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It was easy to install with the phones that we already had. It was very easy to talk to customer service whenever we had a problem. The hold music could be anything you wanted as long as it was on your computer. The online question and answer section of help was very good. Was able to use that instead of calling customer service all the time. Review collected by and hosted on G2.com.
Some of the options were hard to execute. We could never transfer a call from one phone to another. It was always a problem that they tried to help on. We also we not able to make a phone to phone call. So the person answering the phone, would have to get up and go to the other office to ask a question. We did not have an auto attendant, so all the lines rang into the main phone and that had the voicemail. Review collected by and hosted on G2.com.
Video Reviews
Very cost-effective compared to T1
26 out of 27 Total Reviews for VirtualPBX
Overall Review Sentiment for VirtualPBX
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I've been a longtime customer of VirtualPBX. Their service is extremely reliable and the quality is excellent. I rarely have an issue with my phone service. The pricing is also reasonable, especially for small businesses like mine. Also, the are quite a ew features that are included with my account. Review collected by and hosted on G2.com.
Nothing that I can think of offhand. I really haven't had any negative experiences. Review collected by and hosted on G2.com.
The support is excellent! Have been with them for many years, after having been with another service. Review collected by and hosted on G2.com.
They had started to use offshore support which was OK, but not like the US team.
Also, the fax component is average. Sending had problems. Review collected by and hosted on G2.com.
After using other services ,i concludes that i was paying to much for the services i need. Review collected by and hosted on G2.com.
Well I've grown accustom to a actual person answering for me.its comforting to the clients. Review collected by and hosted on G2.com.
I am pleased with the customer service that I have received with PBX. I have come upon some issues, but they have been very proactive in correcting them. Kathy Melendez and David have been amazing; they have been extremely helpful in making sure that my phone system is working correctly. Review collected by and hosted on G2.com.
I was having some issues with my incoming and outbound texts that were not being received, but it seems that it has been corrected. Kathy created a sheet for me to make sure I do not loose any messages. Review collected by and hosted on G2.com.
That you get unlimited calls, multiple virtual attendants & phone numbers Review collected by and hosted on G2.com.
The user interface can be a bit better. It can be a bit more aesthetically pleasing too. Review collected by and hosted on G2.com.
This is a great phone system for my business! Customer service is super helpful and really great. Review collected by and hosted on G2.com.
The dashboard is not as user friendly as I would hope, but you get the hang of it. Review collected by and hosted on G2.com.
Creating the account and getting the incoming greetings up and running using the temp number made the transition a snap. I was very impressed with the attentiveness and effective communication when they ported our phone number in. All without any additional costs. Lets be honest - we like the fact that VirtualPBX is one-third the cost of what we had been using. Review collected by and hosted on G2.com.
I wish it were easier to replace a recorded greeting file. It seems you have to upload a new file and re-link the recording into the correct spot on the tree, which makes fine-tuning the greeting segments a bit tedious. Review collected by and hosted on G2.com.
