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WellSky Personal Care Reviews & Product Details

CC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about WellSky Personal Care?

It's user friendly and its mobile. We can do almost all hiring needs inside Review collected by and hosted on G2.com.

What do you dislike about WellSky Personal Care?

Sometimes it has issues with intergration from Hireology Review collected by and hosted on G2.com.

What problems is WellSky Personal Care solving and how is that benefiting you?

My caregivers can clock in and out using the Wellsky app. This cuts down on employees trying to steal time. I also like that they can read the clients entire care plan. Review collected by and hosted on G2.com.

WellSky Personal Care Overview

What is WellSky Personal Care?

WellSky® Personal Care (formerly ClearCare), is the leading web-based operating platform for personal care agencies. Our secure, HITRUST CSF Certified platform powers over 4,000 agencies, including 8 of the largest 10 personal care enterprises, which in turn employ over 600,000 caregivers. In addition to powering all of the day-to-day operating functions of a personal care agency, WellSky® Personal Care Family Room and caregiver portals coordinate members of a patient or client's care team. WellSky® Personal Care Home Connect APIs and business intelligence tools enable personal care enterprises to standardize and optimize their proprietary best practices and connect to health plans and providers.

WellSky Personal Care Details
Languages Supported
English
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Product Description

Web-Based Scheduling, Marketing, Billing, and Communications Software serving non-medical home care agencies.


Seller Details
Seller
Wellsky
Year Founded
1980
HQ Location
Overland Park, Kansas
Twitter
@WellSkyHealth
976 Twitter followers
LinkedIn® Page
www.linkedin.com
1,891 employees on LinkedIn®

MM
Overview Provided by:

Recent WellSky Personal Care Reviews

CC
crystal c.Mid-Market (51-1000 emp.)
4.5 out of 5
"Director of Caregiver Services"
It's user friendly and its mobile. We can do almost all hiring needs inside
Jessica P.
JP
Jessica P.Mid-Market (51-1000 emp.)
0.0 out of 5
"Worst Software Nightmare Ever!"
I can honestly say that due to all of the glitches and lack of support over recents months, I like nothing about the software.
Bernice A.
BA
Bernice A.Mid-Market (51-1000 emp.)
5.0 out of 5
"Comprehensive solution to serve your clients and employees in one place."
WSPC has many features that can help push your business forward: customizable reports, anayltics that you can create to the KPI's that are importan...
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WellSky Personal Care Media

WellSky Personal Care Demo - WellSky Personal Care Shift Calendar
WellSky Personal Care (formerly ClearCare) Shift Calendar
WellSky Personal Care Demo - WellSky Personal Care Family Room
WellSky Personal Care (formerly ClearCare) Family Room
WellSky Personal Care Demo - WellSky Personal Care Charts and Dashboards
WellSky Personal Care (formerly ClearCare) Charts and Dashboards
WellSky Personal Care Demo - WellSky Personal Care Analytics
WellSky Personal Care (formerly ClearCare) Analytics
WellSky Personal Care Demo - WellSky Personal Care Mobile App
WellSky Personal Care (formerly ClearCare) Mobile App
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Have you used WellSky Personal Care before?
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Video Reviews

138 out of 139 Total Reviews for WellSky Personal Care

4.5 out of 5
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Overall Review Sentiment for WellSky Personal CareQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Jessica P.
JP
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about WellSky Personal Care?

I can honestly say that due to all of the glitches and lack of support over recents months, I like nothing about the software. Review collected by and hosted on G2.com.

What do you dislike about WellSky Personal Care?

lack of professionalism and accountability from everyone at WellSky Review collected by and hosted on G2.com.

What problems is WellSky Personal Care solving and how is that benefiting you?

I can't believe the level of incompetence and lack of care I've experienced with WellSky. It's almost like they don't even have real employees, just bots programmed to frustrate and annoy. My engineering ticket has been sitting there for ages, since 6/2/23 to be exact, with issues that could potentially harm our clients. Day after day, month after month, we've submitted tickets pleading for help, but it's like shouting into a void.

My staff is beyond fed up, clients and their families are on the brink of revolt, and all WellSky does is give me the runaround. I've had to hire extra staff just to navigate the mess this software has caused, and what do I get? A pathetic excuse named Hayden who pretends to "understand my frustrations" but conveniently forgets to follow up. It's like they're experts at dodging responsibility.

And don't even get me started on their so-called "customer service." When you call, it's either an eternal hold followed by an invitation to leave a message that they'll probably ignore, or you get disconnected faster than you can say "horrible software." You'd think that submitting tickets online would yield some results, but surprise, surprise – nothing happens! It's like sending your complaints into a digital abyss.

I'm not just disappointed; I'm appalled at the utter lack of professionalism and accountability from WellSky. Save yourself the headache, the heartache, and the money – stay far away from this nightmare of a software. If I could give negative stars, I would. This has been an absolute disaster, and I wouldn't wish it on my worst enemy. Review collected by and hosted on G2.com.

Bernice A.
BA
HR Director
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about WellSky Personal Care?

WSPC has many features that can help push your business forward: customizable reports, anayltics that you can create to the KPI's that are important to you and then schedule those reports. In addition to that you can cusotmize each profile to easily be able to find people in your system that match your current needs. Review collected by and hosted on G2.com.

What do you dislike about WellSky Personal Care?

Updating information can sometimes be clunky as there is no way to do a mass import of information independently. There can be a slowdown when y ou are trying to grab historically information. Review collected by and hosted on G2.com.

What problems is WellSky Personal Care solving and how is that benefiting you?

We are able to reveiw client profiles and employee files in one place to match our business needs. Review collected by and hosted on G2.com.

Drew S.
DS
Transportation Coordinator
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about WellSky Personal Care?

