Workato Pros and Cons

Hi Luke,

Thank you for sharing your honest feedback with us. We’re thrilled that you find Workato’s integration and automation capabilities robust and have eliminated hours of manual work for your teams. We understand your concern about the steep learning curve and appreciate your patience in exploring Workato’s features. It’s great to hear that you’ve found our training library helpful, and we encourage you to reach out to your Customer Success Manager should you encounter any specific challenges. We are actively working to expand our product documentation and training resources and would love to better help you drive business efficiency with speed and power at scale.

Cheers,

Nikki, CX Analyst @ Workato

Hi Arturo,

Thank you for recommending Workato! It’s great to hear that our platform is helping you automate your daily tasks and that you find its features valuable. We’re sorry about the few bugs you encountered. Our product team is continuously working to ensure a smoother experience for all our users, and your feedback is super helpful in that process. If there's anything else we can do to help, please don't hesitate to reach out anytime!

Cheers,

Nikki, CX Analyst @ Workato

Hi there,

Thank you for taking the time to write a review for us! We're thrilled that our extensive range of connectors has made integrations seamless for you and that you've found developing recipes with Workato fast and easy. We love that you're using Slackbot and Google Forms to trigger workflows--it's great to hear that Workato is handling these processes smoothly and efficiently for you.

We're sorry to hear about your experience with chat support and understand how frustrating it can be. We appreciate your feedback and will constantly strive to improve our support team's technical expertise for faster resolutions. If there's anything else we can do to help, please let us know. We'd love to hear from you!

Cheers,

Nikki, CX Analyst @ Workato

Hi Dick,

Thank you for leaving us a review. We're thrilled that you found Workato accessible and were able to get web app interfaces up and running in just a day—that’s amazing! It's also great to know how you are using the platform to handle other significant use cases, such as deleting data via Bridge and migrating information from BIM360 to ACC.

We're sorry to hear that you've had some challenges with creating connectors and finding the triggers you need. We're always looking to improve, and your feedback is crucial in helping us understand where we can do better. We’re here to support you, so please don’t hesitate to reach out if you need any assistance or have more feedback. We're excited to continue working with you and making your experience even better!

Cheers,

Nikki, CX Analyst @ Workato

Hi Rohit,

Thank you for sharing your positive experience with us. We're amazed by the speed and scale of your migration and happy to hear that we can help you get your systems connected across the organization. Knowing that Workato has been a valuable tool for your IT operations means a lot to us. We've also been preparing some exciting things for all our customers -- including Workato Genie, which we announced at this year's Automate conference -- and we can't wait to see what else we can build together. If you have any questions or need our help, please don't hesitate to reach out anytime!

Cheers,

Nikki, CX Analyst @ Workato

Hi Ruben,

Thank you for sharing your positive experience with us! We're thrilled to hear that you and your team have made such a positive impact on your productivity and customer satisfaction by automating your marketing campaigns and customer support workflows. Your feedback means a lot to us, and we'll continue striving to optimize our platform's performance and continuously improve your experience.

We're truly amazed by how much you've achieved with Workato and can't wait to see what else we can automate together. If there's anything else we can do to help, please don't hesitate to let us know!

Stay awesome and happy automating,

Nikki, CX Analyst | nikki.clarin@workato.com

Hi Damien,

Thank you for leaving a review. We're happy to hear that you've found our customer support quick to respond and able to dive deep into specific issues when needed. It's always great to know that our support team has been helpful. We appreciate your suggestion about improving our ticket follow-up system and will definitely look into how we can implement this in the future. We’re thrilled to have you with us and can't wait to see all the great things you’ll accomplish with Workato!

Cheers,

Nikki, CX Analyst @ Workato

Hi Noémi,

It means a lot to us to hear that you find Workato to be a powerful tool and that you've had a great experience so far with our support and success teams. We're thrilled that we could help you deliver integrations to your clients faster and at scale. Thank you for sharing your feedback with us!

We understand the importance of error management and would love to make your experience with Workato even better. If there's anything specific about error logging, recipe lifecycle management, or repeat and loop actions that you need help with, please don't hesitate to reach out anytime.

Cheers,

Nikki, CX Analyst @ Workato

Hi Ali,

Thank you for sharing your experience! We appreciate you highlighting the simplicity of our platform, and we're so glad we could help you automate your business processes with ease. We're amazed by the number of retail and supply chain use cases your team has used Workato for, and we can't wait to see you expand your automations within your team. If you have questions or need our help, please don't hesitate to reach out.

Stay awesome and keep on automating!

Nikki, CX Analyst | nikki.clarin@workato.com