VirtualPBX
Editedit
VirtualPBX
By VirtualPBX
Show rating breakdown
4.1 out of 5 stars
See all 27 VirtualPBX reviews
Save to My Lists
Claimed
Claimed
This profile has been claimed by VirtualPBX, but it has limited features.
Do you work at VirtualPBX? Upgrade your plan to update branding and connect with profile visitors!

Top Rated VirtualPBX Alternatives

Automation Anywhere - RPA | Robotic Process Automation
(5,494)
4.5 out of 5
Visit WebsiteNew Tab
SponsoredYou’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
3CX
(466)
4.4 out of 5
GoTo Connect
(1,295)
4.4 out of 5
See all VirtualPBX Alternatives

VirtualPBX Reviews & Product Details - Page 3

Editadmin

VirtualPBX Overview

Editedit
What is VirtualPBX?

Operate your hybrid, on-premise, or remote office with the VirtualPBX Business Phone System. Starting at just $17/mo, you get Unlimited Minutes, Text Messaging, and Call Recording. With Softphone Apps, turn any smartphone, tablet, or computer into a virtual phone system and work from anywhere. Grow your business with features like Automated Attendant, Custom Greetings, Advanced Call Reports, and ACD Queues. We also offer over 3,000 integrations, including Google, Salesforce, AWS, Dropbox, and Trello, to keep your team productive. Enhance your customer service with our contact center solutions, featuring call queuing, advanced reporting, and real-time monitoring. For those transitioning from outdated phone systems, our AirDial POTS Replacement provides a reliable and cost-effective alternative. Plus, you’ll receive industry-leading 24/7 support, available 365 days a year. VirtualPBX is your one-stop shop for call centers, startups, enterprises, solopreneurs, and more!

VirtualPBX Details
Discussions
VirtualPBX Community
Languages Supported
English
Show LessShow More
Product Description

VirtualPBX provides hosted VoIP PBX phone services that give small and medium growing businesses a professional, fully automated call answering and routing solution

How do you position yourself against your competitors?

We are a private company that developed a philosophy of customer-centricity. We lead the industry in features, innovation, and customer support.

Seller Details
Seller
VirtualPBX
Year Founded
1997
HQ Location
San Jose, CA
Twitter
@VirtualPBX
5,573 Twitter followers
LinkedIn® Page
www.linkedin.com
31 employees on LinkedIn®
Charlie G.
CG
Overview Provided by:
Charlie Galaviz
Growth | Marketing | Partnerships at VirtualPBX

Recent VirtualPBX Reviews

Lorenzo S.
LS
Lorenzo S.Small-Business (50 or fewer emp.)
5.0 out of 5
"Virtual PBX"
After using other services ,i concludes that i was paying to much for the services i need.
Read more
Mark F.
MF
Mark F.Small-Business (50 or fewer emp.)
5.0 out of 5
"Virtual PBX Review"
Incoming & outgoing business calls & faxes
Read more
Dr. Randy H.
DH
Dr. Randy H.Small-Business (50 or fewer emp.)
5.0 out of 5
"VirtualPBX is Reliable, Cost-effective and Has Great Support"
The support is excellent! Have been with them for many years, after having been with another service.
Read more

VirtualPBX Pricing

Ultra
$28.00
1 Users Per Year
Pro
$17.00
1 Users Per Year
Starter
$9.00
1 Users Per Year
See all 3 VirtualPBX pricing levels
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

VirtualPBX Media

VirtualPBX Demo - VirtualPBX Video Conferencing
Communicate and collaborate from anywhere with mobile and desktop video conferencing
VirtualPBX Demo - VirtualPBX Call Reports
Organize your company data into manageable reports
VirtualPBX Demo - VirtualPBX Interface
Communicate from any device, anywhere
VirtualPBX Demo - VirtualPBX Integrations
Integrate VirtualPBX with 3k+ integrations for smarter and more productive workflows
Answer a few questions to help the VirtualPBX community
Have you used VirtualPBX before?
Yes

Video Reviews

Review by Bernard G.
VirtualPBX review by Bernard G.
Play VirtualPBX review by Bernard G.
Very cost-effective compared to T1
See all video reviews

