My favorite things about WebFX include their tracking ability and communication style. The tracking they provide through their WebFX cloud is unmatched. We can see directly where leads are coming from so we can adequately track them in our CRM and see how our marketing budget is working. WebFX also is fantastic at communication. All of the changes they are making are recorded in the WEBFX cloud. It shows what they are working on and what they have already completed. We also speak with our project manager monthly to review everything that happened in the previous month. Another thing that impresses me with WebFX is if we encounter a problem, they respond the same day and resolve the issue or answer any questions we may have. They are also very good at communication and letting us know what is being done at all times to improve our website. Review collected by and hosted on G2.com.
There are very few things that I dislike about WebFX. One of the things I dislike is how some of their reporting is done. Their reporting sometimes shows items to make their numbers look better when specific conversions they count need not be included. For example, they count direction requests as a conversion when those requests come straight from our employees when they are mapping their way back to our office from a job site. I brought this up to our project manager, Kirsten, and she was quick to change the reporting so that the numbers were more accurate. Review collected by and hosted on G2.com.
Video Reviews
WebFx becomes part of the team.
196 out of 197 Total Reviews for WebFX
Overall Review Sentiment for WebFX
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The team is very responsive, knowledgeable, and genuinely care about reaching our goals. Review collected by and hosted on G2.com.
I do not think we have any downsides at this time after using them for over a year now. Review collected by and hosted on G2.com.
By partnering with WebFX on our digital marketing and SEO, we've gotten more time back to focus on our business operations and client relationships. As a small team, we don't have the in-house expertise to focus on SEO, so we knew we wanted to outsource to a trusted partner. We are very happy with our decision to partner with WebFX. Review collected by and hosted on G2.com.
The only downside that comes to mind is the time it takes to see growth in organic SEO, which isn't due to WebFX, but due to search engine rules. WebFX has helped us develop a strategy to grow our online presence and I'm excited to continue to see those results as more time passes. Review collected by and hosted on G2.com.
WebFX offers a comprehensive solution with a team of specialists working on our project. I've worked closely with two Internet Marketing Specialists, Rachael Dirr and Ryan Caccamo, who have been my main points of contact. They bring deep expertise in SEO and PPC, are detail-oriented, highly supportive, and demonstrate excellent work ethics. Additionally, the WebFX MarketingCloud has been invaluable for tracking data and offering insights beyond those provided by Google Analytics, Google Ads, and our CRM. Review collected by and hosted on G2.com.
The default monthly report doesn't provide all the valuable data and insights we need. Review collected by and hosted on G2.com.
WebFx has a suite of tools that I, as a non-marketer, have access to supplement all of their professional marketing and website efforts. Their WordPress integration, Nutshell integration, and a few others make it easy to analyze all of our analytics in one place so we can make the best decisions for our business. Review collected by and hosted on G2.com.
That all their tools are named with an FX. :-) Review collected by and hosted on G2.com.
Transparent and timely reports, plus suggestions on how to tweak the services without additional spending. Review collected by and hosted on G2.com.
The communication (timely and clear) exists on a platform/workspace that can be hard to get used to. The workspace doens't always "agree" with our organization's firewall, but my FX team has found some workarounds. Review collected by and hosted on G2.com.
We hired the WebFX team to assist with improving our SEO results, as well as launching a social media campaign. Both projects have been very successful, thus far. Review collected by and hosted on G2.com.
The best part of the WebFX company, aside from the service they provide, is their team. Honestly, could not ask for better account reps, in any customer service industry.
Update: This still true. Every rep we have worked with at WebFX, from our main account reps, to our web devs, to our ad reps, they are so friendly, so responsive, and are always willing to help. They will explain concepts to help us understand new services. Review collected by and hosted on G2.com.
They have the best proprietary tools to simplify the client experience. Their account management is flawless, and they are extremely organized. Working with them has been worth every penny. Review collected by and hosted on G2.com.
We have nothing but positive things to say. We are extremely happy with their service and support. Review collected by and hosted on G2.com.
Website development, website maintenance. Review collected by and hosted on G2.com.
The Amanda's are amazing! They are both very supportive when we want to try a new feature or need to learn more about new trends or recent regulations. Review collected by and hosted on G2.com.
Can't say one thing as there are multiple things such as the transparency in the communication, Data driven strategy, Showing the track record, Client centric approch etc. Review collected by and hosted on G2.com.
Not much dislike but so of them which mostly faced are COst, Not for smaller business, Contract Commitment etc. Review collected by and hosted on G2.com.
I'm happy with the results we are seeing from WebFX, but I appreciate the relationships with our account reps & the attention they show to our account monthly. Review collected by and hosted on G2.com.
Blogs can feel a bit cookie cutter but when given more edits, they update any content to match the brand voice. Review collected by and hosted on G2.com.
