Vision Helpdesk Pros and Cons

Its multi-channel support and satellite helpdesk feature, which allows businesses to manage customer queries across multiple platforms (email, social media, live chat, etc.) from a single interface. Additionally, the satellite helpdesk function is excellent for companies managing multiple brands or divisions, as it lets them operate all these through a unified platform. This flexibility and scalability make it a great solution for businesses with diverse or growing needs. Review collected by and hosted on G2.com.

One of the main drawbacks of Vision Helpdesk is its complex user interface (UI), which can feel cluttered and overwhelming, especially for new users. The software offers a lot of customization and features, but this also leads to a steep learning curve, requiring more time to fully understand and implement its capabilities. Review collected by and hosted on G2.com.

What i liked most is the about vision helpdesk is the multi channel support

it allows businesses to support their customers on multiple platforms which increases the base of customers and reduces complexity to helpdesk agents in these crucial times where being customer centric is the most important aspect of a business.

Moreover Vision Helpdesk offers multi department support for a single console and seemless integration of automation process which makes mundane tasks easy Review collected by and hosted on G2.com.

one downside which i personally felt during the initial days was that it feels a bit overwhelming as there are multiple features and not every feature can be used by all the teams that use Vision Helpdesk. Training is definetly required to operate and customize Vision helpdesk to its highest potential so that it can be fruitful to the company Review collected by and hosted on G2.com.

its intuitive interface and the automation features that streamline ticket management and enhance productivity, allowing our team to focus on more complex tasks. The customizable workflows and detailed analytics make it easy to tailor the platform to our needs and continuously improve operations. Review collected by and hosted on G2.com.

customization options can feel limited at times, making it hard to tailor certain features fully to specific business needs. Additionally, the platform can occasionally experience slow loading times, which affects productivity during peak use Review collected by and hosted on G2.com.

It is a customer service helpdesk with various customer service tools like helpdesk software, satellite helpdesk, service desk and live customer service solutions. It also managed IT resources and IT support. Review collected by and hosted on G2.com.

Sometimes the live chat will take time to load and respond. The TAT should be improved. Review collected by and hosted on G2.com.

Automations, API access, and Service Catalog are killer features. Review collected by and hosted on G2.com.

On-prem setup is non-trivial. There are quite a few technical setup steps, but the customer service team was quick to respond and help get us through process. Review collected by and hosted on G2.com.

The best thing I like about Vision Helpdesk is how user friendly and transperant it is. Review collected by and hosted on G2.com.

I had a wonderful experience don't have anything negative at this point Review collected by and hosted on G2.com.

Vision Helpdesk and its responsive support team have always been attentive and helpful. I really like the software's ability to manage multiple brands. Also, not to forget the efficiency of the ticketing system. Review collected by and hosted on G2.com.

I believe the UI is just outdated, which can be improved. Review collected by and hosted on G2.com.

I like the automation features SLA management and auto-assigning tickets and make workflows much more efficient Review collected by and hosted on G2.com.

especially for less tech-savvy users. Some advanced features could be better documented Review collected by and hosted on G2.com.

Easy to use quickly and have experience in multiple domains like troubleshooting issues Review collected by and hosted on G2.com.

Lack of automation and history check out the best way to get data Review collected by and hosted on G2.com.

Vision Helpdesk is a help desk software that allows us to respond to our clients' requests efficiently, saving our time and theirs, it is a solution that provides excellent options to improve the quality of service and increase sales, the features that it offers are perfect and adjust to all kinds of needs. Live support software allows us real-time communication with the power to connect with our customers who are looking for answers about products or services online efficiently. It is the best way to serve our customers from anywhere and from any device. Review collected by and hosted on G2.com.

Leaving behind conventional customer service services, we have obtained Vision Helpdesk, a help desk software that has exceeded our expectations, it is a tool that provides a high-level service and provides confidence and potential to customers, the experience has been unique. Review collected by and hosted on G2.com.