VQ Online Features
What are the features of VQ Online?
Quality Assurance
- Evaluation
- Calibration
- Reports
Engagement
- Feedback
- Dashboards
- Training
Performance
- Integrations
- Compliance
Generative AI
- AI Text Generation
- AI Text Summarization
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VQ Online Categories on G2
Filter for Features
Quality Assurance
Evaluation | Provides tools for evaluating customer interactions 42 reviewers of VQ Online have provided feedback on this feature. | 95% (Based on 42 reviews) | |
Calibration | As reported in 42 VQ Online reviews. Offers features for maintaining fair and consistent scoring | 92% (Based on 42 reviews) | |
Reports | Generates quality and performance reports This feature was mentioned in 41 VQ Online reviews. | 91% (Based on 41 reviews) |
Engagement
Feedback | As reported in 40 VQ Online reviews. Tools for providing personalized feedback and coaching sessions | 92% (Based on 40 reviews) | |
Dashboards | Provides a centralized dashboard for agents to view their scores and feedback This feature was mentioned in 40 VQ Online reviews. | 87% (Based on 40 reviews) | |
Training | Tools for educating and training agents This feature was mentioned in 39 VQ Online reviews. | 87% (Based on 39 reviews) |
Performance
Integrations | Based on 38 VQ Online reviews. Integrates with other customer service or CRM software | 85% (Based on 38 reviews) | |
Compliance | Based on 40 VQ Online reviews. Helps ensure customer privacy and data protection | 92% (Based on 40 reviews) |
Generative AI
AI Text Generation | Based on 32 VQ Online reviews. Allows users to generate text based on a text prompt. | 91% (Based on 32 reviews) | |
AI Text Summarization | As reported in 33 VQ Online reviews. Condenses long documents or text into a brief summary. | 91% (Based on 33 reviews) |
