Top Rated VoIP.ms Alternatives
My service with VOIP.ms was fine until their site was hacked and held for ransom. Review collected by and hosted on G2.com.
VOIP.ms did not do enough to ensure that their service was secure. Hackers broke into their website and their clients were without service for several days. My business was without phones for several days until Telnyx helped me switch my service over to them. Since then, I haven't had any issues with Telnyx. Review collected by and hosted on G2.com.
104 out of 105 Total Reviews for VoIP.ms
Overall Review Sentiment for VoIP.ms
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VOIP.MS is easy to setup and they respond on support but constantly give the run around. Review collected by and hosted on G2.com.
They sold my specialized phone numbers because my account was down by 43 cents while i was on a trip overseas for a month. Also did not recieve any reminder email of the low balance. To sell my phone numbers that i imported into their product is completely unfair those were mine. I now have people trying to call my business but getting sent to some random person. Review collected by and hosted on G2.com.
The UI to build your phone tree is great. They have a very knowledgeable wiki sections for programming your phones to its network Review collected by and hosted on G2.com.
So far nothing. But they keep adding features to improve the product Review collected by and hosted on G2.com.
An amazing number of features at a very low price. I've been with VoIP.ms for over 10 years for both business and personal use. Other than the massive DDOS attack in September 2021, they have been very reliable. I believe they have strengthened their infrastructure based on what they learned during the DDOS. Review collected by and hosted on G2.com.
Communication during the DDOS attack wasn't the best, but I'm sure they were very busy trying to get things working. Review collected by and hosted on G2.com.
We like the fact that the interface is very user-friendly, very intuitive. It has all of the built-in features such as SMS without having to use a third-party vendor to be built on top, you can also setup fax-to-email very easily! Review collected by and hosted on G2.com.
It all was well until they were hit by a DDoS attack. They had promised to have it resolved in days if not weeks but it lasted months, which was kind of frustrating. That just meant that their infrastructure was not setup to withstand that type of DDoS attack and therefore our customers could not use their phones which were critical to their business. Review collected by and hosted on G2.com.
There are a lot of features (virtual FAX, SMS tools, etc.) Review collected by and hosted on G2.com.
The fragility of their infrastructure makes them vulnerable to attacks, putting their services affected or out of use for long periods of time. Review collected by and hosted on G2.com.
When I needed service to a site that providers were giving me a hard time about getting what we needed, VoIP.ms was the go to that got everything up and running quickly and without fuss. Easy provisioning, great quality, good options.
In a nutshell - what I really like is that I don't have to deal with a CLEC that is a PITA to work with, and that this was completed quickly and easily. Review collected by and hosted on G2.com.
Not sure if I have come across anything I really dislike - our accounting folk might have preferred a more traditional billing style, but they've come around to this and may actually prefer it at this time.
I'd like to think that for ease of accounting, it would be nice to have a true business unlimited configuration available; it would certainly make it easier at times to compare apples to apples Review collected by and hosted on G2.com.
I've been using VOiP.ms for 10 years now, and will never switch from it as long as it's in business. What do I like best? All of it -- reliable, highly economical, great choices, excellent customer service (when it's rarely needed), customer-oriented. What else do you need in a phone service? Review collected by and hosted on G2.com.
Nothing that I can think of. I know no service is perfect, but I honestly can't think of anything. I've used other VOIP services before I found VOiP.ms, and none of them even come close. Review collected by and hosted on G2.com.
Very quick troubleshooting support and allow you to control the trouble ticket from the get go. Review collected by and hosted on G2.com.
The payment methods recently changed, still trying to find a long-term solution that works for me. Review collected by and hosted on G2.com.
The platform is super easy. The layout works well to navigate to each part of the admin portal and get the pertinent information. The customer service is super fast to help. When we first migrated to VOIP.MS they offered simple setup guides in their wiki and when I had qeustions I was able to chat with a support technician right away and get any issues resolved. They were quick and easy to use making their service great. Review collected by and hosted on G2.com.
I can't say that I dislike much of anything. Many other companies offer more extensive, more elaborate features, but we do not need those since we have a PBX in our office. I could rattle off further minor details like merging the default did routing and the DID Point of Presence, so the servers are connected there, but that might be some other deeper setting useful to other companies. If anything at all, I wish they had telephone support since they are a VOIP provider. Review collected by and hosted on G2.com.
