When I Work Reviews & Product Details

When I Work is an easy way for businesses to schedule, track time and attendance, and communicate with their hourly employees. Put the schedule and time clock in every employee's pocket with free iOS and Android apps. Keep track of time off, employee availability, and manage shift swaps with just a few clicks. Integrate with your payroll provider to streamline the process and avoid human error. Get started with a 14-day free trial now.

Product Website

Seller

When I Work

Discussions

When I Work Community

Languages Supported

English

Overview by

Al Kaplan

Pricing

Pricing provided by When I Work.

Single Location or Schedule

$2.50

1 user Per Month

View More Pricing Information

When I Work Integrations

(5)

Verified by When I Work

When I Work Media

The Web app allows you to create employee schedules quickly and easily. Whether it's re-using your own weekly schedule templates, or our one-click Auto Scheduling feature, you can save hours while removing the headaches from manual processes. Know everyone's availability ahead of time while, or q...

With the When I Work mobile app, employees can easily find out their work schedule, see who's working, know what daily tasks are at hand, and manage their time-off and availability. With the optional Attendance feature, employees can also clock-in, and clock-out based upon their GPS location. Com...

Use the previous week's data to understand actual versus scheduled hours and to help you determine and optimize staffing needs

View and track employee time through When I Work's time clock and attendance product. Compare scheduled versus worked hours and make adjustments quickly and easily. When I Work integrates with ADP, Paychex, Gusto, and Intuit Quickbooks to make payroll a breeze.

Broadcast messages or chat with a group, smaller team, or 1:1 with employees. Make communicating with your team easier and more efficient.

Official Downloads

(1)

edit

G2 reviews are authentic and verified.

Here's how.

Ronald W.

Warehouse Associate

Mid-Market (51-1000 emp.)

1/22/2026

"Effortless Scheduling with Room for Improvement"

4/5

What do you like best about When I Work?

I like how When I Work is pretty easy to use, similar to a spreadsheet where you can easily find your name and the time you're supposed to be there. It's straight forward, making scheduling simple. The initial setup was a breeze, and I appreciate the ability to easily add shifts for someone else if they have an excuse or are sick. Review collected by and hosted on G2.com.

What do you dislike about When I Work?

I think it should have, like, a location for each person then you'll actually know where they're at. And the time they were supposed to be there within checking in or checking out. Review collected by and hosted on G2.com.

Response from Dawn C of When I Work

edit

Hi Ronald,

Dawn here from When I Work. Thank you so much for taking the time to leave us such a wonderful review. We're so happy to hear that you find When I Work easy to use and that it has simplified scheduling for you! This is exactly why we do what we do!

We truly appreciate your suggestion for adding a location feature for each user/employee to keep track of where they are located throughout their shift. It's suggestions like yours that we consider when making enhancements and future updates to the product! Again, thank you for sharing this with me today.

Please feel free to reach out to our Care Team anytime. We are always happy to help!

Wishing you a lovely start to your weekend,

Warmly,

Dawn

Vince D.

Assistant General Manager / Pickleball Operations

Mid-Market (51-1000 emp.)

4/23/2026

"Effortless Schedule Changes with No Downsides So Far"

5/5

What do you like best about When I Work?

Just the ease of being able to change the schedule as needed Review collected by and hosted on G2.com.

What do you dislike about When I Work?

So far we haven't really found anything that has been a negative Review collected by and hosted on G2.com.

Response from Marcy F of When I Work

edit

Hi Vince,

Marcy here from When I Work. Thank you so much for taking the time to leave us this feedback.

I am happy to hear that you have had a great experience with When I Work and that it has been easy to pick up and use. We strive to make the onboarding experience a quick one for our Users.

Have a wonderful day!

Warmly,

Marcy

Minjee K.

Owner

Small-Business (50 or fewer emp.)

10/29/2025

"Effortless Staff Scheduling—Organized, Easy, and Perfect for My Fitness Studio"

5/5

What do you like best about When I Work?

The software is extremely organized and easy to use. I'm able to schedule all of my staff on a weekly basis & view how many hours everyone has individually and collectively. Publishing the shift schedule in one place where we can see all shifts everyday is extremely helpful. Review collected by and hosted on G2.com.

What do you dislike about When I Work?

Honestly, as of now, there are no downside for my scheduling needs for my fitness studio! Review collected by and hosted on G2.com.

Response from Marcy F of When I Work

edit

Hi Minjee,

Marcy here from the Care Team at When I Work. Thank you so much for taking the time to share your feedback! I'm happy to hear that When I Work is helping you with your Scheduling needs.

Thank you again for being part of the When I Work community and for taking the time to share your experience!

Warmly,

Marcy

Sheldon P.

Customer Success Manager

Small-Business (50 or fewer emp.)

1/13/2026

"Intuitive and User-Friendly Platform Across Devices"

5/5

What do you like best about When I Work?

Users consistently praise how intuitive and user-friendly the platform is — both on desktop and mobile. It’s straightforward to learn even for people who aren’t tech savvy Review collected by and hosted on G2.com.

What do you dislike about When I Work?

Users report that the mobile app can crash, freeze, or fail to load, sometimes requiring a refresh or reopening — which can be frustrating when trying to clock in/out or check schedules quickly. Review collected by and hosted on G2.com.

Response from Marcy F of When I Work

edit

Hi Sheldon,

Marcy here from When I Work. Thank you so much for your review and feedback!

We are happy to hear that you have found When I Work intuitive and streamlined. We aim to offer an experience that makes Scheduling and tracking Attendance easier for all Users.

Warmly,

Marcy

William L.

1/23/2026

"Efficient Scheduling and Communication Solution"

4.5/5

What do you like best about When I Work?

I use When I Work to schedule shifts, track work hours, and communicate with my team all in one place. I love that it helps me avoid shift mix-ups and makes team communication clearer. It saves time and reduces confusion! I find it very easy to use, and scheduling is quick with everyone getting updates instantly. The initial setup was also very easy. Review collected by and hosted on G2.com.

What do you dislike about When I Work?

I haven't seen a feature I dislike. Everything works well. Review collected by and hosted on G2.com.

Response from Jake Forrest of When I Work

edit

Hi William,

Jake here with When I Work. Thank you so much for the review and feedback, we really appreciate it!

It is great to hear that When I Work is helping your team save time scheduling and communicating. We set out to make scheduling easier and it's nice to hear this has been your experience.

Take care,

Jake

Felicia B.

Director of Operations

Mid-Market (51-1000 emp.)

1/6/2026

"Effortless Scheduling for Large Teams"

5/5

What do you like best about When I Work?

I love that we can keep all 100+ employees in one scheduling platform. We use the location feature to keep the scheduled separate. I'm also able to send a message to all 100+ team members at the same time or choose which team members to send messages to. The initial setup was very easy. Review collected by and hosted on G2.com.

What do you dislike about When I Work?

I think the time-off application could be improved. I'd love to be able to run a monthly report to see PTO balances. Review collected by and hosted on G2.com.

Response from Shab M of When I Work

edit

Hi Felicia,

Shab here from When I Work. Thank you so much for your review and feedback!

We really appreciate you sharing your experience with us and being a part of our family. Feedback like yours allows us to improve our product for customers, so thank you for taking the time to provide it!

Warmly,

Shab

Liza Marie A.

Customer Service Representative

Mid-Market (51-1000 emp.)

10/18/2025

"Never Miss a Shift Thanks to Smart Alerts"

3.5/5

What do you like best about When I Work?

What I like best about When I Work is the alert notification system. If I forget to clock in, it sends me a reminder so I don’t miss a shift. It really helps me stay on track and avoid mistakes. Review collected by and hosted on G2.com.

What do you dislike about When I Work?

What I dislike about When I Work is that it often has bugs. These glitches can be frustrating and sometimes affect how smoothly the app functions. Review collected by and hosted on G2.com.

Response from Jake Forrest of When I Work

edit

Hi Liza,

Jake here from When I Work. Thank you so much for your feedback!

