VirtualPBX Reviews & Product Details - Page 2

Customer service without a doubt. Everyone has been pleasant and fast. Review collected by and hosted on G2.com.

Nothing, so far. Everyone has been quick to resolve every concern I've had. Review collected by and hosted on G2.com.

It was easy to install with the phones that we already had. It was very easy to talk to customer service whenever we had a problem. The hold music could be anything you wanted as long as it was on your computer. The online question and answer section of help was very good. Was able to use that instead of calling customer service all the time. Review collected by and hosted on G2.com.

Some of the options were hard to execute. We could never transfer a call from one phone to another. It was always a problem that they tried to help on. We also we not able to make a phone to phone call. So the person answering the phone, would have to get up and go to the other office to ask a question. We did not have an auto attendant, so all the lines rang into the main phone and that had the voicemail. Review collected by and hosted on G2.com.

The customer service. I've had a greaat experience with customer service whenever I have an issue or question about the system. Review collected by and hosted on G2.com.

I get lost sometimes when the system changes around and tutorials online are outdated with the older console. I am liking the new system though, it just took awhile to figure my way around. Review collected by and hosted on G2.com.

The personal attention to even the most straightforward questions Review collected by and hosted on G2.com.

Nothing at his point they have been excellent to work with. Review collected by and hosted on G2.com.

I like there prices for additional phone numbers was very easy to setup Review collected by and hosted on G2.com.

At this moment nothing my service works great. Review collected by and hosted on G2.com.

The ability to set your business hours and configure different options during opening and closed hours. Review collected by and hosted on G2.com.

As far as I'm aware, there is no way to tell (when having calls forward to your personal device) the caller id's phone number AND identify it as a business call. There is the option of just forwarding the caller id details but then I'm not sure if it is on my business line or personal line. Review collected by and hosted on G2.com.

I like that (as an administrator) I can log-in and adjust our phone system as needed. Easy to customize. Review collected by and hosted on G2.com.

We seem to have problems often with VirtualPBX. Sometimes calls are routed incorrectly or out of sequence and sometimes an extension will be 'unavailable' to a caller when the extension is marked 'available'. We have also had trouble with calls routing to incorrect departments when a specific department is requested. Support gets our issues taken care of BUT they shouldn't happen as often as they do. Review collected by and hosted on G2.com.

Have been with VirtualPBX a while using VConsole. Still learning Dash. Big learning curve from VConsole to Dash. Review collected by and hosted on G2.com.

The transition was absolutely TERRIBLE!!!! Not a simple flip of the switch. Had to completely rebuild pbx and call routing.

It was switched with notice but no help from tech until we called and asked for assistance. It took over a month to get kinks worked out of system with multiple phone calls to transition team member who ultimately was helpful but hard to get a hold of due to her knowledge. Review collected by and hosted on G2.com.

I love the customization that the VirtualPBX gives my company. Being able to set holiday schedules and special conditions when we have meetings makes it even more convenient. The teleconferencing option was a nice little add-on that we've actually ended up using quite a bit. Review collected by and hosted on G2.com.

I wish they would expand their selection of acceptable phones, the higher end phones that we wanted weren't supported. Review collected by and hosted on G2.com.

I don't like much after their 10x price increase for a product with very little value. Review collected by and hosted on G2.com.

I was a customer for 8 years before the company suddenly increased their prices from roughly $60/month to ~$600/month. We had been using the product simply as a virtual voicemail service and were happy to pay about $750 / year for very little. However, this new pricing scheme would amount to making our least important piece of technology (basically a VM spam filter) more expensive than all of our CRM, collaboration tools, and other technology combined. VirtualPBX is terrible...customers BEWARE. Also, if they keep their strong rating here for much longer, I have to believe it is because fully business is happening with the review site because this is simply egregious. Review collected by and hosted on G2.com.