Zenvia Conversion Pros and Cons

El servicio multiagente y la capacidad de poder agendar escribir a un cliente en el futuro al más puro estilo CRM. Review collected by and hosted on G2.com.

Que para contactar con un cliente que no te ha escrito debes de enviarle una plantilla preaprobada por whatsapp y esperar a que responda. Review collected by and hosted on G2.com.

The tool itself is very good, however, in my view, in Brazil, what managers are really looking for (at least in the traditional buying and selling segments) would be:

1. Simulating WhatsApp (contacts, conversations, histories) within the tool without redirecting to WhatsApp Web.

2. Detailed control of what the salespeople do/say.

I believe that for the more traditional sectors, which do not have a structure in the company with a person 100% in digital marketing, a basic and continuous consultancy would be extremely important for managers to see the results and evolve their sales process. Review collected by and hosted on G2.com.

At the time we used the tool, we couldn't have clarity about the integration with RDSTATION, they only answered our questions without assisting us in implementing the process. I remember even volunteering to talk to the owners to switch to the pro plan, but due to the low number of users (I believe), we didn't receive the necessary attention from support.

My name is Maicon Teixeira, I was a finalist for one of the sales positions when you came to Brazil, I even spoke personally with Lautaro, and with you via ZOOM. I was responsible for some recommendations of your tool because I really liked it.

I believe you may be having success, but perhaps there are segments that are slipping away. I understand that the focus is on more complex products or sales, which require greater step-by-step control, of more expensive products, but still, the cost of the tool does not hinder the margin for products of lower added value, and this is a very large market!

I wish you all the success. Review collected by and hosted on G2.com.

we couldn't use it ........................ Review collected by and hosted on G2.com.

we couldn't use it, we had to beg for help with the verification and the feeling is that they didn't really know what they were doing. they didn't answer our questions until we insisted many times by writing Review collected by and hosted on G2.com.

Being able to verify the conversation history and transfer our clients between agents with comments or activities has been fantastic for offering personalized attention. Review collected by and hosted on G2.com.

Some native features of WhatsApp are lost when using the platform, such as comments on photos and profile stories. Review collected by and hosted on G2.com.

View Design, Reports, Profiles and I Think thats all Review collected by and hosted on G2.com.

The software seems easy but it is not, they wanted to make a simple ERP and it is rather cumbersome, a simple price query is a headache, they never put themselves in the customer's shoes, the software is designed from the point of view of a Business Manager (not even from a vendor). For the moment we will continue using it but I think I will propose a simpler ERP for my company. Review collected by and hosted on G2.com.

El software como tal es muy bueno, lo que no es tan bueno es la mala organizacion que tienen para con sus clientes. Review collected by and hosted on G2.com.

Su mala comunicacion con los clientes su falta de palabra, todo esto genera inseguridad en un clinete y desconfianza Review collected by and hosted on G2.com.

The color coding for conversations and the ability to unify all of social media in one platform. Review collected by and hosted on G2.com.

Not being able to move up or down conversations. ex: sort by tag colour (red, yellow, green). Not being able to use tags on colleagues, that would be useful for supervisors. Review collected by and hosted on G2.com.

Before integrating Sirena into the marketing team at VitriCristales, we had to fight over the mobile team and WhatsApp Web to handle the 100 to 150 leads we got per day.

The customer service process was very interrupted because our prospects had to go through the sales team and the design team. On average, it took us up to 7 hours from the first contact with the prospect until the deal was closed. Currently, we are converting prospects to clients in as little as 30 minutes.

The features they offer are phenomenal. Being able to schedule the call or chat for a specific date ensures that nothing is left out or forgotten.

I definitely recommend them because the service and functionality are completely in line, and I also highlight that it is the most affordable price on the market currently. Review collected by and hosted on G2.com.

Actually, what I dislike about the service is beyond their control. It has not been possible after 6 months to validate my WhatsApp line account. I hope that soon Facebook will activate my account and it will become an Official Business Account. Review collected by and hosted on G2.com.

i like the service a lot, is very usefull , although pricing is very high, Review collected by and hosted on G2.com.

the process, when you try to reach a client is kind of difficult, Review collected by and hosted on G2.com.

Thanks to Sirena, we have been able to implement the corporate whatsapp channel in Falco Cargo, transferring our clients to the different areas, as required. This has allowed us to improve response times and have full traceability of the conversation when interacting with our different facilitators. We use Sirena we can provide direct and personalized attention to our cutomers. Review collected by and hosted on G2.com.

Sometimes the application takes time to load the conversations. Review collected by and hosted on G2.com.