Wordnerds Pros and Cons

Word Nerds has significantly enhanced our analysis of employee questions, comments, and feedback for our annual fiscal year kickoff event. What used to be a manual exercise of categorizing and sorting responses into themes has been streamlined into a few simple clicks. The integrated sentiment analysis has eliminated manual reviewer bias, and the ability to add context (and exclusions) helps differentiate key words used to express different concepts and themes. This transformation has turned a multi-resource, weeks-long exercise into a task that takes mere minutes. Review collected by and hosted on G2.com.

The downloadable data exports could use some tuning as they take some effort to clean up and use efficiently. Contextual themes rely on a minimum data threshold, which may not be feasible for smaller projects based on volume. Additionally, there is no generative AI summary, which I'd hope to see in the product roadmap to augment the quantifiable results the platform is best known for. Review collected by and hosted on G2.com.

The interface is easy to understand and uploading information is straightforward. The analysis options on the site are strong (particularly Deep Dive) but users can extract data for their own analysis if required. Users can also train our own themes so are not restricted to out of the box options. We are well supported with a dedicated account manager. WordNerds are constantly developing the product and new features have been launched we started using it. Review collected by and hosted on G2.com.

Can't think of anything, it's easy to use and has all the functionality I need. Review collected by and hosted on G2.com.

Wordnerds provides PHS Group with valuable sentiment analysis, which allows us to create actionable insights and continually improve our customer journey. The Wordnerds team provide outstanding customer support and are always available to answer any questions we may have, I couldnt recommend them highly enough Review collected by and hosted on G2.com.

The only aspect that I feel could be improved currently would be the extract function. Altough the extract provides all the detail needed, this detail is grouped together and does not always provide immediate ease of use Review collected by and hosted on G2.com.

Wordnerds makes it incredibly easy to look at qualitative data we receive, particularly from resident surveys. It has given my team increased visibility of what our residents are saying and allows us to act on this feedback to improve our services, so I regularly use the platform. The reporting feature is also very intuitive and helps me sumamrise my findings so I can share this with colleagues.

The Wordnerds team are incredibly professional and available to help whenever I need. I would highly recommend Wordnerds! Review collected by and hosted on G2.com.

I cannot think of any criticisms of Wordnerds. The team act on all feedback received to constantly improve and update the platform where necessary. Review collected by and hosted on G2.com.

I've been working with Wordnerds since 2019 and cannot thank the team enough for their reliable, fast and super-friendly service. Apart from the regular reports we receive which have substantially grown in its audience reach in TfW over the past and are therfore integral to decision-makers across the organisation, I have been working with the team at Wordnerds in numerous research projects where they have been a trusted partner in analysing qualitative survey results.

Over the past few months, I've also experienced first-hand how the team continuosly develop their offerings and research to develop products and services that drive forward human intelligence in the transport sector. Review collected by and hosted on G2.com.

I genuinely cannot think of anything I dislike. It'd be great to have it in/for German or Welsh in the future. Review collected by and hosted on G2.com.

WordNerds is a great investment. Both in terms of a technical platform that allows you to easily dig deeper into qual data and draw upon quantative aspects of themes and trends over time. And also in terms of friendly service and informative panels/discussions/enewsletters from the whole team. Overall a great service Review collected by and hosted on G2.com.

We just wish WordNerds had more charity clients so we could bounce ideas around :) Review collected by and hosted on G2.com.

This is a tool that could be ideal for any company in these times, as it allows to analyze customer comments and provide complete analysis of them to know the reactions of each customer about the company or product launched to the market, it is a solution that has qualified professionals and quite advanced identification systems, its interface does not require more knowledge and its accessibility and adaptability to your brand is very fast. Review collected by and hosted on G2.com.

I have no complaints with this solution, its system allows to identify trends and preferences of the clients, reducing heavy work to the professionals and operational costs to the companies. Review collected by and hosted on G2.com.

As an Insight Executive I use Wordnerds a lot of the time to understand the why behind the data we're seeing. Its a super useful tool to be able to quickly find customers sentiment and volume of conversation around certain topics - which can then be fed into regular reporting or as part of an adhoc project. I use both data that is live-fed into the tool, as well as uploading verbatim from any other projects Review collected by and hosted on G2.com.

Nothing major to dislike! We have quarterly sessions with our account manager and we will discuss any positive or negative feedback on the tool. Any day-to-day drawbacks with the tool Wordnerds are always up for hearing, as this helps feeds into their future roadmap of what improvements they can make to the platform Review collected by and hosted on G2.com.

We've been working with Wordnerds since 2019 and have built a strong relationship over that time. Their support has included analysing our social media data and, more recently, our complaints, enquiries and praise from Customer Relations contacts. We also receive tailored periodic reports, which include analysis, trends, and actionable suggestions.

Every colleague we've interacted with has been brilliant, friendly, and knowledgeable. Their expertise and software have enabled us to dive deep into various insights, allowing us to make improvements based on customer feedback. Review collected by and hosted on G2.com.

n/a - I highly recommend any company in need of customer insights support to get in touch with Wordnerds! Review collected by and hosted on G2.com.

Really user friendly tool, which is adaptable and helps shine a light on areas you otherwise may not notice.

Great team always there to support. Review collected by and hosted on G2.com.

No improvements they continue to bring out new tools which can help highlight actionable and interesting insights. Review collected by and hosted on G2.com.