I enjoy keeping up with my employee's time and payroll in an easy-to-utilize format. For example, by using the tag function, I can view all of my drivers' times from a single location. Review collected by and hosted on G2.com.

What do you dislike about WellSky Personal Care?

Our company has different divisions that utilize WellSky for various functions. I would like to see a more transportation-centric area as those needs differ from those of a home care or day center. Review collected by and hosted on G2.com.

What problems is WellSky Personal Care solving and how is that benefiting you?

WellSky Personal Care does seamlessly integrate from Hireology when setting up new users. I am also able to be more productive by viewing payroll at a glance throughout the week. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
AH
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about WellSky Personal Care?

The best feature is the notifications that remind us when our caregiver's certifications, training or IDs are expiring or when they miss their clock-ins. There are many things to be managing in a day and WellSky makes it that much easier to be on top of our records. Review collected by and hosted on G2.com.

What do you dislike about WellSky Personal Care?

What I dislike the most about WellSky is how excessively complicated the Clock in/out process is. There are too many questions to answer, and it is not a very intuitive process for our older caregivers. Review collected by and hosted on G2.com.

What problems is WellSky Personal Care solving and how is that benefiting you?

WellSky Personal Care is solving our problems with no call/no shows. WellSky reminds caregivers about their upcoming shifts, it provides them with care plans and all the information they need prior to a shift, and provide caregiver monthly schedules so shifts are not forgotten. Review collected by and hosted on G2.com.

Lauren R.
LR
Human Resources
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about WellSky Personal Care?

I love how easily accessible the WellSky Personal Care app is. It is very user-friendly and simple to use. I think that the app is easy to understand and very straight forward. Review collected by and hosted on G2.com.

What do you dislike about WellSky Personal Care?

I think that the WellSky Personal Care app can be a little tricky with some locations that are registered, so maybe finding a way to strengthen the signal for tracking the app. Review collected by and hosted on G2.com.

What problems is WellSky Personal Care solving and how is that benefiting you?

It is great with helping our caregivers clock in and clock out with ease, as well as responding to open shifts and sending and receiving messages with our team. Review collected by and hosted on G2.com.

SH
Recruiter
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about WellSky Personal Care?

It's all in one - scheduling, billing, profiles about clients and caregivers. I like the use of tags, being able to adjust hours, being able to send out Carefiners on open shifts, etc. Review collected by and hosted on G2.com.

What do you dislike about WellSky Personal Care?

Some of the features are lacking since it tries to do everything. Sometimes there are uneeded steps such as needing to make notes twice to show on shifts. Also the Reports could be better. Review collected by and hosted on G2.com.

What problems is WellSky Personal Care solving and how is that benefiting you?

The ability to do everything, again it could be things such as checking the schedule, info about clients and caregivers all at once. It's easy to edit the shifts and profiles. Review collected by and hosted on G2.com.

Dana M.
DM
Strategic Growth Manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about WellSky Personal Care?

I like the efficiency and ease of using the system. Review collected by and hosted on G2.com.

What do you dislike about WellSky Personal Care?

There is nothing that I dislike about the system. Review collected by and hosted on G2.com.

What problems is WellSky Personal Care solving and how is that benefiting you?

It has helped with efficiency and time management. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
UH
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about WellSky Personal Care?

It's very user-friendly and easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about WellSky Personal Care?

I truly don't have anything that I dislike. Everything is easy to work through with little to no problems. Review collected by and hosted on G2.com.

What problems is WellSky Personal Care solving and how is that benefiting you?

We can quickly run through the system when needing immediate coverage for a client. Review collected by and hosted on G2.com.

Christopher M.
CM
Chief Operating Officer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about WellSky Personal Care?

The ClearCare mobile app is extremely simple to use, it features a scrolling list of all your appointments and the requirements for each one. It allows fingerprint login which is great for caregivers as they need to access the app multiple times a day. There are a few other features of the app including the ability to request hours and view open shifts. You are easily able to request more work for your time off, if it is available. Review collected by and hosted on G2.com.

What do you dislike about WellSky Personal Care?

The app requires the use of GPS for tracking the caregivers location in relation to the patient. Sometimes the GPS shows that you are 30-40 meters away when you are inside the residence. Occasionally the app does have issues where it stops working after an update, however it is generally fixed quickly. Review collected by and hosted on G2.com.

Recommendations to others considering WellSky Personal Care:

Make sure you clock in on time and complete your tasks correctly. Always have the patient sign at the end of each shift as well. If the app fails to work properly then make sure you have paper copies where you can record the shift events and get a paper signature. If the GPS isn't reading properly turn it off and then back on again. Review collected by and hosted on G2.com.

What problems is WellSky Personal Care solving and how is that benefiting you?

The ClearCare mobile app eliminates a lot of paperwork that is normally needed for each visit by allowing digital signatures and recording of events. It also allows you to keep track of your time virtually as well as request more shifts and view open shifts. Review collected by and hosted on G2.com.

TM
C
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about WellSky Personal Care?

ClearCare has the data and the tools you need to run and manage your home care business. I specifically like the dashboards/reports you can setup to establish key performance indicators. Review collected by and hosted on G2.com.

What do you dislike about WellSky Personal Care?

This may seem nit picky but I'd like to see a close integration with Outlook. We use Outlook as our strategic calendar and email system. When you collaborate with your referral partners you have to "cut and paste" emails into activities in ClearCare. For those Salesforce CRM veterans take a page out of their book with tight integration to outlook. Review collected by and hosted on G2.com.

What problems is WellSky Personal Care solving and how is that benefiting you?

The #1 reason we selected ClearCare over competitors was the tools and technology to schedule caregivers with clients. The problem you are solving is finding the right caregiver to care for a client. It's the heart and sole of home care. Review collected by and hosted on G2.com.