Wisetail (including former PlayerLync) Reviews & Product Details

We love Wisetail. We have been using the system for over two years and find it to be easy to administer training videos to our entire staff, upload videos, daily use of badges and merits. The customer service/support has always been exceptional. Implementing and integrated the system was a breeze and we have had no problems since! We use Wisetail everyday! Review collected by and hosted on G2.com.

Honestly, nothing. We have never had an issue with the site. Review collected by and hosted on G2.com.

Overall, Wisetail is easy to use for an LMS. It's easy to upload training materials and documents. When issues do arise (because they will with any technology) Wisetail solves the problem quickly and is very responsive. We love working with Tyler as our account rep and have built a great working relationship with him. He's always available and lets us know if he's out of office and who we can contact. Review collected by and hosted on G2.com.

Wisetail is constantly upgrading and releasing new updates. When they launched OnTrack (an additional cost add on), it seemed that more of their concentration went to that and product releases for their main site slowed down.

We are a large franchise organization and it can be difficult navigating that with all the permissioning that needs to be done. The permissioning can be very cumbersome.

I also wish that our regional directors could see all their locations training completions easier. We have had to build out reports in PowerBI to accommodate our needs. Review collected by and hosted on G2.com.

Almost everything! The 1:1 support we recieve from our Accout Manager, Brittany, is top notch. The UI for end users is terrific. I'm glad they made significant upgrades to their word processor for creating learning modules and other content. The flexiblity to assign user groups across all of our franchises is super handy. Review collected by and hosted on G2.com.

The reporting functionality is truly abysmal. I am not saying that to be dramatic. Especially for test reporting, the reporting that lives within the LMS is nearly unusable. Anytime I talk to anyone about Wisetail, I unfortunately have to say something along the lines of "it's fantastic, but if you're in the hunt for good reporting, look elsewhere." Review collected by and hosted on G2.com.

I appreciate the ease of use for most functions. Navigation, reporting, creation, and importing content is a breeze. I appreciate my Account Manager, Brittany, and the support team for their rapid response times and courtesy. It is a program that I am proud to share with my peers. Review collected by and hosted on G2.com.

I wish there were a bit more design and other flexibility. There are a few things that have workarounds that aren't very clear or easy-to-use. Overall I am pleased. Review collected by and hosted on G2.com.

We love that this is a digital platform that allows us to push company information to our locations quickly and ensure our teams have the most up-to-date information at their fingertips. PlayerLync goes above and beyond to ensure we always have exceptional service. They are engaging and always looking for ways to continue to provide top-notch service for all aspects of our business. Review collected by and hosted on G2.com.

I do not have any feedback as PlayerLync is always willing to listen to any feedback we have and work on solutions with us like more categories and folders within folders. Review collected by and hosted on G2.com.

I've been with Wisetail for 5 years and 2 companies...they continue to grow and develop the sight. I appriecate their partnership because they listen to their clients needs and are always willing to help. They are client focused! Review collected by and hosted on G2.com.

Wisetail isn't currently as robust as some of their competitors but they continue to develop the functions for both the admin and end user. Review collected by and hosted on G2.com.

That it is so easy to use, highly customizable and that Wisetail offer excellent customer support both on the phone and through The Drop Review collected by and hosted on G2.com.

To be honest, I don't really have any. I would like to see more relevant reporting options and interactive widgets in the dashboard Review collected by and hosted on G2.com.

It's relatively easy to use and our Playerlync manager Connor has been extremely helpful answering questions and guiding us. Review collected by and hosted on G2.com.

It would be nice if the site had more help articles on the admin portal to help with troubleshooting or maybe i am unaware this feature exists. Review collected by and hosted on G2.com.

The best thing about Playerlync is how quick and easy it is to make new users. Playerlync allows me to clone existing users with similar groups and teams. Over the last decade, this feature has saved me countless hours of work. Review collected by and hosted on G2.com.

I have no complaints about Playerlync. The product works as it was intended and then some. It makes my job much more efficient. Review collected by and hosted on G2.com.

The people at Wisetail were fantastic. From the CEO down to the newest customer service rep, we consistently had very positive interactions with them. They were generally prompt in returning emails and calls and overall customer service was definitely an excellent strength. Review collected by and hosted on G2.com.

Almost every code update would break something. We were a Wisetail client from the very early days of the platform (version 4 I believe) until 2020 and the overall instability ultimately drove us away. Things were always broken and their code base wasn't solid enough to fix things easily. Add to that frustration the literal years that went by without a feature update as they kept selling from one investor to the next. Now that they've landed at a long-term owner, I'm hopeful they can recover and get back to the solid company they began as. In talking to current clients (as of June 2022), they still have not reached a place of stability. It is definitely a platform for small companies. Review collected by and hosted on G2.com.