Top Rated WellSky Personal Care Alternatives
I have been in business almost seven years. ClearCare is the third program I have used and it is absolutely the best! It's easy so to use - very intuitive so that with minimal training your staff can sit down and do the job essentials of adding prospects, clients and caregivers and creating and staffing shifts.
My WOW moment with ClearCare was realizing how easy it is to communicate with my staff both individually and as a group. The biggest WOW was when I saw that all office communications through ClearCare are automatically added into the caregiver file so we have documentation if ever needed. Very handy if you every have to deal with EDD!
Customer service has been great from our initial start to present time - the staff are nice and knowledgeable and I get quick answers to all my issues with little wait time. I worried about switching from our old program to ClearCare and thought it would be a nightmare but it was relatively painless. Although we had to do some prep work (cleaning up our old database) once we sent our files to ClearCare they got everything input for us so we could hit the ground running.
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I would like the monthly charges to be directly connected to the clients on our calendar. The way it is set up now we are charged for all active clients. This means as someone goes on hold we have to quickly deactivate them to avoid charges then reactivate them when they come back. This is clunky and unnecessary - the system could easily be set to charge us based on who has shifts for the month - any shifts would trigger a charge.
My other issue is that we have to go into payroll to approve appointments and charges and then we have to go into billing to approve appointments and charges. I've never seen this before. In all other programs you go into one window to approve both at the same time. This is definately something that takes longer and where there can be improvment. . Review collected by and hosted on G2.com.
Video Reviews
ClearCare Review
138 out of 139 Total Reviews for WellSky Personal Care
Overall Review Sentiment for WellSky Personal Care
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I can honestly say that due to all of the glitches and lack of support over recents months, I like nothing about the software. Review collected by and hosted on G2.com.
lack of professionalism and accountability from everyone at WellSky Review collected by and hosted on G2.com.
WSPC has many features that can help push your business forward: customizable reports, anayltics that you can create to the KPI's that are important to you and then schedule those reports. In addition to that you can cusotmize each profile to easily be able to find people in your system that match your current needs. Review collected by and hosted on G2.com.
Updating information can sometimes be clunky as there is no way to do a mass import of information independently. There can be a slowdown when y ou are trying to grab historically information. Review collected by and hosted on G2.com.
It's user friendly and its mobile. We can do almost all hiring needs inside Review collected by and hosted on G2.com.
Sometimes it has issues with intergration from Hireology Review collected by and hosted on G2.com.
I enjoy keeping up with my employee's time and payroll in an easy-to-utilize format. For example, by using the tag function, I can view all of my drivers' times from a single location. Review collected by and hosted on G2.com.
Our company has different divisions that utilize WellSky for various functions. I would like to see a more transportation-centric area as those needs differ from those of a home care or day center. Review collected by and hosted on G2.com.
The best feature is the notifications that remind us when our caregiver's certifications, training or IDs are expiring or when they miss their clock-ins. There are many things to be managing in a day and WellSky makes it that much easier to be on top of our records. Review collected by and hosted on G2.com.
What I dislike the most about WellSky is how excessively complicated the Clock in/out process is. There are too many questions to answer, and it is not a very intuitive process for our older caregivers. Review collected by and hosted on G2.com.
I love how easily accessible the WellSky Personal Care app is. It is very user-friendly and simple to use. I think that the app is easy to understand and very straight forward. Review collected by and hosted on G2.com.
I think that the WellSky Personal Care app can be a little tricky with some locations that are registered, so maybe finding a way to strengthen the signal for tracking the app. Review collected by and hosted on G2.com.
It's all in one - scheduling, billing, profiles about clients and caregivers. I like the use of tags, being able to adjust hours, being able to send out Carefiners on open shifts, etc. Review collected by and hosted on G2.com.
Some of the features are lacking since it tries to do everything. Sometimes there are uneeded steps such as needing to make notes twice to show on shifts. Also the Reports could be better. Review collected by and hosted on G2.com.
It's very user-friendly and easy to navigate. Review collected by and hosted on G2.com.
I truly don't have anything that I dislike. Everything is easy to work through with little to no problems. Review collected by and hosted on G2.com.
The ClearCare mobile app is extremely simple to use, it features a scrolling list of all your appointments and the requirements for each one. It allows fingerprint login which is great for caregivers as they need to access the app multiple times a day. There are a few other features of the app including the ability to request hours and view open shifts. You are easily able to request more work for your time off, if it is available. Review collected by and hosted on G2.com.
The app requires the use of GPS for tracking the caregivers location in relation to the patient. Sometimes the GPS shows that you are 30-40 meters away when you are inside the residence. Occasionally the app does have issues where it stops working after an update, however it is generally fixed quickly. Review collected by and hosted on G2.com.
