Zendesk QA Features
What are the features of Zendesk QA?
Quality Assurance
- Evaluation
- Calibration
- Reports
Engagement
- Feedback
- Dashboards
- Training
Performance
- Integrations
- Compliance
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Zendesk QA Categories on G2
Filter for Features
Quality Assurance
Evaluation | As reported in 120 Zendesk QA reviews. Provides tools for evaluating customer interactions | 97% (Based on 120 reviews) | |
Calibration | Based on 113 Zendesk QA reviews. Offers features for maintaining fair and consistent scoring | 92% (Based on 113 reviews) | |
Reports | Based on 116 Zendesk QA reviews. Generates quality and performance reports | 92% (Based on 116 reviews) |
Engagement
Feedback | Tools for providing personalized feedback and coaching sessions This feature was mentioned in 118 Zendesk QA reviews. | 95% (Based on 118 reviews) | |
Dashboards | As reported in 117 Zendesk QA reviews. Provides a centralized dashboard for agents to view their scores and feedback | 92% (Based on 117 reviews) | |
Training | As reported in 102 Zendesk QA reviews. Tools for educating and training agents | 88% (Based on 102 reviews) |
Performance
Integrations | Integrates with other customer service or CRM software This feature was mentioned in 107 Zendesk QA reviews. | 94% (Based on 107 reviews) | |
Compliance | As reported in 79 Zendesk QA reviews. Helps ensure customer privacy and data protection | 98% (Based on 79 reviews) |
