Zenvia Conversion Pros and Cons

Facil acceso y la interfaz que tiene Review collected by and hosted on G2.com.

La ruta para llegar a la opcion deseada y el tipo de clasificacion Review collected by and hosted on G2.com.

Sirena allows a large number of tools that you can extract from WhatsApp: Have a certified line (Green Check), distribute conversations between agents and speed up responses. This is a great plus, since you will access tools that only the API can offer, such as data registration and operations between users, adding CRM-type tools. Review collected by and hosted on G2.com.

Sirena could have a framework for developing bots. Also add PLN system, workflow development and advanced customer customization Review collected by and hosted on G2.com.

The UX is very easy to use and onboarding is super simple. The way it manages multiple agents is great and the shared inbox improvement in their last version was a real gamechanger Review collected by and hosted on G2.com.

Sometimes there's lag in sending messages, it's not always related to Sirena, sometimes it's on the provider side, but that's the only catch. It would be great to have automations in the platform... Review collected by and hosted on G2.com.

It is really easy to setup and manage!

You can really setup everything in a morning and work right after Review collected by and hosted on G2.com.

Delays and disconections, Reminders do not show up on time, but the very worst is when messages don´t show up inmediatly, it can take over 20 minutes to show in the web page. Review collected by and hosted on G2.com.

That I can centralize all my channels in a single application, and chat with my leads and clients. Have my entire sales team in a single channel. Review collected by and hosted on G2.com.

The protocol to acquire the Application, that is, you must be verified on Facebook and then on WhatsApp, etc. (it's tedious) Review collected by and hosted on G2.com.

La rápida atención que podemos dar a los contactos y la efectividad también teníamos el problema de ingreso de 1000 contactos y 500 contactados, hoy esa brecha es mucho mas corta gracias a Sirena Review collected by and hosted on G2.com.

Me parece que tiene complicaciones con ciertos modelos de teléfonos, ahora nos ocurre que generamos un nuevo reporte de entrevistas y no les esta apareciendo a todos creemos que se debe al modelo del Celular y eso que es un modelo regularmente nuevo, Review collected by and hosted on G2.com.

La facilidad con la que se realizan las integraciones y las interacciones con los usuarios Review collected by and hosted on G2.com.

La sencillez de la herramienta también es un punto negativo, hay varias opciones que no pueden ser efectuadas por el administrador y hay que pedírselas a soporte. Review collected by and hosted on G2.com.

The Sirenas system has many advantages, in our company the automatic assignment of each client works spectacularly, providing a response time to each user to give a prompt response with the available agent. Review collected by and hosted on G2.com.

The cost of the additional user is a bit high considering that the basic CRM is being acquired. Review collected by and hosted on G2.com.

Poder monitorear las conversaciones de todos los agentes Review collected by and hosted on G2.com.

Las caídas del sistema nos hicieron perder ventas dos días completos. Con whatsapp no nos pasó nunca Review collected by and hosted on G2.com.

Speed in support, excellent team, good account configurations, and continuous updates. Review collected by and hosted on G2.com.

The client review screen with filters and columns is difficult to review, as it reloads after each chat reviewed. Review collected by and hosted on G2.com.