I really like the tight integration that VisualSP has with Dynamics, SharePoint and Power Platform. Review collected by and hosted on G2.com.
It doesn't work on desktop applications unfortunately. Review collected by and hosted on G2.com.
VisualSP has been a great tool to provide better context within all of our commonly used Office 365 applications. We had initially integrated the software within our Microsoft Dynamics environment. Still, we saw the value it was providing and branched out to a range of other Microsoft applications that have helped provide effective tutorials and walkthroughs for our processes. Eric and Amanda have also been pivotal in providing support and sharing knowledge on Visual SP. The daily office hours provided by VisualSP have also enabled us with a space to seek advice and better understand how to create useful help items that directly benefit our user experience. Review collected by and hosted on G2.com.
The software can be slightly inconsistent at times with help item placement but overall this has been resolved by the team at Visual SP on a consistent basis Review collected by and hosted on G2.com.
The ability to create your own content as well as have a collection of ready made items. Review collected by and hosted on G2.com.
The only downside we have encountered is that is doesn't integrate with the client applications, but given how useful it is on the browser that is a small price to pay. Review collected by and hosted on G2.com.
The product was super easy to deploy and just started working. We found the pre-canned set of training modules especially useful. Our previous experience with DAP solutions has shown that considerable effort goes into content creation. When the content is already prepped, the level of effort for starting up and maintaining VisualSP drops to next to nothing. We have used competitive DAP solutions before switching to VisualSP and found the ease of use, maintenance, content creation, and support a breath of fresh air. The solution is well-architected, well-designed, streamlined, reasonably-priced, and comes with tons of content. What's not to like? Review collected by and hosted on G2.com.
Have not found anything about this product that I don't like. Review collected by and hosted on G2.com.
Hi Alex, thanks for the great review! VisualSP, does indeed, come with out-of-the-box content. We currently have over 1700 help items that we provide, with additional content added all the time. This ready-made content is a giant time saver for teams that only have one individual handling customer support.
The fact that it remains hidden yet available at all times for me to use the help when I need it. I love how help content is easily searchable and relevant to what I am looking at on the screen. Review collected by and hosted on G2.com.
I hope the app can display content with other on-cloud apps that are may not be widely used like Office or Salesforce \ Dynamics. With cloud-based apps, I have to keep the browser open or apps open to leverage the help thus hoping there is a way to access help without launching the browser. Review collected by and hosted on G2.com.
Thanks for your review! VisualSP is a browser-based solution that works with any online application such as Salesforce, Dynamics, and ServiceNow, not to mention the full suite of Office applications.
With the planned rollout of our new digital collaboration world, we wanted to enable our users to self-help. We identified following criteria:
○ Low operating costs
○ Use of available Microsoft learning/help content in real time
○ Availability of the solution in multiple languages and customizable
○ Context-based help
With VisualSP we found the ideal product and partner. The VisualSP extention helps us to provide a selection of context-based, snackable help items at any time and where it's needed. To narrow down the search for the user, the inline help offers information right at the source.
The only requirement that was not covered at that time, was a place where all the help items can be found - kind of a first touch point when the user has a question about digital collaboration. Hence we partnered up with VisualSP and developed a web part for SharePoint which can display and filter specific help items. Check out this page if you want to learn more about this specially developed SharePoint Web Part.
This example shows perfectly how VisualSP engages with customers. At VisualSP I do not feel like a customer but like a partner. This strength sets VisualSP apart from their competitors. Review collected by and hosted on G2.com.
Nothing to share here….
I was very satisfied with the cooperation between Emmi and VisualSP.
You can read more about our experience under "What do you like best?". Review collected by and hosted on G2.com.
Thank for the great review! We value our relationships with our customers and appreciate the feedback we receive from them. Most of our new features and improvements come from feedback from our users. You can read about the web part mentioned in the review at the link, below.
See how VisualSP improvedSimplicity and cost of the solution compared to others in the market place.
Engadgement with senior management during pre-sales.
Feedback taken on board and implemented.
Good customer support systems and community calls with other customers for shared learnings. Review collected by and hosted on G2.com.
Nothing so far, our concerns and feedback have all been taken on board! Review collected by and hosted on G2.com.
Hi Ty, thanks for the great review! Our application is by far the easiest solution to learn. A content editor can be up and running creating their own custom help items after a short learning curve.
VisualSP is incredible for just-in-time software training for browser based tools, enabling scale adoption. It also works well for onboarding and maintenance notifications. Also, the company is responsive and support is excellent. Review collected by and hosted on G2.com.
There are two limitations. One, the tool is for the browser only, although it can be used on almost any app in the browswer, either a Microsoft tool such as Dynamics or SharePoint or your custom software. Two, the same as any tool in this space, keeping all training content up to date is challenging. There is a bit of a learning curve to use the tool, but given how many features and options it has that is probably inevitable. Review collected by and hosted on G2.com.
Thanks for your review! True, our application is browser-based, which allows us to keep our content current and up-to-date. We have over 1700 pieces of help content that we provide out-of-the-box to make your job easier.
We are at the start our our VisualSP journey, but the superlative customer service and wealth of knowledge held by the employees is one of the big strengths. There is such a well-documented need for this type of solution and I'm confident about its ability to help in a variety of ways. Review collected by and hosted on G2.com.
Aside from the need to spend some time setting it up and maintaining it (which is more of a given than a downside) I haven't yet come across any major things I dislike. Review collected by and hosted on G2.com.
Thank you for your review! We always try to over-deliver with product features and customer support. We even have a daily Office Hour where we invite users to join a live Teams channel for help learning the product or to answer their questions.
Easy to use, very intuitive functionality, low maintenance, reliable, and great support from the VisualSP team. Review collected by and hosted on G2.com.
Don't have any specific concerns so far. Review collected by and hosted on G2.com.
Hi Slava, thank you for your review! You pointed out a very important point about how low maintenance VisualSP is. Any updates to our application are pushed out automatically to your user's browsers. No work is necessary from an IT perspective. It just works!
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