Webgility Reviews (381)

Reviews

Webgility Reviews (381)

4.6
381 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the excellent customer service and ease of use of Webgility, highlighting how the onboarding process and ongoing support make integration with QuickBooks seamless. Many appreciate the time saved through automation, allowing them to focus on other business areas. A common limitation noted is the sync frequency in the Base Plan, which some users feel could be improved.

Pros & Cons

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Pittman O.
PO
Pittman O.
Office Manager
Small-Business (50 or fewer emp.)
"Fast Amazon FBA Sync, But Needs Better QuickBooks Integration"
5/5
What do you like best about Webgility?

That it is syncing my Amazon FBA orders quickly Review collected by and hosted on G2.com.

What do you dislike about Webgility?

Would like it if they could enter the orders as a separate job order under Amazon main account in Quickbooks Review collected by and hosted on G2.com.

DS
David S.
Customer Service Representative
Small-Business (50 or fewer emp.)
"A game changer for ecommerce syncing."
4.5/5
What do you like best about Webgility?

I really like the automatic sync of orders, inventory and funds with minimum effort at Webgility is connecting my Shopify store to QuickBooks. Their stand in all this is their own dashboard—it allows me to see all my sales and stock levels on any channel in a clear, real-time way without me having to pull my hair from manual updates. Review collected by and hosted on G2.com.

What do you dislike about Webgility?

The only downside I have come across so far, is that the setup process felt a little tricky at the start but that’s mainly because I am not familiar with ecommerce tools and I wish that the onboarding offered a little more hand-holding for beginners like me. Review collected by and hosted on G2.com.

TC
Tasbeeh C.
Bookkeeper
Small-Business (50 or fewer emp.)
"Great SERVICE!"
5/5
What do you like best about Webgility?

The customer service is great very guided assistance. Review collected by and hosted on G2.com.

What do you dislike about Webgility?

So far I have not had a bad experience.. Review collected by and hosted on G2.com.

Verified User in Food Production
UF
Verified User in Food Production
Small-Business (50 or fewer emp.)
"Webgility and Quickbooks Integration"
5/5
What do you like best about Webgility?

Very easy to use! Excellent setup support. Review collected by and hosted on G2.com.

What do you dislike about Webgility?

Nothing, everything working as expected. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness
AH
Verified User in Health, Wellness and Fitness
Small-Business (50 or fewer emp.)
"Always helpful!"
5/5
What do you like best about Webgility?

Their customer support is the best I've experienced. They always quickly and effectively solve our tech issues when they arise. Review collected by and hosted on G2.com.

What do you dislike about Webgility?

I think the inventory mapping features could be improved upon. Review collected by and hosted on G2.com.

RD
Rebecca D.
Controller
Small-Business (50 or fewer emp.)
"Upgrading and Troubleshooting"
5/5
What do you like best about Webgility?

Webgility makes the import into QuickBooks so easy. When tech support is needed, Aniket is the best! He knows his stuff, and gets you up and running quickly!!! Review collected by and hosted on G2.com.

What do you dislike about Webgility?

No complaints thus far. We have been using it for years. Review collected by and hosted on G2.com.

Jillian P.
JP
Jillian P.
accountant
Small-Business (50 or fewer emp.)
"Customer support and billing departments are useless"
0/5
What do you like best about Webgility?

nothing, billing department gives generic respoonses, aggressive responses and attitude, and went from "I will speak with my supervisor to see what we can do" directly to "can't issue a refund" when I didn't want to continue going in circles and just wanted an answer. Personal feelings clearly getting in the way. Review collected by and hosted on G2.com.

What do you dislike about Webgility?

holding money as a credit instead of issuing a refund when the software would not work. Review collected by and hosted on G2.com.

MF
melissa f.
Sales Support, Customer Service, Sales & Marketing
Small-Business (50 or fewer emp.)
"Excellent customer service"
5/5
What do you like best about Webgility?

Excellent customer service. Very easy to use Review collected by and hosted on G2.com.

What do you dislike about Webgility?

When loading it is a little bit slow, but nothing to be too concerned about Review collected by and hosted on G2.com.

PS
PollyAnna S.
Customer Support
Small-Business (50 or fewer emp.)
"Easy and Convenient Connection"
4.5/5
What do you like best about Webgility?

Webgility allows us to post all web orders straight into Quickbooks. It saves us so much time. We use it every for every web order. It works great with posting all Amazon orders in Quickbooks as well. It allows us to take the tracking from Quickbooks after we ship the order and post it back to our website and/or Amazon for our customers to see. Review collected by and hosted on G2.com.

What do you dislike about Webgility?

Thankfully there's not too much I dislike. Sometimes contacting the support team can be difficult to get through, or the person speaking is hard to understand. But once we get through, the support team is usually super helpful! Review collected by and hosted on G2.com.

Griselda G.
GG
Griselda G.
Small-Business (50 or fewer emp.)
"Worth the price"
4.5/5
What do you like best about Webgility?

Webgility is an effortless software to operate. Its features are a boon, particularly when it comes to importing orders from multiple marketplaces into Quickbooks. The most significant advantage is that it eliminates the need for manual invoice entry. The customer support is unparalleled, and they're always available to respond to any queries or concerns. Additionally, the program can be customized to align with your personal preferences. If you sell packs on Amazon, this tool streamlines invoicing, we use this every day to import our orders into invoices and it has saved us a lot of time. Review collected by and hosted on G2.com.

What do you dislike about Webgility?

It does take a while for the program to run however, if you have fast internet and a quick pc it should work fairly quickly. Price is a bit expensive, however, you get what you paid for. If you have the money to spend, make this your next company investment. Review collected by and hosted on G2.com.

Response from Lynaia Lutes of Webgility

Griselda, Thank you so much for your review. I'm so glad that Webgility is helping you streamline your business and reducing all that manual data entry! We agree, our support team is the best! :) Wishing you continued success!