We are so happy to hear that our notification options help make clocking in and out of your shift easier!

We' are always working on creating the best version of our product that we can. You can always submit a ticket to our Care team (https://help.wheniwork.com/submit-a-ticket/). We'd be happy to help with any questions!

Warmly,

Jake

Ronald R.

Taxpayer Experience Representative

Mid-Market (51-1000 emp.)

1/18/2026

"Effortless Shift Management with Minor Hiccups"

4.5/5

What do you like best about When I Work?

I like using When I Work because it's easy to use. The chat feature is really helpful for communicating with the staff. I also appreciate being able to review other staff shifts to see who is working with me in case someone calls out. Managing time is more convenient now, and the initial setup was pretty easy. Review collected by and hosted on G2.com.

What do you dislike about When I Work?

sometimes app freezes and sometimes doesn't load Review collected by and hosted on G2.com.

Response from Dawn C of When I Work

edit

Hi Ronald,

Dawn here from When I Work. Thank you kindly for taking the time to leave such a wonderful, honest review about your experience with the When I Work application.

It's wonderful to hear that the app has made shift management, and time tracking easier for you. This is one of the reasons why we do what we do! We want to make our customers work lives easier.

I am so sorry to hear about the inconvenience caused when the app freezes and doesn't load from time to time. That is definitely not the experience we wish for you to have. The next time this happens, could you please reach out to our Customer Care team using this link: https://help.wheniwork.com/submit-a-ticket/. We would love to look into this further for you.

Wishing you a wonderful rest of your day!

Warmly,

Dawn

Denise K.

Small-Business (50 or fewer emp.)

2/25/2026

"Streamlined Scheduling with Minor Flexibility Issues"

3.5/5

What do you like best about When I Work?

I like the ability to color code in When I Work. This feature is particularly valuable for managing a large number of staff. It helps me differentiate all of my shifts and positions, making it easier to organize and visualize the schedule. Review collected by and hosted on G2.com.

What do you dislike about When I Work?

I don't like that I can't change the schedule format from weekly to align with my pay schedule. Review collected by and hosted on G2.com.

Response from Marcy F of When I Work

edit

Hi Denise,

Marcy here from When I Work. Thank you so much for taking the time to leave us this feedback.

We appreciate hearing that When I Work is helping you to quickly differentiate Shifts by Positions to make scheduling easier. Also, we can certainly see how aligning the Schedule to the Pay Period Frequency would be helpful. Some of this functionality may actually exist already, and if you would like to submit a ticket at https://help.wheniwork.com/submit-a-ticket/, our Care Team would be happy to help explore this with you!

Have a wonderful day, Denise!

Warmly,

Marcy

Cole K.

intern

Small-Business (50 or fewer emp.)

1/13/2026

"Improves Scheduling But Needs Better Shift Visibility"

3/5

What do you like best about When I Work?

I see that it's easy to use When I Work to see when I'm scheduled to work. It's nice that the notification feature is there to help me know what's going on, even though sometimes I get too many notifications. Review collected by and hosted on G2.com.

What do you dislike about When I Work?

Sometimes I get too many notifications, which can be overwhelming. I kinda wish it was easier to see available shifts and have a better dashboard for this. The notifications feature could be a little bit nicer or better managed. Review collected by and hosted on G2.com.

Response from Dawn C of When I Work

edit

Hi Cole,

Dawn here from When I Work. Thank you so much for taking the time to leave us a review. We truly appreciate you doing this. It means a lot!

We're happy to hear that you find When I Work easy to use for viewing your schedule, and that the notification feature is sometimes helpful, although you feel overwhelmed at the number of notifications you are receiving. I can certainly understand your concern about receiving too many notifications and the need for better shift visibility. Would you mind submitting a ticket with our Customer Care team using this link? https://help.wheniwork.com/submit-a-ticket/

We would like to work with you to disable some of the notifications you don't wish to see. We can also discuss how you are currently viewing your shifts and chat about another view you might be able to switch to!

We're looking forward to hearing from you, Cole!

Speak with you soon,

Dawn