ZenMaid Software Reviews & Product Details

I like that it is maid service specific and is solely designed for our industry. Review collected by and hosted on G2.com.

Invoicing took so long and could not be automated. Reporting is extremely limited. Did not integrate with software internally. Review collected by and hosted on G2.com.

Not only does their software do its job and help us run an efficient and professional business, but it also keeps us organized and helps us grow! Their support team is AMAZING! You always get help super fast AND they always get the issue resolved - and it's never painful like other companies are......

But on top of all of this, they go above and beyond and help train owners to be better and provide extended free and paid (always fairly priced) resources to assist even further! They have helped our business grow tremendously and I am forever grateful! Review collected by and hosted on G2.com.

I wish there were a couple more features or options, but I know they are in the works creating them already! They take owners' feedback and we can vote on suggestions and they work on them and give progress updates! So not really a dislike cuz they are fixing that Review collected by and hosted on G2.com.

Zenmaid is easy to use. That is very important to me. I hate spending hours trying to figure out a system. It also sends email AND texts reminders so we never have a problem with a customer forgetting an appointment. It allows for custom notes to be put into our appointment templates so no matter who is scheduling the appointment the correct info is taken. Everything is color coordinated. I do recommend that if you work teams and solo cleaners you set everyone up under "teams" so you can use the team view accurately. This will make sense when yo begin using the program. Review collected by and hosted on G2.com.

I dislike that my marketing and payroll is accessible to my office assistant. I would like to see a separate profile where financials, marketing reports and payroll is not accessible to them. I only want them to access scheduling, employees and contacts. In addition, I can't wait for the app to come out because the software is not fully functional on a smartphone yet. Review collected by and hosted on G2.com.

The best thing about ZenMaid is that it automatically sends email AND text message reminders to our clients and employees. These reminders make sure your clients expect your team when they arrive, so your cancellations will drop dramatically. If you were sending these manually before ZenMaid, like we were, you will save hours and hours of time every week!

Besides having the reminders sent to our employees, with the clients name, address, time, etc., ZenMaid also send work orders to our employees. In addition to telling your employees the client's name, contact information, address, square footage, number of bedrooms, bathrooms and name of the clients' pets, these work orders include a checklist you can customize for regularly scheduled tasks. Between the ability to customize your check list, and an additional section for notes, these work orders are amazing, especially for your recurring clients. Review collected by and hosted on G2.com.

I really wish the automated email and text notifications had the ability to be customized for different clients. As I mentioned above, the automatic notifications are one of the things we like best about ZenMaid. However, we have many clients who live out of state and own a second home in Charleston, SC. Our needs for the automated emails to these clients are quite different from that of our regular, local clients. We have solved this problem by turning off the automatic emails for our out of state clients. (You can still prompt an email to these clients with one click of a button, so it is still very easy to accomplish). Review collected by and hosted on G2.com.

The color coding by employee or team. I really like being able to look at the calendar and know from colors which employee/team I can schedule more jobs. The entire system is designed with cleaning companies in mind. I cannot even imagine going back to my old calendar system after using Zenmaid. Review collected by and hosted on G2.com.

That job notes or specifics do not show on text, only on email. This caused a few problems until I realized that not all of our employees would read the email once they received the text for their next day jobs. Review collected by and hosted on G2.com.

It would be hard to narrow it down to just one particular feature that I like best. I like the fact that I can run practically all aspects of my business using this program. Review collected by and hosted on G2.com.

I wouldn't say I dislike anything, but I would suggest an app so it's quicker to use. I know they are working on it. I would suggest adding an easier way to mark that an account has been paid similar to the way that you mark a job as completed. Review collected by and hosted on G2.com.

We are a small professional cleaning service and as the owner, I needed a software program that would manage a lot of the little tasks I generally do not have the time to do. For example, ZenMaid automatically sends email and/or text messages to my clients for reminders, confirmations, follow ups, etc and I've received feedback from the customers saying they love that too. I also enjoy the ease of sending invoices. The pre populated templates are great! Review collected by and hosted on G2.com.

I would appreciate a mobile/tablet app. I use the software on my iPad and cell most often and while using it on those items some functions do not work. Review collected by and hosted on G2.com.

I like all features. I would say best is the ability to almost completely automate our admin tasks. However I am not 100% comfortable doing so. Review collected by and hosted on G2.com.

That I am not able to schedule jobs at for example Thu 11pm. and have it roll over to end Fri 1am the next day. We are operating a residential and commercial business. I also dislike that I cannot schedule a job for arrival for an example between 9:30am and 10:30am that software will send the customer a reminder for between 9am and 10am when doing so. Also, sometimes I get a call that a customer has not received the confirmation for service and I am sure they are not making it up as some of these customers are long time customers and friends. I have also noticed that if I send a manual confirmation for a service time the customer will receive a duplicate message and may say a different time. Review collected by and hosted on G2.com.

I love the ease of all the different features. I haven't even used them all yet but really love what I have going so far which is the scheduling. Review collected by and hosted on G2.com.

No app. I really would like to see an app that's easier to manage on my phone rather then having to struggle loading the site up on my phone. Review collected by and hosted on G2.com.