Wild Apricot Reviews & Product Details - Page 2

I appreciate that while they are constantly adding features, they do so without "losing" their basic navigation so you don't feel lost. It's our membership database, our payment system, our website, our CRM for members and prospects, our events management, the board archives. It is so functional that every time a member says "we should find a way to..." I'm able to say "we already can". For less tech-savvy users, who worry they will disrupt something, admin can assign how much they can touch down to the page level. Review collected by and hosted on G2.com.

They held their prices steady for a long time but now it seems that annual increases are the norm (gotta pay the developers who are programming all the enhanced features). Some of the dashboard tracking mechanisms can't be reset so "most logins" by someone who is no longer a paying member does not tell me who is my most active current member for example. As that person, whoever they are, would be a prime candidate to replace me one day; so knowing could lead to grooming or at least gauging their interest if not for my role for some other contribution to the leadership team. Review collected by and hosted on G2.com.

Not much, one of the organizations I am a member of is using this and that is how I became familiar with it. Review collected by and hosted on G2.com.

So much, It is not easy to navigate.

nothing is intuitive when it comes to adding an event.

if you don't save every page, you lose your info.

there are limits to how many emails, invites, and members can be added before you have to pay more.

there is a large time in sending out emails, so if you need to contact people asap, this is not the place to do it! Review collected by and hosted on G2.com.

Combines email communication, event management, and membership database into one efficient, user friendly platform. Review collected by and hosted on G2.com.

Does not create a web link for emails to use for websites or future sharing. International transaction fees. Integration with quickbooks is difficult and if you don't integrate, you'll have to deal with the confusion of their automatically generated invoices. No option to create forms. Review collected by and hosted on G2.com.

The system keeps good track of our associates. Makes it easy keep them up to date and manage the fees they pay to us. We use an API to interface to external sites and that works great. Review collected by and hosted on G2.com.

It's sometimes a little difficult to add or change card numbers for our associates. They forget to pay an invoice because it is on autopay and then CAN'T because the card expired and by the time they know that the invoice isn't still open! Review collected by and hosted on G2.com.

The member management features in Wild Apricot are very strong. I appreciate how easy it is to ascertain membership level, payment status, past interactions with our events and email newsletters. The events feature is very good. We run a lot of events and have had great success using Wild Apricot for registrations, email alerts for attendees and follow-ups. The email editor is very easy to use, and offers lots of options for custom design and branding, we we really love. I also appreciate how easy it to to see how long someone has been a member. It is a great product overall, we're really happy that we use it in our organization! Review collected by and hosted on G2.com.

The biggest area for improvement would be an easier way to edit the front-end, member-facing pages of our Wild Apricot website. While it is possible to edit the CSS files, it is very difficult compared to WordPress, Squarespace and other site building platforms, and we'd really like more capability to easily create a custom site on the Wild Apricot platform. We currently link our Wild Apricot events and registrations to a WordPress website, which we consider our main site for content. We use Wild Apricot as a secondary site for items related to membership like new sign-ups, renewals, event registration and those types of things. Review collected by and hosted on G2.com.

The database is extensible by our admin team, so it is easy to tailor the system to capture exactly the information that we need on members, event registrations, etc.

The event management function is amazing - we are able to use it for all manner of functions beyond its intended use (selling membership extras after initial signup, incident reports, guest visits) Review collected by and hosted on G2.com.

Security is not granular enough - it would be great to give our admin users more capabilities without giving them everything. Review collected by and hosted on G2.com.

The best thing about the system is how easy it is to configure and learn. Some systems have a very complicated database setup process, but not Wild Apricot. Setting up membership levels, database fields for contacts and members is super easy to do.

The database import function is really powerful as well. It makes sure that all the data you import is correctly organized and validated against business rules in the system.

The other thing I like is that the system makes sure all administrators can participate in the management of the system. There is no limit to the number of administrators that can be assigned to the organization.

We also like the QuickBooks integration using the Wild Apricot QuickBooks Manager and customizing our website with WordPress and the Wild Apricot Text Manager. Both are products from NewPath Consulting (https://waxm.newpathconsulting.com). Review collected by and hosted on G2.com.

The website module while usable, doesn't create the most beautiful websites in the world. Luckily there are many Wild Apricot partners that can help create a beautiful website and customize it to our needs.

I am not a huge fan of the new email editor either. It is usable but it is somewhat difficult to create new email templates. I have figured out how to use it but it can be a bit more flexible, but like anything there's somewhat of a learning curve especially if you come from other systems. Review collected by and hosted on G2.com.

One of the best features of WA is online technical support. The client service reps are well versed and provide links to their help wiki as well as screenshots to show you how to accomplish your task. They also do not rush you along and out of the chatbox. They are concerned that you receive the best assistance and that you have an understanding and comprehension of what they have provided you to resolve your issue. Review collected by and hosted on G2.com.

I find that WA has limited capabilities in the invoice template arena. It is a bit inflexible when it comes to having various templates to be used. For example, New member message/template; Renewing member message/template; and other generic one-off needs for messaging. I would like to also see more flexibility in reporting for membership. Review collected by and hosted on G2.com.

Wild Apricot has been easy to set up and use, in my experience, easy to find answers to my questions and get help from customer service. The range fo services rolled into one package is key for me. Review collected by and hosted on G2.com.

Some idiosyncrasies, as all systems have, but mostly everything works well. Review collected by and hosted on G2.com.

Wild Apricot is a simple, all-in-one, solution to member management. It has allowed us to transition membership information from at least four sources to one. It allows easy access to contact our members via email. It has also provided a level of automation to our renewal process that we did not have previously. Review collected by and hosted on G2.com.

It is not fully customizable to your processes. We did have to adjust several of our processes to fit Wild Apricot. Additionally, the website templates feel old and outdated. They are functional, but could be improved. Review collected by and hosted on G2.com.