Top 10 Vivantio Alternatives & Competitors

(291)4.3 out of 5

Vivantio is not the only option for IT Service Management Tools. Explore other competing options and alternatives. IT Service Management Tools is a widely used technology, and many people are seeking simple, easily administered software solutions with policy dictation and performance logging. Other important factors to consider when researching alternatives to Vivantio include user interface and customer service. The best overall Vivantio alternative is Freshservice. Other similar apps like Vivantio are Jira Service Management, SolarWinds Service Desk, Zendesk Support Suite, and Spiceworks Cloud Help Desk. Vivantio alternatives can be found in IT Service Management Tools but may also be in Help Desk Software or Service Desk Software.

Best Paid & Free Alternatives to Vivantio

Freshservice
Jira Service Management
SolarWinds Service Desk
Zendesk Support Suite
Spiceworks Cloud Help Desk
SysAid
Help Scout
Freshdesk

Top 10 Alternatives to Vivantio Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how Vivantio stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Outsourcing/Offshoring, and Telecommunications, and find the best product for your business.

Freshservice

By Freshworks

(1,238)4.6 out of 5

Optimized for quick response

Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.

Categories in common with Vivantio:

Reviewers say compared to Vivantio, Freshservice is:

Easier to set up

More usable

Easier to admin

See all Freshservice reviews

Jira Service Management

By Atlassian

(779)4.2 out of 5

Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

Categories in common with Vivantio:

Reviewers say compared to Vivantio, Jira Service Management is:

Better at meeting requirements

See all Jira Service Management reviews

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Applaud

(23)4.6 out of 5

One place for all your HR services. Made for HR, loved by employees. Applaud surfaces your HR tools, content and tasks in one place for a beautifully intuitive self-service experience, powered by next-gen AI. Applaud focuses on delivering a hyper-personalized experience to every employee so they only ever see what’s relevant to them. Shining a spotlight on the most useful information e.g. pay, leave, benefits so they can access what they need without navigating to another system. With AI powered search and AI assistant, employee productivity sky rockets, they get the answers they need, without ever breaking the flow of work. Products and services: - HR portal: Everything your employees need, in one place - AI assistant: A personal HR helper for every employee - Knowledge management: Your HR content brought together and brought to life - Journeys: A personalized journey to make every moment matter - HR case management: AI powered solutions for smarter, faster employee support. Creator platform: Accelerate innovation without writing code, staying ahead in an ever-evolving world.

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Reviewers say compared to Vivantio, Applaud is:

Easier to set up

More usable

Better at meeting requirements

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SolarWinds Service Desk

By SolarWinds Worldwide LLC

(742)4.3 out of 5

Optimized for quick response

SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.

Categories in common with Vivantio:

Reviewers say compared to Vivantio, SolarWinds Service Desk is:

Easier to set up

Easier to admin

More usable

See all SolarWinds Service Desk reviews

Zendesk Support Suite

By Zendesk

(6,149)4.3 out of 5

Optimized for quick response

Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

Categories in common with Vivantio:

Reviewers say compared to Vivantio, Zendesk Support Suite is:

More expensive

See all Zendesk Support Suite reviews

Spiceworks Cloud Help Desk

By Ziff Davis

(311)4.3 out of 5

From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place…for FREE!

Categories in common with Vivantio:

Reviewers say compared to Vivantio, Spiceworks Cloud Help Desk is:

Easier to set up

Easier to admin

More usable

See all Spiceworks Cloud Help Desk reviews

SysAid

By SysAid

(710)4.5 out of 5

Optimized for quick response

SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.

Categories in common with Vivantio:

Reviewers say compared to Vivantio, SysAid is:

Easier to set up

Easier to admin

More usable

See all SysAid reviews

Help Scout

By Help Scout

(407)4.4 out of 5

Optimized for quick response

Help Scout is a customer support platform growing businesses use to manage all their customer conversations in one place.

Categories in common with Vivantio:

Reviewers say compared to Vivantio, Help Scout is:

Easier to set up

Easier to admin

More usable

See all Help Scout reviews

Freshdesk

By Freshworks

(3,499)4.4 out of 5

Optimized for quick response

Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

Categories in common with Vivantio:

Reviewers say compared to Vivantio, Freshdesk is:

Easier to set up

Easier to admin

More usable

See all Freshdesk reviews

Intercom

By Intercom, Inc.

(3,324)4.5 out of 5

Optimized for quick response

Intercom is the leader in AI-first Customer Service, dramatically improving experiences for customers, support agents, and managers. For customers, Intercom enables the best customer experience by instantly resolving 50% of support volume, in any language, any time and any channel, providing actionable insights for optimizing support content, and offering a seamlessly integrated help center accessible through any channel. Support agents benefit from a massive increase in productivity, with Fin AI Copilot enhancing efficiency by 31%, a shared inbox for seamless collaboration and tickets that continue the conversation. Managers can use Intercom to elevate customer satisfaction, monitor and optimize support operations with AI insights (coming soon), and automate repetitive tasks with Workflows. Intercom is fully omnichannel and also integrates with all the tools support teams use most - making Intercom the only complete AI-first customer platform in the industry.

Categories in common with Vivantio:

Reviewers say compared to Vivantio, Intercom is:

More expensive

Easier to set up

More usable

See all Intercom reviews

#10

LiveAgent

By QualityUnit

(1,509)4.5 out of 5

LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

Categories in common with Vivantio: