Vonage Business Communications Pros and Cons

One of the challenges of being an administrator for a small company is that any change you make can have a significant impact, either positive or negative, with long-lasting repercussions. My company had been using the same call-center model and technology for the past ten years and was in desperate need of modernization.

When we reached out to Vonage, we were extremely impressed with the communication and dedication of their sales staff, which ultimately led us to choose Vonage.

The support didn't stop there. We were assigned a Project Manager, Roosevelt, who stayed with us from the moment the agreement was signed all the way through to our launch.

One of the most impressive moments was when Roosevelt had us configure our future production environment in a training class style, making it incredibly easy to understand the platform.

Roosevelt was present throughout the entire "Go-Live" day, and his dedication ensured that we had a near-flawless launch experience.

All in all, after a year of sales, technical design, discussions, and project management, the launch of a call center supporting over 90,000 customers was completed in just a couple of hours with no downtime or impact on our partners or their subscribers.

You couldn't ask for a smoother transition from an on-premise call center to Vonage's cloud call center. I wish all my projects were this smooth and had vendors that were this easy to communicate and work with. Review collected by and hosted on G2.com.

I have nothing negative to say about sales or support staff. There are some some bugs in the software that require some workarounds but i'm confidient that support will get them fixed.

The chat system seems like it is in its infancy, missing some features that are found in other solutions but i'm cofident that has the product develops that these features will be added. Review collected by and hosted on G2.com.

Vonage Business Communications is very easy to use and offers reliability, scalability, CRM intergrations, mobile & desktop apps, robust features (Video, messaging, AI analytics), reliable call quality, and 24/7 customer support, making it a great VoIP choice of business. I use it frequently to connect with my prospects daily. Review collected by and hosted on G2.com.

I have never faced any technical issues yet, only text on some customers number sometimes does not get delivered. Review collected by and hosted on G2.com.

I love that vonage does all of the things that you need it to do - in the sense of calling, hold, mute/hold and answer, transferring blind or even to voicemail, text messages and more. It seems to be able to do everything I can think would be needed from the phone system. Review collected by and hosted on G2.com.

I dislike that sometimes the phone has a weird connection and will either delay in alerting me of a call coming through OR the call will not come through at all, I look down and have a missed call. I've had to reach out to support about this several times, thankfully they've been super helpful/ Review collected by and hosted on G2.com.

Esy to empliment, Best Customment support, Recenly Vonage has added the user group that is helping me generate the teamwise report.

Vonage also provide the integartion with the ATS that is ease of use.

Vonage provide your phone number chage fasility. I also like the vonage user interface. Voice quwality is the good. Vonage also provide teams meetings. Voange is frequent to use. Review collected by and hosted on G2.com.

What i personally feel, Some time the got call got discnnected automatically. Recently I'm facing the tect message issue. Review collected by and hosted on G2.com.

It is easy to understand and implement the process. it having a good customer support and I am frequently using it right now. I like the features that Vonage have. It is also easy to manage the integration process. Review collected by and hosted on G2.com.

I am using it science 2 months and I did not find any dislike yet. Review collected by and hosted on G2.com.

This voice quality of calls and instant web conference option makes it far better than its competitors, moreover there is an option through which you can connect wiith the people within the company via text, calls or even web call as well. Highly recommended for a new start up and even for those who were using other products for VOIP. Review collected by and hosted on G2.com.

Till now I didn't find any negative about Vonage. I am a happy customer of Vonage. Review collected by and hosted on G2.com.

Its reports, features, HD calling, Application and web app, everything is nice, have a great and optimised versions for desktop, mobile and laptop.

Feature of texting is good.

Tracking of call records in various terms is really good. reports are really good

Texting features are also good.

Vonage can be integrated with Your ATS system, which is a really good part and click to call makes it easier for members to call the people directly from the portal, which is really very easy.

Implemention or deployement of devices are also amazing.

I am using it very frequently may be 30-40 times a day.

customer service is also good. Review collected by and hosted on G2.com.

Recently we are having issues with their texting system becuase of some compliance parts but their team is actively working on this come over it. Review collected by and hosted on G2.com.

Vonage is one of the best communication aaplication and second number provider. there are many features like Calling, Massaging and Call recording also. and it's easy to use. Review collected by and hosted on G2.com.

Some time we have faced call droping problem. also we have exeperiance problem in sending massage to candidates. Review collected by and hosted on G2.com.

• I like using Vonage as I enjoy high quality voice and video calls.

• Speed of text is very high.

• I get unlimited international calls to over 60 countries at best minimum rate.

• Easy to assign contacts and extension to users.

• User- interface is very easy to understand, even a beginner can use it without any guidance.

• There is no limit of calls and messages.

• I get unlimited calls and messages that too international.

• It is very reliable in terms of business purpose.

• Security is very high and provides privacy as well.

• It is also good for large business purpose as it provides high volume call .

• We can easily configure calls and messages as it’s very easy to use Review collected by and hosted on G2.com.

• I have found their customer support very slow in terms of responsiveness and takes long time to solve the issue.

• The service is little expensive for small business and startups.

• Upper management is little bit slow , they surely solves the problem but takes a little bit time .

• Importing contacts needs multiple steps.

• When we add new features , it takes extra cost. Review collected by and hosted on G2.com.

User friendly, easy to navigate, better on the phone than the computer app. Review collected by and hosted on G2.com.

You have to keep adjusting the call setting weekly in order to call using a website. Also some calls you couldnt hear them or it would cut out. Review collected by and hosted on G2.com.