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Yelp for Business Reviews & Provider Details

Angela F.
AF
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
Describe the project or task Yelp for Business helped with:

Yelp is used to have customers text us and we can provide estimates for service. We use yelp to advertise our services, generate reviews, and to give quotes to customers via message rather than call Review collected by and hosted on G2.com.

What do you like best about Yelp for Business?

I like that we can text the customers. I also like that it gives you a breakdown of the services being requested. Review collected by and hosted on G2.com.

What do you dislike about Yelp for Business?

I really do not like that I am not able to see the customer's location because it does not help me quote the items properly. We have different minimums based on where you live, so if you live super far I have to adjust the cost to ensure the gas is commensurate with the service being performed. I also hate how yelp customers almost never book. They always do not respond, and send out a text to about 10 different companies. It makes personal development extremely difficult. I also do not like how non-descriptive the requests for service are. They give a general statement which does not help me create a proper estimate. Review collected by and hosted on G2.com.

Recommendations to others considering Yelp for Business:

don't waste the time or money, because it does not generate business from my experience.

It is nearly impossible to share an entire system of cleaning via text. I cannot describe our cleaning process that way. Review collected by and hosted on G2.com.

What problems is Yelp for Business solving and how is that benefiting you?

It generates almost no business, it is super expensive, but it does allow for customer's to see our name and learn about our company. Review collected by and hosted on G2.com.

Yelp for Business Overview

What is Yelp for Business?

Stand out to a community of millions of people ready to buy, visit, and hire.

Yelp for Business Details
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Provider Description

Stand out to a community of millions of people ready to buy, visit, and hire.


Seller Details
Year Founded
2004
HQ Location
San Francisco, CA
Twitter
@Yelp
100,813 Twitter followers
LinkedIn® Page
www.linkedin.com
6,789 employees on LinkedIn®
Ownership
YELP
Total Revenue (USD mm)
$872

Recent Yelp for Business Reviews

Michael L.
ML
Michael L.Mid-Market (51-1000 emp.)
2.5 out of 5
"Pros and Cons of Yelp"
We can message back with members and potential members. Since your company will be listed online it will increae your companies visibility. So yo...
Ryan M.
RM
Ryan M.Small-Business (50 or fewer emp.)
0.0 out of 5
"Ads are not effective, don't waste your money."
I don't like them. They should not be allowed to chose which ads get shown and which don't
Gabrielle S.
GS
Gabrielle S.Mid-Market (51-1000 emp.)
4.0 out of 5
"Easy to use - cpc higher than other mediums"
I use Yelp’s enhanced listings and their CPC advertising.

Yelp for Business Media

Answer a few questions to help the Yelp for Business community
Have you used Yelp for Business before?
Yes

27 out of 28 Total Reviews for Yelp for Business

3.3 out of 5
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Overall Review Sentiment for Yelp for BusinessQuestion

Communication
0 (Worst)
10 (Best)
Responsiveness
0 (Worst)
10 (Best)
Execution Ability
0 (Worst)
10 (Best)
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Ryan M.
RM
Business Owner
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Yelp for Business?

I don't like them. They should not be allowed to chose which ads get shown and which don't Review collected by and hosted on G2.com.

What do you dislike about Yelp for Business?

They try to rope you into paying for ads and then over charge you, don't keep promises and make it impossible to cancle. Because they are a big company credit card companies won't dispute the charges. You will be wasting money. Beware Review collected by and hosted on G2.com.

Recommendations to others considering Yelp for Business:

Go to google. Review collected by and hosted on G2.com.

What problems is Yelp for Business solving and how is that benefiting you?

Yelps "algorithm" only shows negative reviews from non-clients. I got rid all content on my yelp page except for a picture of their hidden reviews and google reviews. Review collected by and hosted on G2.com.

KT
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Yelp for Business?

Yelp is well-respected and has a large customer base. Review collected by and hosted on G2.com.

What do you dislike about Yelp for Business?

Yelp will post a 1-star review from a customer with only 1 review, but will hide, or not recommend, a 5-star review from a customer with 5+ reviews. Also, when notified of the issue, they won't remove it. Review collected by and hosted on G2.com.

Recommendations to others considering Yelp for Business:

Don't waste your money and time. Check Google, Angi, Bing, Yahoo. Review collected by and hosted on G2.com.

What problems is Yelp for Business solving and how is that benefiting you?

I am paying Yelp to advertise my business. It puts us in contact with clients that need our services. Review collected by and hosted on G2.com.

