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The software works better than the competitors to my knowledge, which is unfortunate because the company is absolutely awful (and the software doesn't even work that well either, just better than the other options). Review collected by and hosted on G2.com.
I dislike that because the other softwares in this space just aren't that good, I don't have much option but to work with EW. Their customer service is the worst example of how customers ought to be treated. The company doesn't care in the slightest about their clients, nor are they able to effectively fix major issues with their software within any reasonable amount of time.
A few examples:
- EW recently launched a new version of their platform which required all users to manually migrate every single piece of their data from old to new. EW gave a total of 1 month heads up about this before they deleted everything and locked users out of the old version. For reference, the process took my team about 30 hours.
- That same "new version" of the software had some massive holes in it, which rendered the whole software virtually useless to a particular group of customers. It took my team over 10 days to show their support personnel that this issue existed. They insisted time and time again that it was user-error, until finally after over 10 days of back and forth they realized that it was a system-error and actually began to fix it.
- Their support team responds to tickets within about 24-48 hours in my experience, which in my opinion is abysmal. Resolving even critical issues takes days.
- Coming back to the launch of their "new version", EW later decided to extend the timeline on deleting all content from the old version by another month. Rather than informing their users of this though, they did it quietly without any heads up. The goal seems to have been to "trick" users into dropping everything and not delay the migration process. The result was just that, and my team dropped everything for several days to complete the process (while also trying to get EW to fix the aforementioned holes in their new software). Being treated like children who can't manage timelines without being lied to is... Wow. Review collected by and hosted on G2.com.
Video Reviews
WebinarJam Review
55 out of 56 Total Reviews for WebinarJam
Overall Review Sentiment for WebinarJam
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This is the worst company I've had experience working with. Avoid like a plague. After trying their product for a few weeks, I realized that it's not for me and graciously asked them to cancel my contract. They haven't responded for a while, and finally did respond saying that since my trial period is over, I cannot cancel it. Well, as you can see from other reviews here, I am not the first one to complain about this. Their treatment of their customers is highly unethical. Now, you can get free webinars with most CRM systems, anyway, so there is no use for this product. Don't waste your time. Get something like Zoho CRM which is already comes with webinar functionality without any additional cost. Review collected by and hosted on G2.com.
Something you can get for free from other products and impossible to cancel service. Review collected by and hosted on G2.com.
I love the partner service, everwebinar, (which you have to pay more for) that allows the participant to watch the webinar and feel as though it's a live webinar. This is great because we can then launch a webinar over and over again without having a person live online. Review collected by and hosted on G2.com.
They have more problems than they’re worth.
1) The integrations with 3rd party software such as mailchimp is inconsistent on both the pushing the registrants over and the custom form field population.
2) Their email service is clunky, hard to edit, doesn't have html options, and their own form fields don't populate correctly.
3) Their email service doesn't consistently send to registrants, or report emails that have been sent.
4) The interface is not user friendly. The presenter has to toggle between videos, slides, files, etc. Review collected by and hosted on G2.com.
Absolute ease of use for the atendees, very organised, makes life much easier Review collected by and hosted on G2.com.
The camera processing can be made better. Also, need to be able to download detailed poll output per attendee and there should be ablility to download the registered participants customised individual links to be sent by whatsapp or other means Review collected by and hosted on G2.com.
Easy to set up a webinar
Has lots of useful options Review collected by and hosted on G2.com.
Good luck logging into the admin dashboard! It keeps logging you out every few seconds, and you got to login again and again until the system hopefully stabilizes and you're able to do your stuff! Super frustrating, obviously they don't put lots of efforts in improving their application. Review collected by and hosted on G2.com.
Ease of use when cloning a webinar. What often takes hours with other systems can be done with a couple of clicks in WebinarJam, and that includes the deep integrations between tools. Review collected by and hosted on G2.com.
The setup process was time-consuming and frustrating. I also hate having to pay for two systems when it could easily just be one. Lastly, you do have to use a clean browser without any extensions or you may have issues. Review collected by and hosted on G2.com.
The best feature which I like was making a recorded video into a live broadcast, It is solving the biggest problems of most young entrepreneurs. The features like adding a chat, creating a Poll, showing the poll results, sending reminders before the webinar starts with customizable emails, a separate dashboard to reply live chat messages. what else there are a lot of features that are really making a lot of things automated to launch a webinar at a suitable time. Review collected by and hosted on G2.com.
Only one thing, If we want to change the recorded video of the existing webinar we need to remove the existing chat file also. But WebinarJam won't allow us to remove all the chats at once, we need to remove the individual chats every time. If there is an option to remove that chat file at once then it is good to go! Review collected by and hosted on G2.com.
Webinar Jam is easy to use but gives you all the options that you need to make the most of your webinar session. Review collected by and hosted on G2.com.
Nothing, the platform is very good and we have had no issues with it Review collected by and hosted on G2.com.
What I like best is that I can screenshare, do video, have uploaded slides, play a video, run a poll - there are a lot of options for what to do during a webinar. Review collected by and hosted on G2.com.
I dislike some of the design choices and limitations. I would like to choose some UI colors to match my brand, and I'd like more customization of the reminder emails. Review collected by and hosted on G2.com.
WebinarJam is a complete tool that has everything you need for a webinar tool. Review collected by and hosted on G2.com.
I didn't like their pricing plans and the limitations on registrants under the tiers that they offered Review collected by and hosted on G2.com.
