WP Buffs, LLC Pros and Cons

The Buffs are easy to work with and responsive. They work through challenges well and are flexible based on your needs. Review collected by and hosted on G2.com.

Working with the Buffs team was just more than I needed. I had a fire hose when I really needed a squirt gun. As my needs grow I'm sure I would consider returning. Review collected by and hosted on G2.com.

I love being able to have experts that I can reach out to 24/7 to fix or edit our website and they are actually quick to respond Review collected by and hosted on G2.com.

I often send in blogs to be posted and I think maybe a place to upload files would be helpful Review collected by and hosted on G2.com.

I've been consistently impressed by their unwavering commitment to support. Communication with them is a breeze, and their responsiveness is unparalleled. Review collected by and hosted on G2.com.

I haven't seen anything so far to dislike it. These guys rock n roll! Review collected by and hosted on G2.com.

In the beginning I really liked how fast the communication was. Unfortunatelly that is just a strategy to keep customers busy so that at one point you give up. Review collected by and hosted on G2.com.

False advertising.

The website advertises 24/7 edits that include new Landing pages as long as it does not require custom development.

My requests for creating landing pages were all denied and I was routed to a 3rd party service - that would be charged extra.

When speaking to customer service I enquired about using the staging feature of my hosting provider and got a reply that it was ok, as long as the staging site was a copy of the production site. I implemented the staging service and, when notifying WPBuffs, I was required to pay an additional plan, as if I had a second website, even though my staging site was an exact copy of the main website. Review collected by and hosted on G2.com.

They always make sure that you are satisfied with their assistance before concluding each task. Everyone we dealt with was friendly and knowledgeable. Review collected by and hosted on G2.com.

Sometimes working with people in a different hemisphere can mean time delays but WP Buffs kept this to a minimum. Review collected by and hosted on G2.com.

They respond quickly to emails, but the response doesn't necessarily give you the answer you're looking for. And the *minimal* work they completed seemed to be good. But the keyword there is minimal - as in not worth the money. Review collected by and hosted on G2.com.

Their onboarding took nine days, which is not efficient. And during that process, I had to follow up several times to get an idea of when this lengthy onboarding would be complete so we could start working on the site. When they finally finished onboarding, I provided them with a list of edits that needed to be made. They were initially quick with making these updates; however, they slowed to a crawl once I told them to cancel the upcoming renewal (since we decided to re-design the website). It seemed like they were wasting time dragging things out until our plan ended, so they no longer had to work on the site. Initially, they completed edit requests in about 2 (maybe 3) days. However, after we gave them the notice to cancel and we still had two weeks left on the subscription, they slowed down drastically, only completing 2 tasks in that two-week timeframe. I had much higher expectations given I was on their highest tier plan (Custom Pro @ $447/month). Review collected by and hosted on G2.com.

Their reliability: weekly updates that were easy to understand. Review collected by and hosted on G2.com.

Nothing. But I'm not crazy about having to write more in this field besides 'nothing.' Review collected by and hosted on G2.com.

I like how quickly they responded to my emails and worked on my requests. Review collected by and hosted on G2.com.

I wish they provided business consulting services. Review collected by and hosted on G2.com.

I'm happy with the turnaround times, the follow-up, the level of expertise and the initiative the Buffs take to solve "problems" or more difficult tasks (e.g. seeking assistance / input from other Buffs). I also appreciate the recommendations offered by the Buffs if any of my requests either aren't possible or advisable. Review collected by and hosted on G2.com.

No live chat support. The live chat support feature offered by my hosting service is really an incredible value-add to their service. I wish WP Buffs had live chat. However, email support DOES work! Review collected by and hosted on G2.com.

Extremely professional & Prompt is what I will define Wp Buff Care plan! For a solopreneur like me, these guys are God send:) They literally have your back! I have been with them for years and have always slept peacefully, knowing that my WordPress backend is Safe and Secure. Thanks again, guys, you rock. Highly recommended. Review collected by and hosted on G2.com.

To be honest, I did not dislike anything about their service, yet! Review collected by and hosted on G2.com.