WorkHub Tasks Features
What are the features of WorkHub Tasks?
Platform
- User, Role, and Access Management
- Integration
- Reporting
Ticket and Case Management
- Ticket Creation User Experience
- Ticket Response User Experience
- Workflow
- Automated Response
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer/Contact Database
Communication Channels
- Customer Portal
- Email to Case
- Live Chat Support
- Social Media Integration
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Platform
Mobile User Support | Allows software to be easily used on multiple mobile devices include phone and tablet devices. | Not enough data | |
Customization | Allows users to customize chat colors, text, logos, and branding. This feature was mentioned in 11 WorkHub Tasks reviews. | 95% (Based on 11 reviews) | |
User, Role, and Access Management | Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. This feature was mentioned in 12 WorkHub Tasks reviews. | 97% (Based on 12 reviews) | |
Integration | Integrates with other customer service software to improve support and enhance functionality 11 reviewers of WorkHub Tasks have provided feedback on this feature. | 97% (Based on 11 reviews) | |
Reporting | Provides analytics tools that reveal important business metrics and track progress This feature was mentioned in 11 WorkHub Tasks reviews. | 98% (Based on 11 reviews) | |
Dashboards | Displays important metrics relating to performance | Not enough data |
Ticket and Case Management
Ticket Creation User Experience | Based on 25 WorkHub Tasks reviews. User Experience of creating and submitting a ticket | 99% (Based on 25 reviews) | |
Ticket Response User Experience | User Experience of responding and receiving a response 25 reviewers of WorkHub Tasks have provided feedback on this feature. | 95% (Based on 25 reviews) | |
Workflow | Route tickets based on values of fields, changes to ticket status and time based conditions This feature was mentioned in 25 WorkHub Tasks reviews. | 97% (Based on 25 reviews) | |
Automated Response | As reported in 22 WorkHub Tasks reviews. Respond to common requests with standard reply | 94% (Based on 22 reviews) | |
SLA Management | See feature definition | Offers tools for managing and tracking service-level agreements (SLAs) 11 reviewers of WorkHub Tasks have provided feedback on this feature. | 95% (Based on 11 reviews) |
Attachments/Screencasts | Documents and files can be attached to the ticket to communicate with customer issues/resolutions This feature was mentioned in 22 WorkHub Tasks reviews. | 94% (Based on 22 reviews) | |
Ticket Collaboration | Share and collaborate on tickets with multiple customer service representatives 25 reviewers of WorkHub Tasks have provided feedback on this feature. | 99% (Based on 25 reviews) | |
Customer/Contact Database | Central repository for account and contact information This feature was mentioned in 25 WorkHub Tasks reviews. | 97% (Based on 25 reviews) |
Communication Channels
Customer Portal | Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents This feature was mentioned in 25 WorkHub Tasks reviews. | 98% (Based on 25 reviews) | |
Email to Case | As reported in 26 WorkHub Tasks reviews. Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket | 97% (Based on 26 reviews) | |
Live Chat Support | As reported in 20 WorkHub Tasks reviews. Ability for customer service agents to communicate with customers via live chat to solve problems live | 95% (Based on 20 reviews) | |
Social Media Integration | Based on 18 WorkHub Tasks reviews. Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks | 94% (Based on 18 reviews) | |
Voice | Based on 10 WorkHub Tasks reviews. Make and receive calls directly in the application. Track and record calls for analysis. | 92% (Based on 10 reviews) |
Channels
Multi-Channel Coverage | Software incorporates multiple digital communications channels. | Not enough data | |
Open Listening | Allows incorporation of inbound contacts from non-marketing channels. | Not enough data | |
Physical Media | Includes physical media (mail, flyers, billboards, etc.) in the channels mix. | Not enough data |
Design
Communications Strategy Development | Allows planning and deployment of an overall communications strategy. | Not enough data | |
Create Content | Includes or integrates with content creation apps. | Not enough data | |
Personalization | Outbound communications are segmented and personalized. | Not enough data | |
Inbound Identification | Inbound contacts are identified and handled based on history. | Not enough data | |
Regulatory Compliance | Software verifies compliance with GDPR, CAN-SPAM, and other legal requirements. | Not enough data |
Productivity Tools
Notes | Allows users to leave notes or comments on emails or relevant cases. | Not enough data | |
Internal Discussion | Provides a dedicated space or a thread feature that allows for long-form discussion. | Not enough data | |
Assignments and Tasks | Offer in-application assignment and task tracking functionality. | Not enough data | |
Workflows | Allows users to create and follow predetermined workflows attached to actions. | Not enough data | |
Templates | Allows users to create canned answers or templates for email responses. | Not enough data | |
Integrations | Integrates without outside software to provide additional functionality or pull information. | Not enough data | |
Tagging System | Provides a tagging system to allow users to sort emails by relevant subject. | Not enough data |
Analytics
Trends | Analyzes trends in email content and resolution. | Not enough data | |
Performance Tracking | Tracks performance and productivity of users inside the application. | Not enough data | |
Email Tracking | Tracks email analytics like emails opened, how long the email was opened for, etc. | Not enough data |
