YourCause CSRconnect is very easy to configure and reconfigure using self-service. Our Customer Support Manager is extremely responsive. The idea bank is a great way to communication improvement suggestions, which are actually viewed and sometimes implemented. Review collected by and hosted on G2.com.
Integration was difficult. It would be nice not to have certain features hard-coded in. Review collected by and hosted on G2.com.
22 out of 23 Total Reviews for YourCause CSRconnect
Overall Review Sentiment for YourCause CSRconnect
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Your Cause CSR Connect has made my work life so much easier. The data insights that I can quickly gather, make intelligent decisions, and present have been very helpful. I also love the platform and how easy it is to use to increase employee engagement. The support we receive from our Client Success Manager is top-notch. Review collected by and hosted on G2.com.
Navigating on the customer service platform isn't as easy as it could be. I'd much rather send an email than logging on to it another site to report an issue. I will say that you eventually get used to it and it is a much better way to track your instances. Review collected by and hosted on G2.com.
It made our life easier, from managing all CSR related things in one place along with the updates from time to time, haven't got chance to contact customer support, never had issues. Review collected by and hosted on G2.com.
Some reports I have found difficult to run sometimes. But resolves immediately after restart, so it is smooth. Review collected by and hosted on G2.com.
It converts qualitative data into quantitative by tracking and counting user activities, hence making it easier for management to take their next steps for their CSR initiatives
Also, the customer support is always available whenever needed and gives quick responses to queries.
It also has a well Integrated framework of profit and CSR activities that promote user inclusion without incurring too much additional cost Review collected by and hosted on G2.com.
It might be a bit complex to understand at the beginning. Review collected by and hosted on G2.com.
Improving the employee engagement and eliminating the admin burden. Review collected by and hosted on G2.com.
More flexibile way to use and less steps to easy the process Review collected by and hosted on G2.com.
The fact that I can run reports to verify data for our annual Sustainability Report. I also like the ease of use; it is very intuitive and new users have no difficulty in navigating to different screens. Review collected by and hosted on G2.com.
When searching for an event, the system will take me back to page #1 instead of where I left off. Review collected by and hosted on G2.com.
User friendly UI, easy login and training support Review collected by and hosted on G2.com.
A bit of lag in the website sometimes even though my network speed is good Review collected by and hosted on G2.com.
It offers a suite of features that facilitate various aspects of CSR, including employee giving programs, volunteer management, and relief support. The platform is flexible. It can be configured to meet the specific needs, and supporting 24 languages to cater to global companies. It can be easily integrated and accessed wherever you choose. Review collected by and hosted on G2.com.
maybe in phone customer service needed to be connected quicker Review collected by and hosted on G2.com.
More engaging amongst employees for social cause
Brings more empathy and togetherness Review collected by and hosted on G2.com.
Website can be better
Not much user friendly Review collected by and hosted on G2.com.
I enjoy the reports I am able to pull for my volunteer data. Review collected by and hosted on G2.com.
This system is wildly over priced. They are more concerend with adapting AI than creating a user friendly app that volunteer managers can use to communicate with their teams. This company cares more about gaining clients than keeping their current ones. Lacks communication about system updates. Review collected by and hosted on G2.com.
