It has helped our agency tremendously by training the staff. The AI implementation to train our staff with calls and real-life scenarios has also worked wonders. They all feel very comfortable coming back to these scenarios. Review collected by and hosted on G2.com.
It has been amazing and we don't feel like anything major is missing. Review collected by and hosted on G2.com.
28 out of 29 Total Reviews for Zenarate AI Coach
Overall Review Sentiment for Zenarate AI Coach
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I’ve been using Zenarate AI Coach for a few months, and I like it. The platform is easy to use, and the AI gives helpful feedback. I can practice at my own pace, which is great. Overall, it’s improved my skills a lot. I recommend it! Review collected by and hosted on G2.com.
N there are a few things I think could be better. Sometimes the AI doesn’t fully understand my questions, which can be frustrating. Additionally, I wish there were more diverse practice scenarios to choose from. Overall, it’s a good tool, but these improvements would make it even better! Review collected by and hosted on G2.com.
What I like most is the ability is gives audiences to practice on their own without the fear of breaking something, messing up, or being nervous in front of their peers. It not only serves as a great initial training tool, but is fantastic for continued education and continuous up-skilling. Review collected by and hosted on G2.com.
Some of the opportunities I've experienced have since been resolved based on the dedicated attention, care, and focus of the customer support team. These areas centered around UI/UX and reporting. The tool has evolved a lot since the original implementation, but I'd still like to see a stronger push on improving the overall UI/UX. Review collected by and hosted on G2.com.
Zenarate continues to improve their product based off the needs of their customers. The Zenarate Team is fantastic and easy to work with. The program works better than expected. Review collected by and hosted on G2.com.
I'm still looking for a downside. If I think of anything, I'll let you know. Review collected by and hosted on G2.com.
There are many things our team likes about Zenarate, but a few of my favorites include the following:
- Customized reporting
- Real-time coaching
- Customizable content
- No integration is needed between systems Review collected by and hosted on G2.com.
The only downside of the fast-paced call center industry and having the ability to create unlimited and customizable content is the time and effort it takes to maintain content. Review collected by and hosted on G2.com.
Zenarate's AI Coach is 1) super easy for business users to deploy 2) requires no integration with contact center tech 3) Measurably improves contact center agent metrics relative to control groups - e.g. handle time, CSAT/NPS improvements, $ collected, revenue generated per contact, compliance etc. But most impressive is the culture of execution, doing what it takes, constantly innovating and thinking ahead. Review collected by and hosted on G2.com.
There are no downsides to using AI Coach. Just ensure that the right business use cases are built into the training simulations and you'll see the metrics move! Review collected by and hosted on G2.com.
Being able to have our agents practice live call scenarios to gain confidence and speed to proficiency has been invaluable to our Training. Our representative Tegan, is super helpful and is a pleasure to work with!! Review collected by and hosted on G2.com.
Nothing, Zenarate is a great tool and the staff is super attentive to our needs. Review collected by and hosted on G2.com.
We have been working with Zenarate for quite some time and the delivery of services is excellent. The support from team on ground and their CEO is just brilliant. Having deployed Zenarate in many different situations at our client we have seen a considerable jump in the learning curve of our team. Guided and unguided learning both are extremely helpful and help our agents work in an optimal fashion. Review collected by and hosted on G2.com.
None as of now. We would be glad if email workflow integration with third-party software can be included in Zenarate Review collected by and hosted on G2.com.
The staff at Zenerate are always earger to assist. The AI Coach is simple for our users to learn and easy to navigate. AI Coach is a easy to use training tool for our organization. Review collected by and hosted on G2.com.
Sometimes the AI can be slow to learn when new stories are created and the end user has to say the same thing several times in order to progress throught the story. The staff at Zenerate are always helpful and understanding when this occurs. Review collected by and hosted on G2.com.
Being able to deploy it across multiple centers and departments at great speed is very helpful to our Team. Review collected by and hosted on G2.com.
Nothing at this time. We really have had no issues that I'm aware of. Review collected by and hosted on G2.com.
The on-demand availability is a critical component for our call centers and training environment. Review collected by and hosted on G2.com.
I wish the AI Coach was a little more flexible in responses. You only get what you program. However, we're getting better at programing as we gain more Zenarate experience. Review collected by and hosted on G2.com.
