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Our technicians in the field need to have a fast easy way to navigate and input some of the data we need during onsite visits. XOi has both a mobile app for mobile use / technician input and a website that is easy to design your own workflows. We like the fact that our technicians don't need a computer degree to understand how to fill out the workflows and for our supervisors creating the workflows are easy, super intuitive and user friendly. Review collected by and hosted on G2.com.
Some additional programming capability within the workflows would be nice - which we are told that these functions such as calcualtions would be coming in the near future. Review collected by and hosted on G2.com.
13 out of 14 Total Reviews for XOi
Overall Review Sentiment for XOi
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XOi has given our office the ability to better document information to relate to corperate and our customers. Once you understand how to set up the questions that you need for your particular work flows in your office, everything else will fall into place in regards to answering any questions partaining to work that has been preformed by technicians. Review collected by and hosted on G2.com.
The only downside is that the software is going through phases of implementing other features that has been sugguested by their customers. It's not really a downside. Just progress to better service their customers. Review collected by and hosted on G2.com.
The most helpful thing about XOi is that it gives you answers efficiently. With XOi you can create a job and add custom workflows catered towards any specific field work in your industry. Review collected by and hosted on G2.com.
The only dislike I have, which can be managed no problem, is the email notifications you get from a workflow being completed. I believe you should be able to get one notification once the whole job is complete. Review collected by and hosted on G2.com.
We began using XOi 2 years ago and it has completely transformed how we manage our work orders. From repair/spot calls, to recommended repairs, to safety concerns to refrigerant tracking, XOi handles all our needs with precision and ease. Our quote turnaround times have increased, helping us to provide solutions to our customers so they can make knowledgeable decisions quickly. Unit history, sales opportunities, estimates and more are now easily tracked and accessible to everyone with simple searches. The possibilities for workflows, or data that can be obtained through questions inside of workflows, are endless and only limited by your imagination. It has become a necessary & invaluable tool for us to continue to meet and exceed customer expectations and strengthen their trust in us. Review collected by and hosted on G2.com.
There is nothing that I dislike about this product. Every need I have ever had has been handled with precision and expertise, providing an immediate solution. The few times that I have had a condition where the answer was not immediate, the process in place was communicated, and clear timelines were given. Review collected by and hosted on G2.com.
XOI is a program that helps our Service professionals provide detailed videos and pictures of onsite work. This has created a better experience for our customer. It also helps us follow procedures on all jobs by completing each step of the workflow. The onboarding process was seemingless and Adam has been wonderful supporting with training office staff and field Service Professionals. Review collected by and hosted on G2.com.
The only thing I would like to see in the future is the placement of the shared link for the customer. This is probably beyond XOI team since it integrates to our service management program. Review collected by and hosted on G2.com.
We've struggled for years trying to document and capture equipment information from our techs. With XOi, we have provided the tool our technicians need to simply gather the requested information and provide an awesome deliverable to the customer. In addition, we now have a growing database of information on the equipment we touch on a monthly/quarterly/semi-annual basis to help both the technician and office/sales staff in repairing and replacing aging equipment. Review collected by and hosted on G2.com.
Nothing...the sales/support staff have been great to work with. They laid out a plan to implement the product and followed up with any issues we've ran into. Great support! Review collected by and hosted on G2.com.
I love that our technicians have the help and support that they need when they are out in the field using the live virtual mentor center through the Vision App. Review collected by and hosted on G2.com.
The only thing that I could say that I didn't like is that it's more work for the technicians to have to do using the app but that's not XOi's fault. It's something I have to get after them to do. Review collected by and hosted on G2.com.
XOI offers our school a comprehensive solution by enabling access to pictures, live diagnostics, and documents through a link. This helps us tremendously. Review collected by and hosted on G2.com.
Staying up to date with firmware Regularly. Communication is sent via email and we make sure to update when needed Review collected by and hosted on G2.com.
It is so easy to use for our field and office professionals. There are so many ways to adapt the workflows. Our customers appreciate it. We have experienced a much greater customer contact with XOI. Review collected by and hosted on G2.com.
You cannot edit the answer position when we build a multiple-choice answer. It would be helpful to see that improvement. Other than that, our only dislike is that we didn't start using it sooner. Review collected by and hosted on G2.com.
Everything I love how easy it is to work how. I love how we can easily share pictures and information with homeowners. It allows a homeowners to see what we see without actually being there. Review collected by and hosted on G2.com.
I have no complaints at all. Very great product. Looking forward to what the future holds so we can grow together. Hopefully everything works out. We never have any complaints. Review collected by and hosted on G2.com.
