alerts, like domain analysis. I've noticed these are mainly false positives. I think they rely too much on potential typosquat or substring aspects without accurately comparing potential reported sites to our institution's own. Review collected by and hosted on G2.com.

I like how the alerts from ZeroFox are timely. They've allowed us to block and replace reported cards before they are used for fraud. Also, providing the card BINs during the initial setup was easy to accomplish. Review collected by and hosted on G2.com.

It would be great if different alert emails could be targeted to specific user groups. Not every user needs to receive an alert notification when a request to remove a listed card is still pending or in process. Some users need to only act on the card being reported initially and do not need to be concerned with the follow-up that ZeroFox is doing on our behalf. Review collected by and hosted on G2.com.

I like ZeroFox for its ease of usage and takedown assurance. Their UI and alert management configuration are very good, making it easy to navigate alerts, update, and follow up on cases. I find the feature of adding threats to a watchlist to be very helpful. The alert management allows me to easily look back at old alerts and filter down by attributes, which helps in tracking particular cases well. The configuration is straightforward, which made the initial setup not complex. Review collected by and hosted on G2.com.

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The way the information is present is very intuitive and easy to follow. Review collected by and hosted on G2.com.

The submission process to take something down, there seems to be a lot of steps required to get what is needed. Wish there was a way to make it easier, seems like if something is being flagged by one of our perimeters, it should be successful when trying to do a take down. Review collected by and hosted on G2.com.

I like how ZeroFox thoroughly scans the web and dark web for threats, ensuring a broad coverage. They provide a lot of configuration options to get good results, which helps tailor the product to our specific needs. The process of taking down spoofed websites is valuable for protecting the bank and our customers from fraud, as it ensures that fake sites are removed promptly. The initial setup was pretty easy, which made integrating ZeroFox into our workflow smoother. Review collected by and hosted on G2.com.

They make it difficult to actually take some sites down sometimes. They are always asking for more evidence, when the site is clearly fraudulent. For example, they alerted me to a fraudulent site that was loading a beacon from our webpage, which meant it is fake and copied. The URL is also phishy. I ask them to take it down and they ask for more evidence, when there is nothing else that could possibly be provided. It is not us, it is clearly not us, and it is loading the beacon ZeroFox placed to identify these fake sites, and they ask for more evidence. Kinda silly. Review collected by and hosted on G2.com.

I like that alerts are escalated manually by ZeroFox analysts, but also brought to our attention with the ZeroFox GPT service which automates the escalation process and provides quick remediation advice. By escalating alerts to our team, we can quickly identify the core issues that we need to remediate without having to dig through hundreds of potential alerts and risk missing critical issues through manual analyst review. We had issues with the quality of alerts provided by Recorded Future, which thankfully seems to be solved with ZeroFox. Review collected by and hosted on G2.com.

At times ZeroFox can miss alerts or delay reporting alerts which we feel should have been raised to us quicker. We have noticed that some services offer weaker detection than others without manually tuning detection criteria, but overall the detection rate is acceptable. From what I have heard from the team responsible for the setup of ZeroFox there were an excess of false positive alerts when the tool was originally deployed. Tuning the software has taken a long time to get right. Review collected by and hosted on G2.com.

Deep web threats are brought together in an easy-to-read notification email, which makes them simple to review at a glance. Navigating through the dashboard feels intuitive and smooth. Review collected by and hosted on G2.com.

Very minimal issues. Mostly cosmetic. For example, the lack of an easy to toggle dark mode switch on the home screen. Review collected by and hosted on G2.com.

I love the ease of the platform and the transparency with reporting on ZeroFox. I'm able to follow up on individual use cases using specific alert numbers that are easy to find in the platform. Monitoring social media for impersonators and scams cuts out a bulk of our manual labor efforts. They auto-report alerts for us, which speeds up takedown time and relieves us from having to fill out individual takedown request forms. I also like how I can view numbers and trends in our alerting, which helps us adjust our settings as trends shift to have the most coverage at all times. Review collected by and hosted on G2.com.

It was a bit bumpy the first 3 months, but was very easy after some communication issues were resolved. Review collected by and hosted on G2.com.

I am very much pleased with ZeroFox, especially in terms of brand protection and darkweb scrubbing. The platform excels at scrubbing the internet for brand and domain-related threats, giving us valuable intel from the dark web regarding things like our bank identification numbers for credit cards and debit cards. This advance knowledge helps us act swiftly to protect our customers and assets. I really appreciate the dashboard for presenting issues clearly, and the supportive role of the ZeroFox team in verifying items and escalating necessary actions. The takedown and disruption tools are significant for us, effectively handling malicious websites and protecting our brand. We have not experienced any issues or complaints and look forward to seeing further improvements as time goes on. I am really satisfied with the initial setup as well; it was seamless and insightful, with a knowledgeable support team. Overall, ZeroFox is a great platform that meets our diverse needs all in one space. Review collected by and hosted on G2.com.

I find that it takes a while for websites to be taken down. Even in some cases, I have documented where a request was made to take down a malicious site. While I know that some aspects of the takedown process involve the site registrar or host acceptance, I think it takes in excess of forty-eight hours to have a site killed. That should be improved to make it more efficient and reduce the risk of exposure to our customers and organization. Review collected by and hosted on G2.com.