It has a wide variety of options and tools to meet all our requirements. It is intuitive, easy to use, easy to implement, and with very good support. Review collected by and hosted on G2.com.
I would like to have more freedom in modifying the UI of the customizer. Review collected by and hosted on G2.com.
69 out of 70 Total Reviews for Zakeke
Overall Review Sentiment for Zakeke
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Every other solution, I tried took me hours and days to set up and I could not get everything set up the way I wanted. After switching to Zakeke, I was able to get everything up and running within a day. What's more, their team was amazingly supportive in helping us localize the code within our Shopify theme. They also helped us very quickly with any troubleshooting and our quick to respond. We have used other solutions which took days to get a response and even no response. With Zakeke, we've always got a response within the same business day or next business day. Review collected by and hosted on G2.com.
Some critical improvements are needed to the UI. I believe Zakeke is aware of this, as they are in the process of refreshing their UI. While it is still the best UI of all the options, the mobile customizer may be a little difficult to work with because of the smaller screen space. Also missing at this time, but seems to be in the works is the ability to perform a true remove background. Currently the remove background is only useful for vector files like logos, but not for photographic images other solutions have the remove background feature for photographic images so this is a must to incorporate. Review collected by and hosted on G2.com.
Creating a product customiser is on your website, is no small feat. It is normally a luxury only used by large businesses with deep pockets. Zakeke has allowed us to compete with some of the giants in our industry, to create a customisation tool customers can use to design their packaging in a really unique & user freindly way.
Customer support is great & our rep Ken Johnson, has always been there to help & I don't think we would have what we have implemented if it wasnt for all the time and help he has given us. Review collected by and hosted on G2.com.
Overall I think Zakeke is great & they are constantly adding features & improving their products. That's why I would say a small room for improvement would be providing more options for users to change how the customiser looks. At the moment you can change the colours & icons, but I would love to see options to change the customisers layout to say a landscape view or on the visual customiser, be able to place the 2d layout and the 3d model side by side with the control bar placed at the bottom of the screen.
I would also say, there are some great features on the Visual customiser that are not on the product configurator & vis versa. For example the ability to select bulk order for example on clothing you can select multiple different sizes or add shirt names etc that isn’t available on the configurator. It’s a shame as it often makes you have to compromise. Review collected by and hosted on G2.com.
We appreciate the full customization of the product through a 3D visualizer. Also, the ready to print output saves a lot of time in our business processes.
The customer support was accurate and helpful during the setup process, allowing us to link it to Shopify without problems. Review collected by and hosted on G2.com.
Some features may be too hard to understand for the users. Review collected by and hosted on G2.com.
Extremely easy and ergonomic interface, fast and intuitive navigation, great support, cheap, unlimited number of features and products, seamless integration on shopify.
Zakeke enabled me to implement a complete guitar configurator like no other company in my industry Review collected by and hosted on G2.com.
Minor issues on camera that the team is already solving Review collected by and hosted on G2.com.
User interface is really intuitive, and end users don't need tutorials in order to get their t shirt. There are plenty of features for users to choose: from photos, text and clipart.
The best thing is, we don't need to exchange e-mails with clients, because it's easy to implement and integrate Zakeke with woocomerce, we get all their files in nice PDF, in one place.
We noticed that usage is more frequant, now that we have user friendly interaface to make custom t-shirts.
And when we stumble upon the problem, customer support is quick to respond to our issues. Review collected by and hosted on G2.com.
One of the biggest downsize is that we can't see the sizes of ordered t-shirts inside our end, at wordpress.
We hope that this gets fixed soo. Review collected by and hosted on G2.com.
What I like best is the user-friendliness, both on the customer's side and in the backend. Compared to other apps I have tested, everything was very self-explanatory. Also, compared to other apps, this app allows a lot of design freedom/flexibility on the customer's side and is still self-explanatory. Review collected by and hosted on G2.com.
For some functions, I would like to see bulk actions in the backend. Overall, however, I am very satisfied. Review collected by and hosted on G2.com.
I tried 2 other customization apps which were awful. Zakeke is by far the best for ease of use and tech support Review collected by and hosted on G2.com.
I cannot think of anything to dislike - maybe the initial template setup was a tad complicated. Review collected by and hosted on G2.com.
The customer support and that the designs are saved outside of the website. Review collected by and hosted on G2.com.
The pricing is in my opinion a pretty significant part of our costs and I cannot make it exactly like I would like. Review collected by and hosted on G2.com.
From the moment I started using Zakeke, I was really impressed with its sleek and intuitive interface. I found that the 3D product customization tool was a standout feature, allowing our customers to see a live preview of their customizations from every angle. This has significantly improved the shopping experience on our online store. Additionally, I love that Zakeke integrates seamlessly with a variety of ecommerce platforms such as Shopify, WooCommerce, and Magento. This has made the integration of Zakeke into our existing online store incredibly smooth and hassle-free. Review collected by and hosted on G2.com.
While Zakeke is a powerful tool, it does come with a bit of a learning curve. It took me some time to fully understand all the features and how to use them effectively. I also think the pricing could be more flexible, especially for smaller businesses. I'd appreciate it if there were more pricing tiers or options to choose from. Finally, I've had a few minor issues with the speed of the 3D preview tool. While it's an excellent feature, it can sometimes take a bit longer to load, especially with complex designs or when the website traffic is high. Review collected by and hosted on G2.com.
