YourMembership Reviews & Product Details

Being able to set up queries that you can then connect to Informz and create target mailing groups from is such a timesaver and works very smoothly Review collected by and hosted on G2.com.

Nothing unsatisfactory to report at this time Review collected by and hosted on G2.com.

I don't have a single good thing to say about YM. Everything about the backend system is antiquated, overcomplicated, and difficult. We were sold something that simply does not exist. Review collected by and hosted on G2.com.

I've never given a negative review before but if a few minutes can save other organizations the headache, I hope this will do that. The onboarding process was insanely disorganized, our implementation specialists (we worked with two) either did not have an update for what they were working on, or they flat out lied to us about what was possible or not. We could never trust their answers on anything because we were constantly being lied to.

My experience with support so far is dismal, I've waited weeks for tickets to even be acknowledged with no resolution in sight.

The backend experience is jumbled and outdated. It's built like it was intended for someone who has not been on a computer since 2007 and it has no intuitive features. For example, if you were to want to upload an image to a page, you can't do that, you have to go to a completely separate page to upload something, sort it properly, and then copy a link, go back, select upload and paste your image link in. Everything takes so much longer than it should for no reason at all.

In addition, YM has their own names for features and things that are widely known in the industry as something else. For example, merge fields are called macros and if you ask about merge fields, they will pretend they are not sure what you're talking about until you will say the name of what they call it. Their image upload is called the resource manager but if you don't say that proper term, they will act like they don't understand. Review collected by and hosted on G2.com.

They have a CMS component that allows you to build your website within YM. Review collected by and hosted on G2.com.

It is a clunky platform that is very outdated and slow. We are switching to another platform because of this. Review collected by and hosted on G2.com.

It is user-friendly. Great for a stater company. The company is growing. Review collected by and hosted on G2.com.

It wasn't report-friendly. Payment for events and merchandise had to be paid separately. Everything didn't go on one invoice. Review collected by and hosted on G2.com.

What we like about YourMembership is that it does so many things well. The biggest pieces of our IT needs are our membership database, our three annual meetings (conferences), and our website. It's very user-friendly—we were able to launch our YM site on our own, as a small administrative staff. We have about 10,000 members, quite a few types members, and various different dues categories within each member type. YM allows us to manage all of this handily. Our website has hundreds of pages, some of which are limited to members only, others not, as well as countless documents linked and hosted our website. YM lets us manage that efficiently as well. We have about 4,000 registrants across our three meetings each year, and we manage registration and sales through YM. Data management is also straightforward on YM. You can upload data, including new records and updates to existing records. YM also offers a number of reporting options, including building complex queries and reports, as well as doing various searches. Also critically important, YM has excellent customer service. They always respond quickly and work hard to resolve any issues. Review collected by and hosted on G2.com.

There are limits to an AMS approach to IT, and some of this is related to that fact. We've been with YM for about seven years, and some things have not really changed, requiring us to use additional IT services to meet our needs. The forum functionality is extremely limited, so we've needed to use a third party solution. The store functionality is minimal and hasn't changed over the years. There's no easy way to process payments by swiping credit cards at meetings. Form-building and processing functionality is limited. We're glad to have the ability to produce simple forms, but there's been no improvement over the years. Forms can have attachments, but managing those attachments is very tedious. We've had to use third-parties for various form building and processing needs. YM has just this year upgraded their email system, so I can't speak to that—we had to move to a third party a couple years ago. We've found that YM's API is nonstandard in a number of ways, making integrations with third parties difficult and expensive, but YM is launching a standardized REST API this year, so that should be improving soon. Review collected by and hosted on G2.com.

YourMembership meets all of our basic needs for an AMS Review collected by and hosted on G2.com.

YourMembership has constant issues with performance or being outright down. Review collected by and hosted on G2.com.

It allows us to manage members, take payments, send invoices, and has decent career center and calendar features. Review collected by and hosted on G2.com.

Can't filter SPAM; Queries/reports NOT user-friendly; Can't customize some reports (pulling Actions); Search function - need to use exact wording; Mobile site is terrible; No easy way to track year of membership; Can't update calendar events in a batch; Can't pull sub-accounts of ONLY current members with their master; Doesn't integrate with Emma; Can't transfer an individual dues invoice to another member, you have to transfer ALL of the invoices; Can't import member data; Doesn't save old data (budget, # of staff, etc.; Invoices don't fold into thirds to show address correctly to fit in window envelope; same notification is sent out for all store products (bad for online courses) Review collected by and hosted on G2.com.

Good, basic membership database, which can also be used for registration for events. Review collected by and hosted on G2.com.

It does not integrate well with quickbooks. Hard to pull historical records. Review collected by and hosted on G2.com.

I like YM for its diversity in abilities. You can easily do exports, event reg, member set up. The dashboard feature on the homepage makes it easy to see if anyone needs to be addressed. Review collected by and hosted on G2.com.

I don't like that it can be complicated to update the website from the backend. The support team can also be hard to get ahold of. Review collected by and hosted on G2.com.