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42 Zendesk Sunshine Reviews
Overall Review Sentiment for Zendesk Sunshine
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The ease of use to find the features in the home screen. Review collected by and hosted on G2.com.
The extra step to get to macros. It would be nice to have the macros listed on the homescreen. Review collected by and hosted on G2.com.
I'm happy I came across Zendesk Sunshine. It is simple to use. It keeps track of all of my tickets. Even when participating in a live chat, you can send emails. It enables me to communicate with my clients and users more effectively and efficiently whenever they need it. Customers like how quickly we respond to their communications. Review collected by and hosted on G2.com.
Right now, nothing. Customers benefit significantly from this and like how quickly they can get answers to issues when they change and add more integration partners to the list. Review collected by and hosted on G2.com.
The knowledge base that is provided is really helpful for us . The customisable tools makes our life easier Review collected by and hosted on G2.com.
I haven't faced any issues or dissatisfaction with Zendesk anytime so far Review collected by and hosted on G2.com.
Their versatile platform for strealined customer support and data management. Review collected by and hosted on G2.com.
The pricing in zendesk is expensive for small or startup's with limited budgets. Review collected by and hosted on G2.com.
Service and the interface of site , easy to understand, good to go with zendesk sunshine Review collected by and hosted on G2.com.
Nothing to say about dislike, everything is fine with it Review collected by and hosted on G2.com.
Easy to use and very helpful when it comes contacting clients and other people. Review collected by and hosted on G2.com.
Not at all. I guess maybe they can add more features that will benefit us in the future. Review collected by and hosted on G2.com.
SunCO is the most efficient way for you to have access to a set of APIs to make connections in your social channels connected to Zendesk. With this it is possible to create a series of innovative experiences in the contacts of our customers. Review collected by and hosted on G2.com.
What frustrates us the most about the platform is the fact that we don't have documentation and support in Portuguese BR, but in general the tool serves us very well and the support is super helpful when needed. Review collected by and hosted on G2.com.
It runs smooth and easy. It keeps all your tickets organized, you can work your chats and send emails all within the same system, you can even send emails while on a live chat all within the same ticket. Transferring chats or tickets is easy, looking up customer accounts or other employees is easy, the whole system just works and runs really well. Review collected by and hosted on G2.com.
The only real downside is working through unassigned tickets. It used to show you a list to select ones that fit your job/department but that changed with an update and now it shows you the newest unassigned ticket first and you have to either work, transfer, or skip to get to the next ticket, etc. Review collected by and hosted on G2.com.
The quick way in which the CXP team can adapt to the tool and ease of uploading macros, we use many tools as Zapier or a menu bar like Okta for integrate all the apps. Review collected by and hosted on G2.com.
I don't like that it's a bit slow to open when connected to a VPN for example, the fact that it's difficult to filter emails by category can be tedious, in the slowly of VPN Review collected by and hosted on G2.com.
