They have a leveraged model and different resources know how to do different things so even if they get busy, they have someone who can "run the ball" on your request but they have a very senior person who is not the owner and he ultimately seems to oversee and guarantee the quality of resolving any technical issues. Review collected by and hosted on G2.com.
Not a huge fan of using Project Management portals for our communication, but it's not that big of a deal really. Review collected by and hosted on G2.com.