Rachel B.
RB
Behavioral Health Technician
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
Describe the project or task Yelp for Business helped with:

I am a big advocate for posting reviews on yelp for businesses and leaving reviews so future customers are aware of the services and products they are receiving. They ahve helped me discover major businesses and brands to invest and advocate for in Nashville. Review collected by and hosted on G2.com.

What do you like best about Yelp for Business?

I like how reliable yelp is for business reviews and I can trust that the people are loyal and trustworthy to companies. I can see reviews that highlight positivies of the company. Review collected by and hosted on G2.com.

What do you dislike about Yelp for Business?

There is nothing I dislike about this service. I think jsut categorizing the reviews into pros and cons would be helpful to the site and the overall platform/service. Review collected by and hosted on G2.com.

What problems is Yelp for Business solving and how is that benefiting you?

It is solving a problem of time and energy put into finding quality businesses that value relationships with people and quality services. It is very helpful!!!! Review collected by and hosted on G2.com.

CO
Director of Marketing
Restaurants
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Yelp for Business?

The ability to keep our business attributes, menus, and hours current. I am able to access multiple properties with one login. Review collected by and hosted on G2.com.

What do you dislike about Yelp for Business?

I am consistently harrassed by sales personnel whenever I log in to make updates to our business profile. Within hours, I am receiving calls from overzealous sales people with "recommendations" for our properties. This practice de-incentivizes me from wanting to log in and engage with the platform. Review collected by and hosted on G2.com.

What problems is Yelp for Business solving and how is that benefiting you?

Yelp is a way for our restaurant guests to find our business, as it is the default rating value on Apple's native Maps app. We are able to promote special hours of operation on holidays, update our menus, and respond to guest reviews. Review collected by and hosted on G2.com.

Michael L.
ML
Web Manager
Financial Services
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Yelp for Business?

We can message back with members and potential members. Since your company will be listed online it will increae your companies visibility. So you can use this to develop links to your business. Good SEO pratice. Review collected by and hosted on G2.com.

What do you dislike about Yelp for Business?

Not enough categories. There are some draw backs to the unpaid service and there are some limitations if you have multiple locations. I also wish they would update how you can select which images to use for your location. Review collected by and hosted on G2.com.

Recommendations to others considering Yelp for Business:

Add more categories for business. Review collected by and hosted on G2.com.

What problems is Yelp for Business solving and how is that benefiting you?

Yelp allows you to add your business and building links to your website. However, Yelp also has some draw backs in what type of services your company may offer. Review collected by and hosted on G2.com.

Verified User in Furniture
PF
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
Describe the project or task Yelp for Business helped with:

Solving customer issues as well as obtaining new customers with our positive reviews. Also how we handle or respond to the negative reviews brings customers in our stores. Review collected by and hosted on G2.com.

What do you like best about Yelp for Business?

Yelp is an easy way to get to our customers. Yelp also makes it easy to respond and is user friendly. It is also helpful knowing you can report reviews if needed. Review collected by and hosted on G2.com.

What do you dislike about Yelp for Business?

I dont like that you can get locked out of specific locations in the messenger box, or when something should be taken off your page when reported it gets denied. Review collected by and hosted on G2.com.

Recommendations to others considering Yelp for Business:

This is a great way to measure your success and if there are problems people don't come to you with or you don't hear about, you will be able to solve them and give your customers a better experience. Review collected by and hosted on G2.com.

What problems is Yelp for Business solving and how is that benefiting you?

Reaching out to customers letting them know to contact us so we can provide them with a better experience. And overall showing our customers we provide honest business. Review collected by and hosted on G2.com.

AB
Marketing Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
Describe the project or task Yelp for Business helped with:

They helped our business page expand its area of search, they also helped with the coordination of pictures to bring attention to our facility. I also had a lot of help adding to our "services" section as this is where the search words are based on. Review collected by and hosted on G2.com.

What do you like best about Yelp for Business?

The reps are so helpful to guide you to the best of your business page. A big Thank You to Terrance my rep at Yelp!!! Review collected by and hosted on G2.com.

What do you dislike about Yelp for Business?

There are so many features that can only be accessed with payment. This is a turn-off for me but I can understand the need, it's a business and they need a profit too. Review collected by and hosted on G2.com.

What problems is Yelp for Business solving and how is that benefiting you?

I have added more to our search engine use. This in turn will drive business that is seeking our specialties. Review collected by and hosted on G2.com.

KM
Digital marketing SEO Analyst
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
Describe the project or task Yelp for Business helped with:

The platform allows me to optimize our business profile listing and make necessary operational changes if necessary. The platform shows how much our business appeared on Yelp (the number of times your listings appeared in search results and as an ad), how many user views (the number of times your listing was viewed), and how many customers leads (the number of times a yelp user interacted with your listing). It shows my business' organic and paid ads performance which assists me in making business decisions. Review collected by and hosted on G2.com.

