47 XCALLY Reviews
Overall Review Sentiment for XCALLY
Log in to view review sentiment.
I've been using XCALLY for about 2 years now and without a doubt I never cease to be amazed by the scope of this platform.... XCALLY really manages to integrate all the communication channels (that you as a company may need) in the same platform. This not only makes our job as agents easier, but also provides a better customer experience.
While I think there is room for improvement, it's clear that the use of XCALLY has left good experiences for us and our customers. Review collected by and hosted on G2.com.
Sometimes there is this feeling that, although the platform allows to integrate all the communication channels, they seem to work separately from each other. It would be good to have analytics and dashboards that synthesize the data from the different integrations.
Also, Support response times should be improved. Review collected by and hosted on G2.com.
XCALLY's user-friendly interface and seamless integration made the setup process a breeze. Within no time, our agents were up and running, providing exceptional service to our valued customers. The platform's intuitive design meant that our staff required minimal training, allowing us to focus on our core business functions right from the start. Review collected by and hosted on G2.com.
While XCALLY has been a remarkable addition to our business, there are a few minor aspects that some users might find room for improvement. For instance, the initial setup process, while relatively straightforward, could benefit from additional onboarding guidance for new users to ensure a seamless transition. Review collected by and hosted on G2.com.
The best thing about it is that it is easy to navigate and understandable. The calls can track so easily it has multiple option about the calls and a list Review collected by and hosted on G2.com.
What I dislike about xcally is when it decreases its speed due to multiple calls coming in, it's hard for us to tag the disposition of the call, and it takes time to take that action Review collected by and hosted on G2.com.
XCALLY is very admin-friendly, I can configure our IVR and our integrations in an intuitive way. The support is tremendous, and it is super-reliable, a critical factor for our sector. Review collected by and hosted on G2.com.
There's really nothing I dislike, and although any product can always be tweaked. and people generally feel that if you don't mention a shortcoming, your praise is suspect, nevertheless, I don't feel those tweaks are worthy of mention on a DISLIKE field. Review collected by and hosted on G2.com.
The XCALLY is easy to install and maintain. Also, the licensing model is straightforward. The whole support team is very helpful with a great response time. This makes XCALLY a great system for clients and partners. Review collected by and hosted on G2.com.
There are minor limitations to the chat channel. Even if it has internal CRM we would also like a straightforward ticketing tool so the emails, chat, and voice can be assigned to one ticket. Review collected by and hosted on G2.com.
The system is very powerfull and stable. It allows to apply all required functionality. Review collected by and hosted on G2.com.
Reports feature doesn't allow to run all mysql queries freely. Review collected by and hosted on G2.com.
XCally is outstanding! An intuitive and functional platform, managing call center activities has become really easy. It has powerful call routing and real-time monitoring features have enabled us to optimize our team's performance. it is compatible with many integrations and with great ease we get detailed reports that help customers make informed decisions. In addition, customer support has always been prompt and helpful. I highly recommend XCally to all companies looking for reliable and efficient call center software. Review collected by and hosted on G2.com.
Although XCally offers excellent functionality, there are some areas that could be improved. First, the user interface could be made more appealing and modern to improve the overall user experience. Second, additional customization options for call workflows and agent performance metrics would be useful to tailor the software to specific business needs. Addressing these aspects would make XCally an even more outstanding call center solution. Review collected by and hosted on G2.com.
The ability to easy enable interactions from channels like voice, IVR, dialers up to any digital channel like social media messaging and the ability to integrate with CRMs, ERPs and AI engines. Review collected by and hosted on G2.com.
I think the fact there is not a mobile app yet, but i was told they are working on it. In our case all of our agents work with workstations but definitively it will be interesting to have a mobile app. Review collected by and hosted on G2.com.
