WebinarJam Reviews & Product Details - Page 3

The ability to schedule and customize multiple webinars. Review collected by and hosted on G2.com.

The tech support leaves a lot to be desired. Often it takes more than 24 hours to get a response, and multiple 24 hour volleys to resolve an issue. Review collected by and hosted on G2.com.

WebinarJam was designed by high end marketers for marketers, and so it streamlines the process of delivering a webinar aimed to support selling things. Review collected by and hosted on G2.com.

The software never delivered on its promises to make streaming to facebook live work. It has not been properly updated, and never did solve the lag problem completely. There are newer, cheaper products on the market which allow more than only four presenters at a time. Review collected by and hosted on G2.com.

WebinarJam offers a big variety of opportunities for me as webinar host. Registration page, one-click registation link, tracking goals, option to change design, great chat room, good statistics. Review collected by and hosted on G2.com.

Connection quite often fails. You need to have a good internet and up-to-day laptop. Review collected by and hosted on G2.com.

I can have many participants, there are many features, you can replay the webinar Review collected by and hosted on G2.com.

The delay when I do a webinar. I have to be logged in as a regular participant to see the chat log in real time.

The participants can fast forward on the replay link. They have to see the whole webinar, although they may want to skip some parts Review collected by and hosted on G2.com.

The software works better than the competitors to my knowledge, which is unfortunate because the company is absolutely awful (and the software doesn't even work that well either, just better than the other options). Review collected by and hosted on G2.com.

I dislike that because the other softwares in this space just aren't that good, I don't have much option but to work with EW. Their customer service is the worst example of how customers ought to be treated. The company doesn't care in the slightest about their clients, nor are they able to effectively fix major issues with their software within any reasonable amount of time.

A few examples:

- EW recently launched a new version of their platform which required all users to manually migrate every single piece of their data from old to new. EW gave a total of 1 month heads up about this before they deleted everything and locked users out of the old version. For reference, the process took my team about 30 hours.

- That same "new version" of the software had some massive holes in it, which rendered the whole software virtually useless to a particular group of customers. It took my team over 10 days to show their support personnel that this issue existed. They insisted time and time again that it was user-error, until finally after over 10 days of back and forth they realized that it was a system-error and actually began to fix it.

- Their support team responds to tickets within about 24-48 hours in my experience, which in my opinion is abysmal. Resolving even critical issues takes days.

- Coming back to the launch of their "new version", EW later decided to extend the timeline on deleting all content from the old version by another month. Rather than informing their users of this though, they did it quietly without any heads up. The goal seems to have been to "trick" users into dropping everything and not delay the migration process. The result was just that, and my team dropped everything for several days to complete the process (while also trying to get EW to fix the aforementioned holes in their new software). Being treated like children who can't manage timelines without being lied to is... Wow. Review collected by and hosted on G2.com.

The marketing elements allow you to customise emails. We do not have a marketing department per se but the software is easy to navigate and the tutorials helpful. Once you have set up one webinar all others are very easy to follow. Review collected by and hosted on G2.com.

I haven't seen many downsides. If I had a wish list I would like to add a better follow up feedback questionnaire to be sent to the attendees after the webinar. It would also be helpful if the presenters could select a better quality background to provide a more polished appearance. Review collected by and hosted on G2.com.

I am fond of Live Chat,Automated Recordings and Flexible Scheduling. Ran webinars every week and need for this only one room! Review collected by and hosted on G2.com.

Connection, connection, connection... Sometime it craches everything. But happens rarely Review collected by and hosted on G2.com.

Easy and fast setup. Fast loading pages. Easy for the users. Easy integrated with 3rd party apps and tools. It's an awesome platform. I am recommending WebinarJam and Ever Webinar to everyone I know who wants to use webinars in their marketing mix. Review collected by and hosted on G2.com.

Very limited design options for the Landing pages and for the thank you pages. Some them certainly lower the conversions. Review collected by and hosted on G2.com.

WebinarJam can host webinars for the large number of attendees. Our maximum was around 4000 articipants on pick. Just perfect! Review collected by and hosted on G2.com.

I dislike quality of the recording. It could be better. But I understand that it is impossible to receive better quality and still load all videos on your servers. Review collected by and hosted on G2.com.

Can upsell easily by using WebinarJam interface. Review collected by and hosted on G2.com.

1. Cannot enable or disable speak of audience by presenter

2. PowerPoint file size constraint to 80MB

3. Cannot upload multiple PowerPoint files at the same time

4. Presenter screen show mirror video image

5. Live constraint to 3 hours only Review collected by and hosted on G2.com.