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41 Wild Apricot Reviews
Overall Review Sentiment for Wild Apricot
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I like the Wild Apricot Member Tribe FB Page for support.
The "help" section is extensive and they send out helpful emails with tips and tricks every week. Review collected by and hosted on G2.com.
Event Management is poor and the forms have limited customizable options.
Reporting is inconsistent...the same fields are not always displayed in the same order which makes comparing sheets difficult.
Many workarounds are needed to complete our tasks.
Customer service is friendly but, the company is pushing self-service for "help." It's understandable to keep pricing down, but it is cumbersome to learn. Review collected by and hosted on G2.com.
I like the price - it's the most affordable association management system we've found. It works pretty well for event registration, too. It has saved me time, and made it easier to track and manage our members. I like to use it for our monthly webinar registration. Much easier than Eventbrite, which we had previously used. Review collected by and hosted on G2.com.
It isn't very user friendly. I haven't been able to get it to work for automating our membership renewals. It also doesn't have all of the functions that I'd like. I don't always get customer service responses in a reasonable time, and not all of my issues have been resolved. I don't believe they offer the least expensive option that we use anymore, either. Review collected by and hosted on G2.com.
It's easy and all-in-one. I use this with a completely volunteer run organization that I'm a part of outside of my day job, and by using something like Wild Apricot we can mitigate the need for a half dozen separate systems that probably don't talk to each other easily, and do it all under one umbrella. We're a very small group and we don't need our IT needs occupying our time that's better spent elsewhere. Wild Apricot simply takes care of everything we need for our website, membership, events, online store, and much more. It's all in one place, it's relatively affordable, and it just eliminates the hassle for us. Review collected by and hosted on G2.com.
Although it does a lot, it does it all "well" but not "amazing". It's UI and features are miles behind other cheap or even free/open source alternatives. It's a bit of a clunky and dated interface, and even things like the blog capabilities of it don't come anywhere near what other blogging platforms, even simple ones, have to offer. They recently raised the price on the platform, but in my opinion they need to look at what competitors in each space are doing and make those areas of their platform better represent what the market is doing. Review collected by and hosted on G2.com.
The emails look beautiful and professional and are easy to create and send. Review collected by and hosted on G2.com.
They issue a domain name and format that may not match your already established website. So you either redo your site's format, embrace the awkward change from one site to the other, or simply build your site through them in the first place. Review collected by and hosted on G2.com.
This website provides an all-one page to effectively manage non-profits. I use it to register people for events; it keeps track of current and past events, along with donations and whether or not a person has paid. It's easy to export information from as well. Review collected by and hosted on G2.com.
This can be hard to use in that sometimes you have to click back a few times just to get to the page you were on. Going into someone's membership page creates a strange loop that makes it hard to navigate back to an event page. Review collected by and hosted on G2.com.
Liked the membership management feature, especially the ability to bill. It is helpful that the ability to create a website comes with the user management capabilities. Review collected by and hosted on G2.com.
It's not very user friendly, there are features that require html knowledge. Review collected by and hosted on G2.com.
I like that the platform is simple - it is easy to understand and not overcomplicated. The average Joe could come into this platform and get set up fairly quickly and easily. Customer service within Wild Apricot rocks too! 🙂 Review collected by and hosted on G2.com.
I know that us marketing folks use pre-recorded webinars over and over to save us time, effort, and energy... But a live person that comes on at the end should be able to cut off the webinar recording so that they can be heard and questions can be easily answered without background distraction. Review collected by and hosted on G2.com.
Good to keep up with memberships and post events Review collected by and hosted on G2.com.
How long it takes for support and customer support to get back to you. Unable to make the site secure (https). Unable to replicate pages with ease - must create a template which is clunky and hard to do. Review collected by and hosted on G2.com.
I really liked the ability manage our multi-tier membership model with auto-renew features such as email reminders and reoccurring payment set-ups, and event registration / attendance tracking. It was easy to set-up events and programs for members to sign-up for and pre-pay online by connection our PayPal account to Wild Apricot. Review collected by and hosted on G2.com.
The design side of the events pages was not as refined as some of the other event scheduling specific web offerings. This was not a big issue for us as we were able to link our events scheduled on Wild Apricot to the event platform of our choice on the back-end for registration and payment. Review collected by and hosted on G2.com.