What do you like best about Yelp for Business?

I love the interface of Yelp and how simple it is to navigate around the platform. The menus are neatly arranged on the sidebar and doesn't have confusing sub-menus. It provides a high level metric overview of the ad spend, impression, clicks, Click through rate, cost per click, and what period you'd like to see. The table only provides a great summary per location. This is extremely helpful especially for those who manage multiple locations. I also like how you can see Review and Ratings performance month-over-month Review collected by and hosted on G2.com.

What do you dislike about Yelp for Business?

I wish that yelp can have a lot more sophisticated reporting where you can drill down metrics. The reporting can assist in multiple scenarios you are making sense out of. The current reports right now are in CSV, I wish to have an option of having it in PDF as well. Under the performance tab, you are able to see user views by desktop and mobile. This is great and all, but it would be better if you can filter out just the mobile or just the desktop. Review collected by and hosted on G2.com.

Recommendations to others considering Yelp for Business:

When selecting a partner or a vendor, you must consider two things.

1. Product enhancement and development - Yelp has been adapting to change which was more evident during the heat of the pandemic. They have made platform enhancements that makes it easier for the business to communicate to their potential customers. The enhancement made it easier for the customers to pick and choose the business they want to work with.

2. customer service - it is important to have a reliable person that you are working with during the entire relationship Review collected by and hosted on G2.com.

What problems is Yelp for Business solving and how is that benefiting you?

Upon learning my organic and paid advertising performance, i'm able to identify how much spend I should be allocating for a certain time period. It is crucial to understand the ad impressions, ad clicks, click-through rate, cost per click for a certain time period. I am able to identify if organic or paid advertising brings me in more leads and profile views. Its also great to learn and see the performance trend month-over-month and year-over-year per location. Review collected by and hosted on G2.com.

Verified User in Consumer Services
PC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
Describe the project or task Yelp for Business helped with:

This is a great way to promote or explore businesses on Yelp. Yelp creates an easy template for users. Overall, it's a great user experience. Review collected by and hosted on G2.com.

What do you like best about Yelp for Business?

I like how you can clearly find a location, hours of operation or any other basic info. Review collected by and hosted on G2.com.

What do you dislike about Yelp for Business?

It would be cool to incorporate more sharing abilities within the app. For example, if I could send my husband a restaurant recommendation via Yelp I think that would be helpful. That way he could check out the reviews or see the images, too. Review collected by and hosted on G2.com.

Recommendations to others considering Yelp for Business:

This is a great option for businesses to explore and a great way to access new visitors. Review collected by and hosted on G2.com.

What problems is Yelp for Business solving and how is that benefiting you?

So far it's smoothe sailing! Review collected by and hosted on G2.com.

Marlena S.
MS
Head of Digital Marketing
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
Describe the project or task Yelp for Business helped with:

Yelp for business helps make edits to all the yelp account that I own. Having multiple locations and being able to see them with one log in is very helpful. We also have an account rep with our enterprise account so they help with the project of updating our locations with ease. Review collected by and hosted on G2.com.

What do you like best about Yelp for Business?

In Yelp for Business I like that you can update your locations in one place. You can add pictures, update links, and update the various section of the Yelp business page.

I like that you can manage yelp ads, page upgrades, yelp connect, business information, reviews, photos and videos, inbox, check in offers, deals & gift certificates, and billing from the left navigation bar. It is helpful to have all of this in one place. Review collected by and hosted on G2.com.

What do you dislike about Yelp for Business?

In Yelp for Business it is very hard to see all your locations in one place. I try to find a list of all my offices but I have to use the search on the left hand side and it doesnt always show the locations so I think some are missing. Your homepage should have a list of all your offices.

It is also very hard to see who your users are and to add users. You cant just add someone, you have to put a request in. Unlike Google Analytics, Google Ads, or other programs that you use to run your digital marketing, you do not have an admin that you can manage users. You cant even see your users so some older employees may still have access to your Yelp.

I do not like that when I log in it just goes to a random location. I want a dashboard of all my locations. Review collected by and hosted on G2.com.

What problems is Yelp for Business solving and how is that benefiting you?

With Yelp for Business we get an account manager with our enterprise account. So that is very helpful to add locations because on Yelp you cannot see who has access to your location. Without the account manager I would have a hard time managing my yelp pages if they weren't part of Yelp for Business.

We are solving our problem of having incorrect information on our Yelp pages by using Yelp for Business. Review collected by and hosted on G2.com.