27 VirtualPBX Reviews

4.1 out of 5
The next elements are filters and will change the displayed results once they are selected.
Search reviews
Popular Mentions
The next elements are radio elements and sort the displayed results by the item selected and will update the results displayed.
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
  • Company SizeExpand/Collapse Company Size Filter
  • User RoleExpand/Collapse User Role Filter
  • CategoryExpand/Collapse Category Filter
  • IndustryExpand/Collapse Industry Filter
  • RegionExpand/Collapse Region Filter
The next elements are filters and will change the displayed results once they are selected.
  • Sort By:
    G2 Sort
27 VirtualPBX Reviews
4.1 out of 5
  • Sort By:
    G2 Sort
27 VirtualPBX Reviews
4.1 out of 5
  • Sort By:
    G2 Sort

VirtualPBX Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for VirtualPBXQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
Log In
Want to see more insights from verified reviewers?
Log in to view review sentiment.
G2 reviews are authentic and verified.
Here's how.
Verified User in Marketing and Advertising
UM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about VirtualPBX?

VirtualPBX makes it easy for members on my team to communicate with each other! It is easy and quick to set up calls Review collected by and hosted on G2.com.

What do you dislike about VirtualPBX?

Honestly kind of hard to learn and confusing at first. Especially had trouble with the mobile app. But customer service has been great and walks you through any issues you may encounter Review collected by and hosted on G2.com.

What problems is VirtualPBX solving and how is that benefiting you?

it's great that you can reroute the calls to anywhere - as someone calls your office but you're not in your office Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Law Practice
AL
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about VirtualPBX?

Linda was amazing and went above and beyond to assist me in addressing various issues. Review collected by and hosted on G2.com.

What do you dislike about VirtualPBX?

I liked everything about my experience as Linda F. did everything to help me and make the process easy and pleasurable. I look forward to speaking to her personally next time I need assistance. She deserves a raise. Review collected by and hosted on G2.com.

What problems is VirtualPBX solving and how is that benefiting you?

All my issues including adding numbers and setting up certain forwarding options were realized thanks to Linda F.! Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Defense & Space
AD
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about VirtualPBX?

Working directly with one customer support individual Review collected by and hosted on G2.com.

What do you dislike about VirtualPBX?

Unclear documentation -- really, it could be beter Review collected by and hosted on G2.com.

Recommendations to others considering VirtualPBX:

If you're not getting through to customer support, give VPBX a bad review and you will be contacted immediately. It shouldn't have to be like this, but that has been my experience. Review collected by and hosted on G2.com.

What problems is VirtualPBX solving and how is that benefiting you?

VirtualPBX provides the in-house phone system for our small business Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Felicia L.
FL
President
Internet
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about VirtualPBX?

The DASH interface is much better and easier to use that the original software. I also like the call forwarding. If I'm out of the office, the call is forwarded to my cell phone. The technical support is great, with the reps willing to troubleshoot any issues until it is resolved. Review collected by and hosted on G2.com.

What do you dislike about VirtualPBX?

With the previous software, both my 800 and local numbers also served as a fax number. With DASH, I had to get a separate number. Incoming faxes are fine; outgoing requires a hard-to-remember email and limits attachments to one PDF (i.e., cannot fax a Word doc). Review collected by and hosted on G2.com.

What problems is VirtualPBX solving and how is that benefiting you?

VirtualPBX gives my company a professional image. Review collected by and hosted on G2.com.

Show More
Show Less
Response from Charlie Galaviz of VirtualPBX
Editedit

Hi Felicia,

Thank you for reviewing us on G2 Crowd! We are very happy to hear that our updated interface is user-friendly and that you've had positive experiences with our Call Forwarding feature and customer support team.

In regards to your suggestions about a separate phone number on Dash and outgoing faxing ease-of-use, thank you for bringing this to our attention. We are always looking for new ways to increase our customer satisfaction.

If you have further feedback for our team or need support please contact support@virtualpbx.com. Have a great day!

