Ease of administration and use. Great UX. Good customer support and engagement, we have learnt alot from their team over and above just platform related subject matter. It's flexible, can create multiple spaces to suit our org needs. Review collected by and hosted on G2.com.
One or two minor drawbacks that are being resolved iteratively. Review collected by and hosted on G2.com.
113 out of 114 Total Reviews for Wazoku
Overall Review Sentiment for Wazoku
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The platform offers a range of features that address both functional and non-functional requirements to cater to its users. The key features of the platform that I like are the idea management functionality, workflow customisation, and collaborative forums. The platform also has an analytics and reporting functionality that allows us to track the progress of ideas and measure the level of engagement. The Wazoku team is always ready and willing to support and they are very knowledgeable about their platform. Review collected by and hosted on G2.com.
There are limitations to the customisation and integration of other systems. It is also not very easy to use without proper training but I see there are continous improvements from the team. Review collected by and hosted on G2.com.
I really like the level of customization within the program. We can set up the challenges exactly how we want them, from user premissions, to steps and prompts, right down to the appearance of the site. Once you learn how to work the back-end of the program, it's pretty easy to set it up exactly how you want it. Also the customer support has been phenomenal. Questions are answered quickly and they allow improvement suggestions to be submitted through their Wazoku Connect platform. The community of user they've built in that has been helpful when I want to see if other's have had similar issues or frustrations. Review collected by and hosted on G2.com.
Navigation and processes are less intutive than I would like them to be at times. This makes it hard to teach less tech-savvy users how to sumbit, review, and progress ideas. Review collected by and hosted on G2.com.
An easy-to-use platform that is user-friendly and allows customization to fit the innovation context of our team. Additionally, a super responsive customer support team solves your issues and answers your queries on the go. Review collected by and hosted on G2.com.
Sometimes issues occur when editing the challenges. Although your team is efficient in fixing them in the backend, it would be great to resolve these bugs in the product itself, as it would save us quite some time. Review collected by and hosted on G2.com.
Easily stated... The supportive and knowledgeable team! From our Innovation Consultant to Account Manager and support staff inbetween, I have found the team at Wazoku more than willing to go above and beyond to help support our intitiative. From initial start up to 1 year under our belt, Wazoku team members have been willing to help support ongoing activities, teach us to use the platform and inspire us to try new approaches. Review collected by and hosted on G2.com.
This is very minor and more of a feature that I would like to see added. I would like to have the link to the Wazoku blog/FAQ/online self service support more readily accessible from the administrative panel. I find myself forgetting to check there when I have a question or issue that I can't intuitively solve. I keep plugging away via trial and error instead of going to the nicely configured online support site. It would be great to have some type of button that could get me to online self-service assistance directly. Review collected by and hosted on G2.com.
Easy to get the hand on and follow the logic from the form design
Very good customer support as we have weekly catch up for sharing the issue and progress
I used it every day, but need understand more advance feature to fully untilise the function within the Innovition bank Review collected by and hosted on G2.com.
Can not see all the information in one page Review collected by and hosted on G2.com.
Simple platform for collaboration. It is easy to use and easy to configure for use. Support from our Wazoku contact (Jessamy Lelliott) has been absolutely brilliant. Very helpful in getting us up and running. Review collected by and hosted on G2.com.
There are no dislikes. It has been a pleasant experience in using the platform. Review collected by and hosted on G2.com.
Wazoku has helped to transform the day to day work pipeline of my team. They have leant in quickly any time that help has been needed with permissions or amending areas.
The implementation of Defence Ideas as a platform for submitting innovation ideas has transformed the ability of grassroots innovators to be able to make their suggestions a reality. It is easily accessible, used daily, and asks the right questions at the right time, making progress easy to track and visible to all. Any customer support required has been timely and targeted with no ask too big. Dino in particular has been super supportive. The platform has been intergrated easily into the team's ways of working and has had positive feedback from users. Review collected by and hosted on G2.com.
Any and all interaction with Wazoku I have had has been positive and useful. Nothing to report with dislikes. Review collected by and hosted on G2.com.
Easy to use platform, very responsive customer support and very good and proactive customer consultants helping to set up and manage our campaigns. Review collected by and hosted on G2.com.
With the ease of use come limited possibilities of customization, however I regard that more as a feature than as a downside Review collected by and hosted on G2.com.
The quick help I always get with Wazoku (customer support is geat). If you ask the right questions and play around it is pretty easy to figure out how to use. The intergrationg was pretty easy to navigate. Review collected by and hosted on G2.com.
The dashboard. It is so very very difficult to operate. Review collected by and hosted on G2.com.
great customization and flexibility into design a platform that suits your specific need Review collected by and hosted on G2.com.
It would be greta to have a baseline /template as a starting poin and later customize from that. Review collected by and hosted on G2.com.
