Webgility Reviews & Product Details

Digging here.... The Tech Support staff is always very polite. I should know, as I've called them dozens and dozens of times over the 3+ years I've used Webgility! Review collected by and hosted on G2.com.

I've had considerable and consistent problems with Webgility. It doesn't seem to properly sync my products and orders between my BigCommerce website and my QuickBooks POS for more than a few weeks at a time, sometimes much less.

Most of what I carry/sell are one-of-a-kind art kaleidoscopes, so it's absolutely critical that my inventory #s are accurate on my site! Every time I notice that that there's an inconsistency (difficult to keep track of, with over 1,100 products!), I end up being stuck on the phone with Tech Support for hours at a time, costing me time and money away from my customers in my brick-and-mortar store. They never have an explanation as to why this keeps happening. They just uninstall & reinstall the software, find the problem, and fix it.

I'd would GLADLY switch to any other software if someone could recommend one that would work better!! Review collected by and hosted on G2.com.

Creating Shipping labels is a breeze. We ship between 60-100 packages a day and shipping labels used to take us hours to create. With Webgility that time has been reduced to less than an hour...most days.

Initial integrations with Quickbooks Enterprise, UPS, USPS and our eCommerce website was seamless.

Tech Support seems very knowledgeable and eager to assist. They do not always have the answers to problems but they always have some sort of solution to make things work. Review collected by and hosted on G2.com.

1. Product inventory syncing and mapping with Quickbooks is a headache. There are many known bugs that still have no planned resolution. When asked how to fix these ongoing issues tech supports ONLY answer

is to uninstall and reinstall the software. That's great if you're running just one machine but when you have to do this for 7+ users you can forget about anything else that day. This happens multiple times per month...

2. The scheduler that is supposed to download customer orders and post to Quickbooks fails miserably if left running for 12+ hours. Tech Supports solution is to shut down the program on the Server and restart with a new instance of the scheduler. Sort of defeats the whole "automation" concept.

3. Default shipping settings for UPS, USPS, etc constantly reset themselves for an unknown reason. No help from support on this issue. We have to set up the shipping accounts at least monthly.

4. Numerous bugs with SQL connection between multiple PC's. We did not have these problems with other similar software vendors.

5. Inability to "edit" packing slips before printing. This seems like a feature that should have been included but has been forgotten. The two previous order management applications we've used at least had this ability and we've been forced to use another application in conjunction just for this purpose.

6. There is a setting to "Ignore" Inactive Products when syncing inventory with Quickbooks that fails to work. This creates an issue when posting orders to invoice in Quickbooks. Inventory can sometimes "Map" to an Inactive Product which creates a huge problem. Support said this should work as expected but has not been able to provide a solution as of yet. Review collected by and hosted on G2.com.

The Quickbook integration app for desktop is great. It has a scheduler built into it so all my transactions are downloaded on their own. If there is a entry line that doesn't line up, it will alert me, allow me to map it to an item in QB, and then download. Saves me a lot of time. It is also priced well. A definite value when looking at time versus cost. Review collected by and hosted on G2.com.

I wish there was a better way to import the taxes from orders. It's pretty basic in that manner. It wants to import the tax as a line item into QB instead of applying it to QB's existing tax system/process. Review collected by and hosted on G2.com.

Webgility takes care of a critical need as a connector between Magento and Quickbooks. We were able to reduce the manual work in the warehouse and add inventory to our Magento store. Most importantly are the people that work there. I have come to work with a few of them and they are excellent. Both knowledgeable and helpful. In some cases, if there is a feature that is not available, they will work with developers to see if there is a way. For me, the service is what puts Webgility over the top. Review collected by and hosted on G2.com.

Time zone means I need to wait until 11:00 ET to contact someone for help via phone. Review collected by and hosted on G2.com.

I LIked how it integrated really well with my online business. I was able to do everything I needed in one area.

The tech support, although slow to respond sometimes, were still very courteous and friendly. Review collected by and hosted on G2.com.

I don't like how it seemed to get "stuck" whenever I made a small change to my website. It would take almost 2 business days to have a tech find the problem and fix it. One day, I was working with a tech for 8 HOURS straight. Just to help him navigate around my computer and find the bug. I also don't like how just recently ECC was changed to Webgility. I just upgraded my ECC account, only to find its outdated and many online sites do not work with it (ex. shopify). Review collected by and hosted on G2.com.

From Onboarding through complete integration with QB Enterprise the entire support team is responsive and high competent. The support structure is extremely customer centric providing advanced support with no need for endless calls and emails. Review collected by and hosted on G2.com.

All software has issues - Webgility is no exception...however we have been able to work through every issue in a timely manner. Review collected by and hosted on G2.com.

Works well to integrate Quickbooks and Woocommerce. It eliminated data entry from online sales. It allows phone order entries and credit card processing. It also links keeps our inventory levels up to date on our website. Very good product. When we do have problems, the staff at Webgility is quick to help. I have even made suggestions that they implemented. I was very impressed that they took my suggestion and made it a reality in a week. Review collected by and hosted on G2.com.

The program has glitches at times but the Webgility staff is quick to fix. A few glitches can be expected with any program.

I do wish refunds could be processed through Webgility. I haven't made the suggestion but plan to. Review collected by and hosted on G2.com.

The interface it creates between our online shop and Quickbooks. Review collected by and hosted on G2.com.

Not too much. The support team had a difficult time adding our second user to sync with QB, that took a long time, but once it was resolved, it worked great. Review collected by and hosted on G2.com.

Although the program has some occasional glitches, it saves us a ton of time. In the morning we can have 30-40 orders imported in to Quick-books within a couple of minutes.

The tech guys are always nice & polite and most of them know what to do to fix the issue pretty quickly. Review collected by and hosted on G2.com.

Priority support starts later than standard support. If I have an issue first thing in the morning, I have to wait 3 hours for my Priority support while non priority support is already there. That is not Priority.. Review collected by and hosted on G2.com.

I found this program very easy to use and also to set up new stores in. I've also had good experiences with support. Review collected by and hosted on G2.com.

I sometimes find that Webgility will skip orders, requiring another download and costing my time. Review collected by and hosted on G2.com.