Yeastar P-Series PBX System Features

Enables users to place phone calls over the internet. This feature was mentioned in 61 Yeastar P-Series PBX System reviews.

Enables users to place video calls over the internet. This feature was mentioned in 57 Yeastar P-Series PBX System reviews.

Enables users to send instant messages over the internet. This feature was mentioned in 57 Yeastar P-Series PBX System reviews.

Enables users to share screens over the internet. This feature was mentioned in 53 Yeastar P-Series PBX System reviews.

Enables multiple users to make phone or video calls over the internet at once. This feature was mentioned in 59 Yeastar P-Series PBX System reviews.

As reported in 60 Yeastar P-Series PBX System reviews. Enables users to contact one anothers through mobile phones and landlines.

Offers users the option to play music for contacts who are on hold. This feature was mentioned in 60 Yeastar P-Series PBX System reviews.

Based on 59 Yeastar P-Series PBX System reviews. Offers users the option to set up an automated attendant to field calls and information when employees are unavailable.

Offers users a unique number that can be dialed from anywhere. 60 reviewers of Yeastar P-Series PBX System have provided feedback on this feature.

Allows users to download the tool as an add-on to subscriptions to specific services such as Outlook 365. This feature was mentioned in 58 Yeastar P-Series PBX System reviews.

Allows users to download the tool along as an extension to their browser of choice. 60 reviewers of Yeastar P-Series PBX System have provided feedback on this feature.

Requires users download the software on its own. This feature was mentioned in 58 Yeastar P-Series PBX System reviews.

Provides voice call functionality. 28 reviewers of Yeastar P-Series PBX System have provided feedback on this feature.

Provides an interface for one or more social media channels. This feature was mentioned in 27 Yeastar P-Series PBX System reviews.

Accepts contacts initiated through SMS or other mobile text functions. This feature was mentioned in 25 Yeastar P-Series PBX System reviews.

Route calls to the most appropriate agent according to a series of factors, including the time of day, customer priority, IVR outcomes, and skill-based routing (SBR). Voicemails can be routed to agents during quiet call periods. This feature was mentioned in 28 Yeastar P-Series PBX System reviews.

Based on 27 Yeastar P-Series PBX System reviews. Callers can be routed to a queue or placed on hold until an agent becomes available.

As reported in 27 Yeastar P-Series PBX System reviews. Place a large or unlimited volume of calls simultaneously without diminishing the call quality.

Includes an interactive phone menu. This feature was mentioned in 28 Yeastar P-Series PBX System reviews.

Based on 26 Yeastar P-Series PBX System reviews. Populates CSR's screen with available customer data.

As reported in 27 Yeastar P-Series PBX System reviews. Maintains and shares information across channels and agents as the case progresses.

Transcribes voice messages to email. 29 reviewers of Yeastar P-Series PBX System have provided feedback on this feature.

Includes a way to easily share files between users. 27 reviewers of Yeastar P-Series PBX System have provided feedback on this feature.

Allows multi-participant phone conferences. This feature was mentioned in 29 Yeastar P-Series PBX System reviews.

As reported in 27 Yeastar P-Series PBX System reviews. Can host video conferences.

Based on 27 Yeastar P-Series PBX System reviews. Can be deployed as a single-tenant or multi-tenant product.

Contains its own IP telephony system. This feature was mentioned in 28 Yeastar P-Series PBX System reviews.

Based on 27 Yeastar P-Series PBX System reviews. Is also able to serve as contact center software.

As reported in 28 Yeastar P-Series PBX System reviews. Manage call records and agent tasks through administrative features. Provide agents with guidance during live calls, and interrupt calls with call barging to ensure customer satisfaction, if necessary.

Based on 27 Yeastar P-Series PBX System reviews. Report on historical or real-time call center performance metrics, and access data through highly visual dashboards.

Keeps records of agent-customer sessions for purposes of coaching, quality assurance, or regulatory purposes. This feature was mentioned in 28 Yeastar P-Series PBX System reviews.

As reported in 35 Yeastar P-Series PBX System reviews. Allows supervisors/managers to record and review telephone conversations of agents.

Report on historical or real-time call center performance metrics, and access data through highly visual dashboards. 34 reviewers of Yeastar P-Series PBX System have provided feedback on this feature.

Allows inflow of requests through various digital channels such as email, social media, etc. 35 reviewers of Yeastar P-Series PBX System have provided feedback on this feature.

Allows users to access the software using mobile devices. This feature was mentioned in 35 Yeastar P-Series PBX System reviews.

Provides queue management in case of increase in case/call inflow. This feature was mentioned in 35 Yeastar P-Series PBX System reviews.

Allows distribution of incoming calls to agents. 35 reviewers of Yeastar P-Series PBX System have provided feedback on this feature.

As reported in 33 Yeastar P-Series PBX System reviews. Allows users to request a call back.

Offers IVR (interactive voice response) for interaction between customers and a computer operated phone system. This feature was mentioned in 36 Yeastar P-Series PBX System reviews.

Allows automatic distribution of incoming calls to the agents. This feature was mentioned in 35 Yeastar P-Series PBX System reviews.

Based on 35 Yeastar P-Series PBX System reviews. Allow managers/supervisors to monitor calls for quality assurance purposes.

Allows managers/supervisors to evaluate the performance of agents. This feature was mentioned in 33 Yeastar P-Series PBX System reviews.