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WixAnswers.com Reviews & Product Details

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WixAnswers.com Overview

What is WixAnswers.com?

Wix Answers is a customer support platform designed to make support teams work smarter, not harder. With a single view of all support channels, intelligent automations, real-time data, and powerful self-service capabilities, Answers helps companies unlock greater efficiency and set a new standard for their customer support. Unlike legacy ticketing systems, Answers is the only platform that enables companies to react to customer demand in real time (and we mean up-to-the-millisecond). Our Spotter feature allows you to automate workflows and improve support performance instantly without you lifting a finger. And with a live dashboard feature capturing team workloads and agent availability, you can easily identify gaps and accommodate within a matter of seconds. Wix Answers was built in-house at Wix.com to support the company’s 200 million customers. Today, Wix Answers is the trusted support platform of fast-growing brands like Getty Images, Rakuten Viber, Sweaty Betty, and MyHeritage.

WixAnswers.com Details
Languages Supported
Danish, German, English, French, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Chinese (Traditional)
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Product Description

The only unified customer support solution. Wix Answers puts all support channels under the same platform. So knowledge base, tickets, chats, and calls work together as one.

How do you position yourself against your competitors?

The most efficient customer support platform.


Seller Details
Seller
Wix
Year Founded
2006
HQ Location
Tel Aviv
Twitter
@Wix
415,263 Twitter followers
LinkedIn® Page
www.linkedin.com
7,376 employees on LinkedIn®
Ownership
NASDAQ
Total Revenue (USD mm)
$988
Description

Wix.com is the comprehensive platform that gives you total creative freedom online. With powerful technology and unparalleled design capabilities, you can create a beautiful, professional and functional web presence to manage and grow your business.


Tim M.
TM
Overview Provided by:

Recent WixAnswers.com Reviews

Maor M.
MM
Maor M.Mid-Market (51-1000 emp.)
5.0 out of 5
"An amazing corporate tool that has made me much more productive than before"
I love how it is easy to use and how I can see the entire thread without the need for clicking on each one of the messages sent/received, and how i...
Verified User
A
Verified UserMid-Market (51-1000 emp.)
3.5 out of 5
"Wix Answers for a new SaaS product"
The navigation is fairly easy. The options are clear. There are out of box features like widgets and templates
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
4.0 out of 5
"Good experience"
I like the notifications system and the team notes posibilities.
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WixAnswers.com Media

WixAnswers.com Demo - Insights: Top Issues
Get an overview of your company's top support issues, by viewing the articles that were linked to calls and tickets, learning which topics repeat themselves most.
WixAnswers.com Demo - Contextual Support Widget
Use widgets as the main support touchpoints for customers, embed as many as needed anywhere in your product or website.
WixAnswers.com Demo - Ticket Page: Customer Journey Single Timeline
View all the interactions a customer had with you, along with relevant details and history, in one single timeline, to see the full picture and respond in context.
WixAnswers.com Demo - Knowledge Base Insights
Get a real-time overview on your knowledge base performance and put your data in context.
WixAnswers.com Demo - Knowledge Base Articles List
Easily create as many articles as needed, to support customers and internal teams. Optimize daily workflows with a clear view of the status of your content, and filter your view based on multiple criteria.
WixAnswers.com Demo - Call Center Live Dashboard
Understand the current state of your Call Center, so you can react quickly, reduce wait time, and meet your customers' needs.
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