Top 10 Zendesk Support Suite Alternatives & Competitors

(6,185)4.3 out of 5

If you are considering Zendesk Support Suite, you may also want to investigate similar alternatives or competitors to find the best solution. Help Desk Software is a widely used technology, and many people are seeking reliable, simple software solutions with automated response, sla management, and attachments/screencasts. Other important factors to consider when researching alternatives to Zendesk Support Suite include end users and user interface. The best overall Zendesk Support Suite alternative is Tidio. Other similar apps like Zendesk Support Suite are Salesforce Service Cloud, Intercom, Zoho Desk, and Freshdesk. Zendesk Support Suite alternatives can be found in Help Desk Software but may also be in Live Chat Software.

Best Paid & Free Alternatives to Zendesk Support Suite

Tidio
Salesforce Service Cloud
Intercom
Zoho Desk
Freshdesk
Front
LiveAgent
Gladly

Top 10 Alternatives to Zendesk Support Suite Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how Zendesk Support Suite stacks up to the competition, check reviews from current & previous users in industries like Computer Software, Retail, and Marketing and Advertising, and find the best product for your business.

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TeamSupport

(880)4.4 out of 5

Optimized for quick response

As a B2B SaaS customer support solution, TeamSupport goes beyond a basic ticketing system. We help you build customer loyalty and mitigate churn by understanding what's happening at the account level—not just the user level. Our proprietary Customer Distress Index provides holistic view of your customer relationships, helping you understand how well your software product is being adopted. TeamSupport is a low-cost AI-powered tool that gives you a complete picture of customer health by tying every conversation with a user directly to the customer account, no integrations or separate products needed.

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Reviewers say compared to Zendesk Support Suite, TeamSupport is:

Easier to do business with

Easier to admin

Easier to set up

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Tidio

By Tidio

(1,653)4.7 out of 5

Optimized for quick response

Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media channels like WhatsApp, Messenger, and Instagram. Tidio’s interactive widget functions as both a live chat plugin and a chatbot. With Flows, businesses can create custom chatbot-like automations to automatically provide answers to incoming messages, offer support, and generate leads. Additionally, Lyro uses your knowledge base and FAQs to provide accurate, helpful, and natural answers and solutions in your brand’s unique tone of voice. Lyro can achieve up to a 64% resolution rate, allowing your team to focus on more complex issues.

Categories in common with Zendesk Support Suite:

Reviewers say compared to Zendesk Support Suite, Tidio is:

Easier to set up

Easier to admin

Better at support

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Salesforce Service Cloud

By Salesforce

(5,621)4.4 out of 5

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Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

Categories in common with Zendesk Support Suite:

Reviewers say compared to Zendesk Support Suite, Salesforce Service Cloud is:

More expensive

Easier to do business with

Easier to admin

See all Salesforce Service Cloud reviews

Intercom

By Intercom, Inc.

(3,370)4.5 out of 5

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Intercom is the leader in AI-first Customer Service, dramatically improving experiences for customers, support agents, and managers. For customers, Intercom enables the best customer experience by instantly resolving 50% of support volume, in any language, any time and any channel, providing actionable insights for optimizing support content, and offering a seamlessly integrated help center accessible through any channel. Support agents benefit from a massive increase in productivity, with Fin AI Copilot enhancing efficiency by 31%, a shared inbox for seamless collaboration and tickets that continue the conversation. Managers can use Intercom to elevate customer satisfaction, monitor and optimize support operations with AI insights (coming soon), and automate repetitive tasks with Workflows. Intercom is fully omnichannel and also integrates with all the tools support teams use most - making Intercom the only complete AI-first customer platform in the industry.

Categories in common with Zendesk Support Suite:

Reviewers say compared to Zendesk Support Suite, Intercom is:

Easier to set up

Easier to admin

Easier to do business with

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Zoho Desk

By Zoho

(6,378)4.4 out of 5

Optimized for quick response

Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

Categories in common with Zendesk Support Suite:

Reviewers say compared to Zendesk Support Suite, Zoho Desk is:

Easier to set up

Easier to admin

Better at meeting requirements

See all Zoho Desk reviews

Freshdesk

By Freshworks

(3,504)4.4 out of 5

Optimized for quick response

Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

Categories in common with Zendesk Support Suite:

Reviewers say compared to Zendesk Support Suite, Freshdesk is:

Easier to set up

Easier to admin

Better at support

See all Freshdesk reviews

Front

By Front App

(2,270)4.7 out of 5

Optimized for quick response

Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

Categories in common with Zendesk Support Suite:

Reviewers say compared to Zendesk Support Suite, Front is:

Easier to set up

Easier to admin

Easier to do business with

See all Front reviews

LiveAgent

By QualityUnit

(1,509)4.5 out of 5

LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

Categories in common with Zendesk Support Suite:

Reviewers say compared to Zendesk Support Suite, LiveAgent is:

Easier to set up

Better at support

Easier to admin

See all LiveAgent reviews

Gladly

By Gladly

(1,018)4.7 out of 5

Optimized for quick response

Gladly is a customer service software.

Categories in common with Zendesk Support Suite:

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Reviewers say compared to Zendesk Support Suite, Gladly is:

Easier to set up

Easier to do business with

Easier to admin

See all Gladly reviews

HubSpot Service Hub

By HubSpot

(2,509)4.4 out of 5

Optimized for quick response

Customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster. Service teams can show the value of their work and prove an actual return on investment because Service Hub is part of the HubSpot CRM platform.

Categories in common with Zendesk Support Suite:

Reviewers say compared to Zendesk Support Suite, HubSpot Service Hub is:

Better at support

Easier to do business with

Easier to admin

See all HubSpot Service Hub reviews

#10

TeamSupport

By TeamSupport

(880)4.4 out of 5

Optimized for quick response

TeamSupport: Customer Satisfaction, Streamlined TeamSupport is the premier ticketing and live chat solution designed for support teams looking to improve customer engagement and make agents’ lives easier. Our intuitive, AI-powered platform allows teams to spend less time on manual tasks and more time building stronger relationships with customers. TeamSupport allows agents to connect relevant teams, access valuable customer insights, and solve complex issues with less time and effort which ultimately improves customer satisfaction.

Categories in common with Zendesk Support Suite:

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