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16 VisitUs Reception Reviews
Overall Review Sentiment for VisitUs Reception
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The evacuation feature was the initial drawcard for our business as we utilize a range of labour hire providers and often have sales reps or maintenance contractors onsite. However, through 2020, the need to maintain a COVID register and screen visitors appropriately for our business, we have found VisitUs to be a simple and effective tool to do this. The screening questions are easy to change as needed and the results are readily available online. Review collected by and hosted on G2.com.
The new layout (since the update) has been confusing for many of our people. The "Sign In" is now prominent and instead of using the mobile option for subsequent visits, many continued to sign in, in full. This is time consuming and annoying for regulars. I'd love to see the layout changed to be more clear. Something like "First Visit? Click Sign In" "Returning Visitor? Click Mobile" Review collected by and hosted on G2.com.
Easy guest and staff login, delivery log and notification, visitor and contractor ID badges printed upon check in, evacuation options, mobile phone link notification for emergencies evacuation, great statistical graphs and data, well designed and sleek appearance, helpful and speedy customer support. Review collected by and hosted on G2.com.
Our WiFi sometimes isn’t strong enough for the printer, therefore visitors need to wait longer for their badges which can be frustrating, an alternative may be to hardwire the printer into a local network? Review collected by and hosted on G2.com.
1) Pre-registering visitors
2) Moving away from a visitor book (and creating a data-leak document)
3) Returning visitors can simply scan a QR code from their phone
4) Easy to access Roll-call for emergencies
5) Searchable Visitor database for contact and trace
6) Simple App download, login and away you go
7) Very easy sales/onboarding process
8) Very good support Review collected by and hosted on G2.com.
Surprisingly nothing ! The implementation was simple, affordable and looks very slick controlled from a single place for multiple devices (and reception desks) Review collected by and hosted on G2.com.
It is user friendly and people's privacy is protected when collecting information for contact tracing. The reports are easy to use and are comprehensive they have taken the guess work out of our statistical data reporting to important stakeholders. Review collected by and hosted on G2.com.
Nothing it is a fantastic system and wish we had implemented it sooner. We used to operate with manual sign in book which was labour intensive and not private. Review collected by and hosted on G2.com.
Price is competitive, setup is straight forward. The visitor UI for the tablet has come a long way and is much more attractive from a UX/UI design perspective. Review collected by and hosted on G2.com.
The administration portal UI is a bit dated. There needs to be a easier way to enable evacuation. Ideally a secret way to enable on the tablet. Microsoft 365 syncing would also be advantageous Review collected by and hosted on G2.com.
ease of configuration and use. Interface is customisable to our liking Review collected by and hosted on G2.com.
Logging out users (once someone starts typing in the logout field, anyone currently logged in to the premises start to pop up, which might result in it showing names of people who don't want their names seen). we resolved this internally by obliging visitors to enter their contact number, and using the contact number when logging out, not exposing other names. Review collected by and hosted on G2.com.
VisitUs is simple to use, setup and get going. We loved how quick it was to deploy, and the features it includes, such as SMS and email notifications. Review collected by and hosted on G2.com.
No integration for Fire Systems, which means when the alarm goes off, we have to manually trigger the alarm through VisitUs, in order to get the register of who is in. Review collected by and hosted on G2.com.
Great system COVID questionnaires contactless Sign in is a great feature. Review collected by and hosted on G2.com.
No items to dislike. The system operates above expectation. Review collected by and hosted on G2.com.
Multiple ways to sign in/out means the team can have some flexibility Review collected by and hosted on G2.com.
Should have a Geo locator that reminds people like me to sign out when they leave.... Review collected by and hosted on G2.com.
