The G2 on Yuma AI

Yuma AI Overview

What is Yuma AI?

Yuma is a cutting-edge AI Agent for E-commerce Customer Support Automation. Top Reasons to choose Yuma: - Unlimited processed tickets, only charged on a full-automated-resolution basis. - Dedicated support regardless of plan, through exclusive Slack channels. - Access to the best AI models, even for small plans. - Unlimited AI Agents & SOPs - Natively Multi-store and Multilingual - Omnichannel Support: chat, email, social, etc - Top-notch integrations with third-party services Yuma.ai is a cutting-edge AI agent designed to fully automate customer support for e-commerce businesses. Seamlessly integrating with popular helpdesks like Zendesk, Gorgias, and Kustomer, Yuma enhances resolution times, ensures consistent support quality, and elevates customer satisfaction. E-commerce merchants choose Yuma.ai for its unmatched accuracy, dedicated customer support, and industry-leading automation capabilities—handling up to 50% of all support tickets for top merchants, with continuous improvement.

Yuma AI Details

Discussions

Yuma AI Community

Languages Supported

Arabic, Bengali, German, English, French, Hindi, Italian, Japanese, Korean, Dutch, Portuguese, Russian, Spanish, Thai, Chinese (Simplified)

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Product Description

ChatGPT for Customer Support Yuma Ticket Assistant is an AI that integrates with your Help Desk software and automates the drafting of responses. ‍ The massive disruption of AI is finally here. Don't be left behind. Harness the power of AI now.

Seller Details

Seller

Yuma AI

Year Founded

2023

HQ Location

Singapore

LinkedIn® Page

www.linkedin.com
22 employees on LinkedIn®

Description

Yuma is using the latest AI breakthrough to automate customer service for large Shopify merchants. We provide Auto-Pilot agents that can fully resolve and handle support tickets, including confirming or taking actions in external services, enabling true automation.

Overview Provided by:

Jerem Febvre

Recent Yuma AI Reviews

10/21/2024

Víctor B.Small-Business (50 or fewer emp.)

5.0 out of 5

"Thanks all so good working nice"

Good questions, excellent composse and responses

9/17/2024

Romane M.Mid-Market (51-1000 emp.)

5.0 out of 5

"Yuma has changed our service considerably!"

Yuma has transformed our customer support at Cabaïa. Managing high volumes of inquiries across multiple channels was a challenge, but Yuma’s AI has...

9/11/2024

Marcu M.Small-Business (50 or fewer emp.)

5.0 out of 5

"Very satisfied with their services and the professionalism of the team"

The difference Yuma has made in our customer support is night and day. Before, we struggled with long response times. Now, thanks to Yuma’s AI and ...

Yuma AI Pricing

500 Automated resolutions per month

$350.00

500 Automated resolutions per month Per Month

1,000 Automated resolutions per month

$650.00

1000 Automated resolutions per month Per Month

1,500 Automated resolutions per month

$900.00

1500 Automated resolutions per month Per Month

Enterprise

15000 Automated resolutions Per Year

See all 4 Yuma AI pricing levels

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Yuma AI Media

G2 reviews are authentic and verified.

Here's how.

Mare D.

Branding Manager

Mid-Market(51-1000 emp.)

Validated Reviewer

Review source: G2 invite

Incentivized Review

Mar 04, 2024

"Less Stress And Smarter Customer Support"

What do you like best about Yuma AI?

Yuma AI takes care of routine customer inquiries. It is capable of responding to simple questions, writing polite answers and even translating messages into different languages without any input from me. Therefore, I can concentrate more on resolving complicated cases or offering excellent customer service for more difficult queries. Review collected by and hosted on G2.com.

What do you dislike about Yuma AI?

Yuma AI is still under development and occasionally comes up with responses that are slightly off or do not answer a client’s question perfectly. This necessitates that I review its work before sending it out. Review collected by and hosted on G2.com.

What problems is Yuma AI solving and how is that benefiting you?

Yuma AI has become my ally as it handles all day-to-day duties associated with customer support which used to take up so much of my time. This increases my productivity in general and makes it easier for me to pay more attention to clients who have complex requests; hence an improved experience for the customers at large. Review collected by and hosted on G2.com.

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