Charlie, Community Strategist at VirtualPBX

Helpful?
Share
Admin Approval Link
Jacob J. C.
JC
Principal
Facilities Services
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about VirtualPBX?

The opportunity to configure the system to serve our small business. We operate out of multiple offices, but need to be attentive too incoming calls as our appointment scheduling is imperative to our success. Group routing calls ensures every call gets answered how we have configured the system. Review collected by and hosted on G2.com.

What do you dislike about VirtualPBX?

I would like to see Presence better integrated and use of feature keys on our polycom phones. Review collected by and hosted on G2.com.

What problems is VirtualPBX solving and how is that benefiting you?

Call routing has helped us be most attentive to our clients, from initial contact to routing calls to the appropriate individuals in remote offices, corporate office, and even in the field. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Cory G.
CG
Director of Software Engineering
Financial Services
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about VirtualPBX?

Fairly easy to setup and configure. ACD routing feature was simple enough to setup and administer. Review collected by and hosted on G2.com.

What do you dislike about VirtualPBX?

Price was too high for what this service delivers, especially in light of competing platforms now available, namely from Amazon with the Amazon Connect service. Setting up recordings was expensive and took a long time. Review collected by and hosted on G2.com.

Recommendations to others considering VirtualPBX:

Take a look at competitors. Amazon's Connect service is not a mature (yet) but delivers similar features at a fraction of the cost. Review collected by and hosted on G2.com.

What problems is VirtualPBX solving and how is that benefiting you?

ACD routing for company and delivering calls to users phones without having to setup individual VOIP phones. Review collected by and hosted on G2.com.

Show More
Show Less
Response from Charlie Galaviz of VirtualPBX
Editedit

Hi Cory,

We understand the importance of providing an affordable Business Phone System without sacrificing quality, capability or support. That is why we recently unveiled a new line of Dash Plans and pricing.

Our Dash Basic Plan is our most economical offering and is currently priced at $10.39/user per month to celebrate our 20th anniversary. If you do a quick price comparison online you will find that we lead the industry in advanced features, and affordability

Lastly, we are committed to earning back your trust in us. If you ever decide to come back to VirtualPBX, we will welcome you with open arms. Feel free to contact us at any time at info@VirtualPBX.com.

Charlie, Community Strategist at VirtualPBX

Helpful?
Share
Admin Approval Link
Buddy M.
BM
Cyber Defense Specialist / CEO
Computer & Network Security
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about VirtualPBX?

They have good intentions and have tried to build the app for mobile communication. Review collected by and hosted on G2.com.

What do you dislike about VirtualPBX?

The app doesn't really work. RingCentral completely stomps VirtualPBX in the dirt with comms. The pricing is very similar as well. Review collected by and hosted on G2.com.

Recommendations to others considering VirtualPBX:

I wouldn't buy this, I would probably go with RingCentral or another provider until they get there stuff sorted out. Review collected by and hosted on G2.com.

What problems is VirtualPBX solving and how is that benefiting you?

We we're trying to get a solution for office and on the go but VirtualPBX fell short. We didn't benefit from the app, it was hard to get it to work and drained battery. Review collected by and hosted on G2.com.

Show More
Show Less
Response from Charlie Galaviz of VirtualPBX
Editedit

Hi Buddy,

Sorry to hear that your experience with VirtualPBX was less than pleasant.

I've spoken with our technical staff about your Softphone App registration issues and it's likely the problem occurred due to a technical issue with your network. Our Softphone App works in conjunction with your network/wifi, therefore if there is a network issue, that would affect the Softphone App's ability to function properly. We always aim to provide guidance when helping customers address network issues, but unfortunately, some issues are outside our realm of control.

Feel free to contact info@VirtualPBX.com if you have any further questions or feedback for our team. Have a great day!

Charlie, Community Strategist at VirtualPBX

Helpful?
Share
Admin Approval Link

Explore More

Operating Revenue
Microsoft Collaboration Tools
Best 3D Modeling Software
RFP Templates
Microsoft 365 Reviews
PCB Design Software
Google Cloud Translation API reviews
Best CRM Software I Found After Testing 30+ CRMs
Pros and Cons Details
VirtualPBX